AUTOMATE ZENDESK WORKFLOWS
Experience Seamless Workflow Automation with Knots
Your Ultimate Zendesk Companion.
Transform Zendesk in under 10 minutes
Automate Zendesk with confidence. Knots provides a single automation solution for Zendesk that’s deliverable via no-code apps or customized code. Start streamlining time for your agents and delighting your customers today.
Our Zendesk apps are a set of automated tools developed from Zendesk’s most common use cases. Our Zendesk apps help companies to boost their workflow, provide excellence to customers and solve specific problems.
Our Zendesk middleware is an event driven software application that solves feature gaps in Zendesk’s standard cloud instance. The code is fully customisable and our support team is on hand to help when needed.
Explore our Zendesk Apps
Explore our Zendesk Middleware
What our Customers Say
We use the parser app for our automation to write data from the mail text (mail address) into fields, so we can automatically send mails to customers. This saves us a lot of manual processing. Working with Knots was very helpful and fast. We might book the next app soon 🙂
An amazing tool
An amazing tool saving agents time so they can focus on the most important aspects of their job. From an admin perspective it’s easy to set up and super charges Zendesk as a platform. The team is great and I don’t leave home without this app!
We massively reduced the additional workload of our agents and reduced the amount of manual tickets. The whole thing works perfectly and we are very satisfied with this solution. Also the support from knots.io is fast and perfect.
The Knots parsing app has been very helpful for parsing data in Zendesk from automated alarm-generated work orders. The Knots support team has been very responsive in helping us figure out how to configure the triggers and providing the regular expressions for parsing, which we are not familiar with.
We have been able to greatly simplify the daily work of our agents in many areas and have also saved a lot of working time. The wide range of applications leads to more and more possible uses for us over time. We are very satisfied and can only recommend it.
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Give Your Customer Support Wings
Knots offers a cost-effective system that works perfectly and can be put in place quickly. Combine advanced middleware data processing modules like parsing, OCR, and NLP for an incredibly efficient new way of working.
We are here to help!
If you need help with configuring Knots apps or middleware for your use case, or if you have questions about the multiple possibilities it offers to automate your Zendesk instance, contact our team and one of our experts will be happy to help you.