AUTOMATE ZENDESK WORKFLOWS
Experience Seamless Workflow Automation with Knots
Your Ultimate Zendesk Companion.
Transform Zendesk in under 10 minutes
Automate Zendesk with confidence. Knots provides a single automation solution for Zendesk that’s deliverable via no-code apps or customized code. Start streamlining time for your agents and delighting your customers today.
Zendesk Apps
Our Zendesk apps are a set of automated tools developed from Zendesk’s most common use cases. Our Zendesk apps help companies to boost their workflow, provide excellence to customers and solve specific problems.
Zendesk Middleware
Our Zendesk middleware is an event driven software application that solves feature gaps in Zendesk’s standard cloud instance. The code is fully customisable and our support team is on hand to help when needed.
Explore our Zendesk Apps
API Data Sync
Fetch data from backend systems and store it in Zendesk’s custom fields.
OCR Scanner
Instantly transform data from images and pdfs into text, in unopened tickets.
Shopify Event Sync
Sync data from Shopify and interact with it within Zendesk tickets.
Ticket Parser
Autofill ticket fields with important data and automate actions on unopened tickets.
Explore our Zendesk Middleware
Ticket Classification
Easily classify, tag, and assign customer inquiries and route tickets automatically.
Sentiment Analysis
Automatically extract customer sentiment from tickets and prioritize them.
Export & Archive
Effortlessly archive and export Zendesk tickets, attachments, fields & comments.
Bespoke Development
Custom integrations with CRM, ERP, Shop and backend systems.
Change Requester
Update the requester field through an easy and automated process.
Merge Tickets
Automatically identify, merge and closing duplicate tickets.
Auto-Answer
Automate tickets using integrated data from back-end together with NLP.
Dynamic Triggers
Route and prioritize tickets based on specialized data i.e. range or groups.
What our Customers Say
Fully automated
We use the parser app for our automation to write data from the mail text (mail address) into fields, so we can automatically send mails to customers. This saves us a lot of manual processing. Working with Knots was very helpful and fast. We might book the next app soon 🙂
Robin Zetzsche
An amazing tool
An amazing tool saving agents time so they can focus on the most important aspects of their job. From an admin perspective it’s easy to set up and super charges Zendesk as a platform. The team is great and I don’t leave home without this app!
Brock Mullins
Works perfectly
We massively reduced the additional workload of our agents and reduced the amount of manual tickets. The whole thing works perfectly and we are very satisfied with this solution. Also the support from knots.io is fast and perfect.
Michael Fabian
Very helpful
The Knots parsing app has been very helpful for parsing data in Zendesk from automated alarm-generated work orders. The Knots support team has been very responsive in helping us figure out how to configure the triggers and providing the regular expressions for parsing, which we are not familiar with.
Jeff Nethery
A time-saver
We have been able to greatly simplify the daily work of our agents in many areas and have also saved a lot of working time. The wide range of applications leads to more and more possible uses for us over time. We are very satisfied and can only recommend it.
Dennis Heinzmann
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12,774,033
Processed Tickets
Give Your Customer Support Wings
Knots offers a cost-effective system that works perfectly and can be put in place quickly. Combine advanced middleware data processing modules like parsing, OCR, and NLP for an incredibly efficient new way of working.
Increase your Capabilities
Knots is your processing on steroids. Our easy-to-use product provides you with the solutions you need to have your systems quickly working together in harmony.
Cut Costs
By connecting your systems you reduce your overall manual work, therefore saving the two things we all need more of: time and money.
No Development
Don’t worry, our team has already taken care of the hard stuff. With Knots you receive ready-to-go solutions that are ready when you are.
Try without Risks
What’s better than getting to try before you buy? Get a taste of what Knots can do for you with a 14 day free trial.
Improve your Communication
Imagine having all the answers on the spot. With Knots you receive the relevant information you need for every interaction, where you need it, when you need it.
Business Process Automation
Automating was never so simple. Extract information and streamline your processes for an experience that’ll make you say “Wow, that was easy.”
We are here to help!
If you need help with configuring Knots apps or middleware for your use case, or if you have questions about the multiple possibilities it offers to automate your Zendesk instance, contact our team and one of our experts will be happy to help you.