Reaching an Effective Customer Support Workflow
Customer support agents are the cornerstone of any thriving business, serving as the primary point of contact for customers seeking assistance. Achieving optimal customer satisfaction hinges upon implementing work processes that are both efficient and effective for these agents. This article delves into crucial strategies for empowering customer service team leaders and managers to enhance […]
The Role of Customer Experience Insights in Business Decision-Making
Every company wishes to please its clients. According to a You Gov poll, 97 percent of corporate executives agree that customer happiness is critical to their organization’s success. But how would they know if they are doing it correctly? Customer experience (CX) insights are the facts and opinions gathered from customers to determine their level […]