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Managing customer support is a delicate balancing act: responding promptly to inquiries, maintaining accuracy, and delivering personalized experiences. Yet, repetitive tasks—such as ticket routing, follow-ups,
January 2, 2025
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2025’s Best Zendesk Apps Customer needs don’t always fit neatly into a queue. While Zendesk itself provides powerful support capabilities, the right apps can transform
December 27, 2024
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Zendesk macros are powerful tools for simplifying repetitive tasks, allowing agents to create responses quickly, apply standard tags, and streamline workflow processes. They help saving
September 5, 2024
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Customer experience is at the core of business growth, and selecting the right helpdesk solution is key to delivering it effectively. With 89% of businesses
July 15, 2024
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Customer service teams often handle a large number of tickets every day. However, they often have to manually extract data from files in order to
June 26, 2024
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Efficient ticket routing is the foundation of successful customer support. In today’s fast-paced digital world, where customers expect quick and accurate responses, how you manage
June 11, 2024
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Did you know that you can significantly improve your Zendesk workflow with both Zendesk external applications and Zendesk internal applications? If you’ve been using Zendesk
May 7, 2024
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Imagine a world where routine customer queries are handled swiftly, updates on support tickets are automatic, and customers are proactively informed about changes—this is the
February 8, 2024
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Proactive messages refer to communications initiated by a business or customer service provider to engage with users or customers without waiting for them to take
January 24, 2024
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The effective management of Service Level Agreements (SLAs) stands as a cornerstone for delivering timely and exceptional service. Zendesk, a frontrunner in customer service platforms,
December 22, 2023
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