Automation
Zendesk gives support teams the tools they need to scale — but when too many tasks are handled manually, things start to slow down. Tagging
May 16, 2025
No Comments
blog
What is regex Regex syntax Practical examples Best practices Imagine you’re a customer service manager overseeing a team that handles a high volume of customer
February 26, 2025
No Comments
blog
Managing customer support is a balancing act: quick responses, accurate information, and personalized service. But repetitive tasks like routing, tagging, or follow-ups eat up time
January 2, 2025
No Comments
blog
2025’s Best Zendesk Apps Customer needs don’t always fit neatly into a queue. While Zendesk itself provides powerful support capabilities, the right apps can transform
December 27, 2024
No Comments
blog
Customer experience is the key battleground for business growth, and selecting the right helpdesk solution is crucial. With 89% of businesses competing primarily on customer
December 9, 2024
No Comments
blog
Zendesk macros are powerful tools for simplifying repetitive tasks, allowing agents to create responses quickly, apply standard tags, and streamline workflow processes. They help saving
September 5, 2024
No Comments
blog
Customer service teams often handle a large number of tickets every day. However, they often have to manually extract data from files in order to
June 26, 2024
No Comments
blog
Efficient ticket routing is the foundation of successful customer support. In today’s fast-paced digital world, where customers expect quick and accurate responses, how you manage
June 11, 2024
No Comments
blog
Did you know that you can significantly improve your Zendesk workflow with both Zendesk external applications and Zendesk internal applications? If you’ve been using Zendesk
May 7, 2024
No Comments
blog
Imagine a world where routine customer queries are handled swiftly, updates on support tickets are automatic, and customers are proactively informed about changes—this is the
February 8, 2024
No Comments