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Today’s customer support is more than just managing tickets—it’s about building relationships, creating seamless experiences, and providing timely, personalized help wherever customers reach out. But
October 8, 2024
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News & Article
Tag: zendesk
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In customer support, every minute counts. Manually updating custom ticket fields in Zendesk is time-consuming and error-prone, challenging support teams striving for efficiency and accuracy.
July 18, 2024
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In today’s customer support landscape, providing fast and accurate customer support is more important than ever. However, support teams often face delays, errors, and missing
July 12, 2024
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Three Effective Methods to Export Tickets, Users, and More If you are in charge of Zendesk, you know how important it is to know how
July 4, 2024
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In today’s data-driven world, protecting customer information is more important than ever. For businesses using Zendesk, ensuring that sensitive data within customer support tickets is
July 4, 2024
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Are you tired of constantly having to manually change requesters in Zendesk? In Zendesk, incorrectly assigned tickets and delays caused by manual requester updates are
June 28, 2024
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Zendesk is undoubtedly an amazing tool, but if your telephone system doesn’t connect to it properly, your agents can’t handle calls efficiently. This means missed
June 28, 2024
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Customer service teams often handle a large number of tickets every day. However, they often have to manually extract data from files in order to
June 26, 2024
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Managing customer support tickets in Zendesk can often be as demanding as it is crucial. Not all tickets that arrive in Zendesk are straightforward. Often,
June 13, 2024
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Efficient ticket routing is the foundation of successful customer support. In today’s fast-paced digital world, where customers expect quick and accurate responses, how you manage
June 11, 2024
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