Issue tickets for abandoned carts, recover sales and re-engage customers
Zendesk Apps: Streamline Your Workflow
Boost Zendesk with high-performance apps
Why choose Knots Zendesk Apps?
Explore our ever-growing library of Zendesk apps designed to improve your workflow and enhance your customer support. Improve your processes by leaps and bounds: Faster, smoother, using artificial intelligence for the repetitive tasks, reducing both costs and error rates. The result: Happier customers, happier agents, lower costs and lightning fast response and handling times!
Automate everything
Increase productivity
Reduce costs
Integrate seamlessly
GPT Sidebar App
The AI Copilot at your side(bar) for automating customer support tasks and generating replies.
Change Requester
Instantly detect and update requester information in tickets
Redact Tickets
Automatically redact private/sensitive information from tickets
PDF/Image to Text
Turn images like scans, PDFs, JPEG, FAX + CSV into text with OCR
Create Summary
Leverage AI to summarize ticket content into concise summaries
Assign to Agents
Improve workload by intelligently assigning tickets to agents
Analyze Sentiment
Identify the emotions to deliver a better customer experience
Classify intention
Accurately classify tickets by intent or sentiment with AI
Ticket Parser
Scan tickets for important information, autofill + update fields, merge tickets, change requester, …
Not what you were looking for?
But you may have an idea of how Knots can benefit your business? Book a demo and we will be happy to prove you right.
Supercharge Your Zendesk Experience with Knots Apps
Are you looking for the best Zendesk apps to enhance your customer support workflow? Look no further than Knots – your trusted partner in Zendesk app integration and automation.
Why Choose Knots Zendesk Apps?
- Trusted by Industry Leaders: With over 30 million processed tickets, Knots is the go-to solution for businesses seeking to optimize their Zendesk experience.
- Seamless Integration: Our Zendesk apps integrate effortlessly with your existing setup, providing immediate benefits without complex coding.
- Customizable Solutions: Whether you prefer no-code apps or customized solutions, Knots offers flexibility to meet your unique needs.
- Cost-Effective: Streamline your workflow and reduce operational costs with our powerful automation tools.
Top Zendesk Apps by Knots
- Zendesk Ticket Export – Tidy up and save on storage costs! Export tickets, comments, and attachments as PDFs for easy access and GDPR-compliant sharing. Quickly retrieve archived info without granting full access. Plus, bulk-delete exported tickets to keep your Zendesk clean and efficient!
- AI Ticket Autofill – Say goodbye to tedious data entry! This clever app automatically fills in ticket fields, reducing errors and saving you precious time. Users love how it streamlines their workflow and boosts efficiency.
- Merge Tickets App – Keep your support queue tidy and manageable with this FREE and handy app. It automatically merges duplicate or related tickets, helping you stay organized and tackle that backlog like a pro.
- Sentiment Analysis – Get a pulse on your customers’ emotions in real-time! This insightful app analyzes the tone of tickets, helping your team prioritize and respond to issues with just the right touch.
- GPT Editor – Welcome to the future of customer support! This AI-powered tool generates responses right within Zendesk, allowing for quicker, more consistent, and personalized interactions. It’s like having a super-smart assistant at your fingertips!
- Shopify Sync – Calling all e-commerce heroes! This integration brings Shopify data into Zendesk, giving your support team real-time access to order and customer information. It’s like x-ray vision for your customer service!
- Round Robin Ticket Assignment – Fairness is the name of the game with this nifty tool. It distributes tickets evenly among your agents, ensuring everyone gets their fair share of the workload. No more “Why do I always get the tough ones?”
- Telephony Integration – Bring all your communication channels together with this must-have app for phone support teams. It’s like conducting a symphony of customer interactions, all from within Zendesk!
- OCR for Zendesk – Turn those pesky scanned documents into searchable text like magic! This app makes handling tickets with attachments a breeze, saving your team time and frustration.
How to Get Started with Knots Zendesk Apps
1. Find Zendesk Apps in the Zendesk Marketplace
To get started with our Zendesk Marketplace apps, head to the Zendesk App Marketplace.
2. Install Zendesk applications
Search for the term “Knots” to find our wide range of high-performance Zendesk automation apps. Each app is designed to streamline your workflow and enhance customer service efficiency.
3. Installing Zendesk Applications
Once you’ve selected the best Zendesk apps for your needs, click on the app listing and follow the prompts to install it directly from the Zendesk App Store. The installation process is straightforward, ensuring seamless integration with your existing Zendesk setup. Our custom apps for Zendesk are built for quick deployment, so you can start seeing immediate benefits.
4. Start Your 14-Day Free Trial
After installation you can take advantage of a 14-day free trial to explore all the features and benefits our apps have to offer. This trial period allows you to fully experience how Knots Zendesk applications can automate repetitive tasks, reduce costs, and improve response times.
For detailed pricing information and to explore more about our offerings, please visit our pricing page.
Discover Powerful Zendesk App Synergies to Supercharge Your Workflow
Unlock the full potential of your Zendesk experience by combining these powerful apps, designed to work seamlessly together to improve efficiency and reduce workload. Let us show you that the more zendesk apps you have, the better your workday will be:
1. AI Copilot + Sentiment Analysis + Ticket Autofill
Benefit: The AI Assistant allows agents to quickly generate AI-driven responses while simultaneously analyzing the sentiment of customer tickets. This insight helps the Ticket Autofill app extract and fill in the most relevant information, resulting in faster ticket resolution times and highly personalized customer interactions.
2. Merge Tickets + Export & Archive
Benefit: Combine the free Merge Tickets app, which automatically consolidates duplicate tickets to clean up your backlog, with the Export & Archive app. After merging and resolving tickets, use the export feature to easily archive and store them for compliance, reporting, or analysis. This combination reduces clutter and ensures that data is well-organized for future reference.
3. AI Editor + API Integration + Shopify Sync
Benefit: Use the AI Editor to automatically generate responses or edit ticket replies with one click, while API Integration pulls in data from external systems to populate tickets with critical details. For Shopify users, syncing order and customer data into Zendesk ensures that your customer support is well-informed and able to respond efficiently.
4. Ticket Parser + AI Copilot + Telephony Integration
Benefit: Automatically parse complex tickets for key information using Ticket Parser. The AI Assistant can help agents draft AI-powered responses based on the parsed content, while Telephony Integration ensures agents can manage voice and written interactions from one interface, creating a unified and efficient support experience.
5. Redaction Tool + OCR Scanner + Export & Archive
Benefit: Ensure data privacy by using the Redaction Tool to remove sensitive information from tickets. The OCR Scanner extracts text from scanned documents and adds it to Zendesk tickets, which can then be securely exported and archived. This combination is ideal for industries that handle sensitive customer data and require efficient document management.
Why Knots Stands Out in Zendesk App Integration
- No-code, ready-to-deploy solutions
- Tailored to deliver the most sought-after automation features
- Seamless enhancement of your Zendesk operations
- Continuous innovation to meet evolving customer support needs
Ready to transform your Zendesk into a powerhouse of efficiency and customer satisfaction? Explore our range of Zendesk apps today and take your customer support to the next level.
FAQ: Custom Apps for Zendesk
What is a Zendesk app?
Apps of the marketplace of Zendesk are an extension designed to enhance the functionality of the AI-powered customer service software Zendesk. These apps introduce additional features, such as chat integration, notifications and automated surveys, to improve customer satisfaction and streamline workflows through seamless Zendesk app integration.
What is Zendesk used for?
Zendesk is utilized for managing customer service interactions across multiple channels, including e-mail, chat, phone and social media. It enables businesses to provide efficient support, generate detailed reports and foster collaboration among support teams to ensure high levels of customer satisfaction.
How to access Zendesk apps?
You can access Zendesk apps by visiting the Zendesk App Marketplace. Browse through the available apps, select the ones you need, and follow the straightforward installation instructions. Pro tip: Search for “Knots” in the Zendesk App Marketplace to discover our wide range of custom apps for Zendesk.
Is Zendesk a CRM or ERP?
Zendesk is a customer relationship management (CRM) platform focused on customer support and engagement. It provides tools like a chat app, ticketing system and collaborative features. It is not an enterprise resource planning (ERP) system, which manages broader business processes beyond customer interactions.