Parse Mail and Incoming Tickets
Say goodbye to incomplete customer profiles and scattered data. Automatically extract data and update key information from Zendesk tickets, to make your Zendesk instance more organized and efficient.
Automated Ticket Parsing
Scans support tickets, detects patterns, finds important data, extracts unstructured information, and autofills relevant fields.
Autofill text and number fields
Identify any kind of pattern. Mix numbers, letters, and special characters
Automatically update dates in your ticket
Look for a name, address, telephone number, or any other information and update the details of your users and organizations.
Automatically change the ticket requester
Update the ticket requester as soon as the ticket is created.
Learn how Knots can help you automate tasks and achieve significant savings for your business.
Main Benefits of Using the Ticket Parser by Knots
Quick Setup
Get up and running in under 2 minutes and immediately witness the transformative impact on your support system
Precision
Achieve impeccable accuracy in Zendesk ticket handling, eliminating the potential for errors.
Customer Satisfaction
Deliver timely and precise support, significantly enhancing customer experiences.
Reduce Labor Costs
Automate repetitive tasks, alleviating the workload on your support team and decreasing labor costs
14-Day Free Trial
Try all Knots apps and features in Zendesk with our 14-day free trial. Discover how automation can streamline your support operations, enhance efficiency, and improve customer satisfaction—no commitment required.
Free setup with our consultants
Our solution consultant team is here to help you. Contact our support team and we’ll schedule a time to help you. Free of charge.
Get Started in Minutes
Transform Zendesk into an Automation Hub with Knots
Click here to create a free account
Follow the quick setup guide
Activate
...and done! Knots is now managing the tedious work for your company.
FAQ
Frequently Ask Questions
You can install the knots parsing app in only two minutes following these easy steps:
1. Go to the Zendesk Marketplace and search for ‘parser’. Click on the app and then on the ‘install’ button.
2. Select your Zendesk account and you will be transferred to your Zendesk instance.
3. By clicking ‘install’ the knots app will be added to your navigation.
1. On the upper right part, click on the ‘create a trigger’ button.
2. Select the field for the information to be parsed.
3. Add a specific tag for routine and internal purposes.
Use regular expressions to identify the string you want to extract. Once you’re done, click on create and remember to activate it. Congratulations! you’re all set.
If you need any assistance you can contact us and we’ll be happy to help you.
1. New ticket is created or updated in Zendesk via incoming customer support requests by telephone, email, social, etc.
2. Ticket Parser will search for patterns via regular expressions.
3. The information is found on the ticket.
4. The information is extracted and automatically updated via custom ticket fields.
5. Optionally a tag is set on the ticket if the value is found. This enables further automation.
Ticket Parser will automatically populate fields in Zendesk from incoming support requests such as Name, Email, Order ID, Date of order, Tracking number, etc. In this way, customer service support staff are aided in helping their customer in real-time as they no longer need to rely on other departments to provide customer order information.
The user registration and account setup, including the subscription activation, is done without any interference from Knots.
Once a trigger is created, the Ticket Parser App creates a webhook in Zendesk. An interface facilitates the creation and configuration of the triggers.
A new ticket is created or updated in Zendesk according to the rules and the conditions that are set. The information is sent through the webhook to the Parser Endpoint.
The Ticket Parser searches for the strings to check patterns. Once it's found, a tag will automatically be added to the ticket, our middleware solution will look if there is any string to be replaced and will add the result to the ticket field.