OCR for Zendesk: Turn PDFs, scans, all images to text
Transform your workflow - drastically simplify document handling!
Easily extract texts from PDFs, scans and images in Zendesk
Tired of manually sifting through attachments in Zendesk? What others promise but struggle to deliver, we have already made a reality. Our OCR Scanner is the breakthrough solution you’ve been looking for:
Automatically extract structured data from unstructured sources like PDFs, scanned documents, images, invoices, receipts, and even handwritten documents. Turn images into useable text and take your support workflow to new levels of efficiency.
It’s precise, fast, accurate and will completely change the way you handle all types of attachments.
Why Zendesk agents love the OCR Scanner
Customer service agents have consistently shared their real-world challenges with us – and we listened carefully:
Manual data entry drains productivity: Downloading attachments, opening them, and manually typing out complex information is not just time-consuming but error-prone.
Non-searchable attachments create obstacles: Without OCR technology, finding any information in attachments becomes an arduous task, similar to searching for a needle in a haystack.
Delayed first response times: Valuable information remains hidden within attachments, preventing agents from immediately acting on a ticket. This delay directly impacts response times and creates inefficiencies in customer service workflows.
Escalating costs per ticket: Businesses pay a high price for manual labor. We’ve seen cases where agents spend up to 20 minutes per attachment, significantly increasing the cost per solved ticket.
Multilingual: Our tool supports 150+ languages, including unique ones like Arabic, Norwegian, and Japanese.
The real difference our OCR Scanner makes
We’ve built a solution that delivers and fixes all of these problems, with market-leading accuracy. Test us on this!
Lightning-fast data extraction: Eliminate manual typing. Our OCR automatically pulls text from images, PDFs and scans – even from handwritten documents – presenting it directly in your Zendesk ticket.
Searchable attachments: We transform attachments into fully searchable content within Zendesk, enabling agents to locate critical information in seconds, without manually opening attachments.
Faster first response times: Our OCR automatically extracts data from PDFs and scanned documents instantly upon ticket creation, converting images to text and surfacing key information to help your team respond instantly.
Lower cost per solved ticket: What once took 20 minutes now happens in mere seconds. Witness your per-ticket costs decrease as operational efficiency increases!
TESTIMONIALS
Key features of the OCR Scanner
Effortless integration
Seamlessly blends with your Zendesk environment. No tech wizardry required.
Automated workflow
From ticket creation to data extraction, everything happens automatically.
Universal compatibility
Whether it's a pristine PDF or a worn scan, our OCR handles diverse document types, turning unstructured data into searchable files.
Turbocharged efficiency
Watch ticket resolution times shrink while your team's productivity soars.
Experience the benefits first-hand
If you’re ready to cut down on manual labor, reduce response times, and improve your customer service efficiency, get started with our OCR Scanner for Zendesk today.
FAQs
Our OCR Scanner can handle PDFs, PNGs, and JPGs. It can even read handwritten documents!
The moment a ticket is created, our OCR springs into action, automatically extracting vital information from attachments. This means your agents can start crafting responses immediately, without the delay of manual document processing.
Our OCR Scanner uses advanced technology to ensure high precision in text recognition, reducing errors and improving data reliability.
Yes, these features work together effectively:
- Ticket Export and Archive saves storage costs by exporting tickets as PDFs. The OCR Reader can then bring them back into Zendesk for direct use.
- AI Autofill scans tickets and attachments, including images. Using image-to-text conversion first ensures all data is ready for AI processing.
- Similarly, Ticket Summary, Sentiment Analysis, and the GPT Sidebar App work better when content from images/scans/PDFs is converted to text. This allows these AI tools to process all available information effectively.
Definitely! Once your documents are converted, they become fully searchable, making it easy to find the information you need.
Ready to Transform Your Zendesk Experience?
Don’t let manual document processing hold you back any longer. Join the ranks of high-performing support teams who’ve embraced the future of customer service automation.