OCR Reader for Zendesk

Convert PDFs and images into text instantly. Index document content in Zendesk.

Automate data extraction from PDFs and images in Zendesk

Direct Transcription

Automatically detects and assigns languages for each ticket.

Route to agents groups based on Language

Saves detected languages as tags to combine with powerful Zendesk triggers to route the ticket to specific agents.

Adaptable to User Profiles

Potential to update the language settings for the requester's profile, catering to future demands.

Focus on Individual Tickets

Prioritise accurate language detection on a per-ticket basis, enhancing support accuracy.

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OCR Reader for Zendesk finds and extracts text from PDF and image files

OCR Reader is an app for Zendesk that can read scanned documents like pdfs, pngs, and jpgs and convert the text into usable data. Use OCR Reader for Zendesk to quickly and accurately convert scanned PDFs and images into searchable text. There is no intervention required, and data is immediately accessible via automated and human searches.
  • Read handwritten documents
  • No more downloading attachments
  • Eliminate manual data entry
  • Reduce errors
  • Process more data faster
  • Improve productivity
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Attachment lookup

Zendesk ticket is generated via any channel (email, social media, messaging, or directly). OCR Reader auto-looks for any attached images or pdfs.

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Document Scan

If OCR is required it will read its content. Text found in images and/or pdfs is converted to text. Handwritten text is not a problem for OCR Reader!

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Text Availability

The scanned text is displayed in the ticket as an internal comment. Text is indexed and searchable. The original PDFs or images can be viewed and downloaded.

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Customer service teams are alleviated from complex support issues related to image-to-text and pdf data. Using the data in further automations is possible.

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Happy Customers

Customer support teams empowerment and time-to-resolution are greatly enhanced leading to higher customer satisfaction and brand advocacy.

Learn how Knots can help you automate tasks and achieve significant savings for your business.

Main Benefits of Using the OCR Reader for Zendesk

Quick Setup

Get up and running in under 2 minutes and immediately witness the transformative impact on your support system


Achieve impeccable accuracy in Zendesk ticket handling, eliminating the potential for errors.

Customer Satisfaction

Deliver timely and precise support, significantly enhancing customer experiences.

Reduce Labor Costs

Automate repetitive tasks, alleviating the workload on your support team and decreasing labor costs

14-Day Free Trial

Try all Knots apps and features in Zendesk with our 14-day free trial. Discover how automation can streamline your support operations, enhance efficiency, and improve customer satisfaction—no commitment required.

Free setup with our consultants

Our solution consultant team is here to help you. Contact our support team and we’ll schedule a time to help you. Free of charge.

Get Started in Minutes

Transform Zendesk into an Automation Hub with Knots

Click here to create a free account

Follow the quick setup guide


...and done! Knots is now managing the tedious work for your company.


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