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Upgrade your customer service with our Zendesk-compatible telephony system. Say goodbye to expensive, high-maintenance traditional systems and welcome a more flexible and scalable solution perfect for growing businesses.
Our system enhances security, streamlines operations, and introduces advanced communication features. Boost your first-call resolution rates and delight customers with a unified support platform. Gain valuable insights into usage and performance, taking your customer service to the next level.
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Our Telephony Integration automatically generates a ticket as soon as an agent takes a call. This advanced feature provides agents with comprehensive customer information before they even answer the phone, ensuring they are fully prepared for every interaction.
Navigate the complexities of customer interactions with ease, reducing costs and enhancing agent productivity.
Connect your legacy phone system to Zendesk with Telephony Integration, automatically creating a ticket when an agent accepts a call. This lets your agents know everything they need about a customer before they answer the phone:
Improve Customer Satisfaction:
When an agent accepts a call, a ticket is created in Zendesk. This allows the agent to see the customer’s past support interactions and other available information. As a result, problems can be resolved more quickly during the initial call, making the client happier.
Consolidate Systems and Reduce Costs:
Telephony Integration by Knots connects your existing phone system to Zendesk, eliminating the need for costly hardware and reducing IT expenses. This efficient integration not only simplifies operations but also optimizes resource allocation, making your business more cost-effective and agile.
Increase Visibility & Integrated Support:
Integrated support offers managers a full view of all channel performance. They see the types of issues raised via calls, emails, chats, etc. This insight helps align hiring, training, and staffing with customer contact needs, enhancing service efficiency.
Get Actionable Insights:
Call details including call IDs, start times, caller and destination numbers, and call origin, along with agent performance metrics, are logged in Zendesk. This automated process offers valuable insights to continually enhance phone support efficiency and effectiveness over time.
It automatically creates tickets when an agent accepts a call and provides customer information beforehand. This innovative design provides agents with detailed information before a call is ever answered.
Yes, it’s designed to seamlessly integrate with both modern and legacy systems.
The integration provides detailed insights into call metrics and performance, enabling better tracking and analysis of customer interactions and support efficiency.
The integration process is user-friendly and designed for easy implementation.