Zendesk Telephony Integration for Legacy Systems

Integrate your legacy telephony system with Zendesk and deliver a unified, enhanced customer service experience that drives efficiency and satisfaction.

Transform Customer Interactions with Zendesk Telephony Integration

In today’s fast-paced world, every customer interaction counts. With our seamless telephony integration, your legacy phone system becomes a powerful extension of Zendesk, creating a single hub for all customer communications. Say goodbye to fragmented systems and hello to streamlined operations where your support team can thrive.

Key Benefits

Unified Communications

Connect your legacy phone system directly to Zendesk, providing a unified platform for all customer interactions.

Scalable Integration

Supports multiple telephony systems, including Placetel, Alcatel, 3CX, Cisco, Swyx, Avaya, etc., ensuring a smooth transition regardless of your current setup.

Enhanced Data Insights

Detailed logging of call details and agent performance metrics in Zendesk for better analysis and decision-making.

Unleash the Full Potential of Your Support Team

Our telephony integration for Zendesk is designed to elevate your customer service. By bringing your existing phone system into the Zendesk environment, you unlock new capabilities that drive efficiency and satisfaction.

Real-Time Call Data

Equip your agents with real-time call data displayed directly in Zendesk, ensuring they have the context needed for every conversation.

Customizable Workflows

Tailor the integration to match your business needs with flexible call routing and workflows that fit your support strategy.

Reporting and Analytics

Gain deep insights into call performance and customer satisfaction with powerful reporting tools that leverage Zendesk’s analytics capabilities.

Effortless Integration, Maximum Impact

Integrating your legacy telephony system with Zendesk is a breeze. Our step-by-step process ensures you’re up and running in no time, with minimal disruption to your operations.

Integration Process:

Connect Your Systems: Begin by connecting your existing telephony system to Zendesk through our user-friendly interface.
Configure Your Settings: Customize your call routing, workflows, and reporting to align with your team’s needs.
Go Live: Start handling calls directly within Zendesk, with all the rich functionality and context your agents need.

Compatibility:
Whether you’re using a traditional PBX system or another legacy setup, our solution supports a wide range of telephony systems. We ensure your current infrastructure is fully compatible, allowing you to enhance your operations without overhauling your technology.

Optimize your Customer Service Operations

Boost Customer Satisfaction

When an agent answers a call, a ticket is automatically created in Zendesk, displaying the customer’s past interactions. This enables quicker issue resolution, leading to happier customers.

Streamline Systems and Cut Costs

Knots' Telephony Integration connects your phone system to Zendesk. No need for extra hardware and reducing IT expenses. This integration simplifies operations and optimizes resources, making your business more efficient.

Enhance Visibility and Support

Managers gain a complete view of all support channels, allowing them to better align staffing and training with customer needs, improving service efficiency.

Get Actionable Insights

Call details, including call IDs, times, numbers, and agent performance metrics, are logged in Zendesk. These insights help continuously improve your phone support.

Ready to Transform Your Customer Service?

Take the next step in your customer service journey. Start your free trial today and see how seamless telephony integration with Zendesk can make all the difference.