Merge Tickets in Zendesk
Combine your secondary Zendesk tickets and reduce backlog!
Automate merging duplicates and other redundant Zendesk tickets!
Simplify your customer support workflow with our Merge Tickets app for Zendesk. Not only have we fully automated the basic merge function in Zendesk, but we’ve also designed the process to give you more control and efficiency.
With our app, you can easily merge multiple customer tickets, ensuring that no conversation is lost and your support team can focus on delivering exceptional service. Whether you’re handling duplicate requests or combining related issues, our app makes the process seamless and intuitive.
And best of all: It’s completely free.
You want to merge unnecessary Zendesk tickets through their content? Discover Ticket Parser!
Merge Zendesk Tickets
Why merge tickets in Zendesk?
When multiple tickets are created for the same issue, it can lead to confusion and inefficiency. Merging tickets in Zendesk allows you to consolidate these requests into a single ticket, ensuring that your team can provide a cohesive and comprehensive response.
- Reduce duplication: Avoid handling the same issue across multiple tickets.
- Improve efficiency: Manage customer interactions more effectively by combining tickets.
- Streamline support: Enhance your support process by using our Zendesk ticket merge functionality.
Key features of Zendesk ticket merge
Our Merge Tickets Zendesk app is designed to seamlessly integrate with your existing Zendesk environment, offering you a range of features:
- Easy ticket selection: Quickly find and select duplicate tickets to combine – by Requester, Order, Subject, Ticket ID, ..
- Clear Tracking: Adds tags and comments to merged tickets for easy tracking and reporting.
- Customizable Options: Configure how ticket data is combined based on your support team’s needs.
- Efficient Ticket Closure: Closes secondary tickets automatically after merging, reducing backlog and simplifying support.
Benefits of Using Zendesk Ticket Merge
By automating repetitive tasks, you free up your agents to focus on delivering top-notch customer service, ultimately enhancing both efficiency and customer satisfaction. Choosing Knots for your Zendesk merge tickets means:
- Eliminate duplicates and near-duplicates: Automatically merge tickets with the same ticket field attributes to keep your support queue clean and organized.*
- Boost agent efficiency: Save your agents time by automating the search and merge process.
- Improve customer experience: Provide faster responses by focusing on the most relevant ticket with all information in one place.
- Ensure consistent issue resolution: Link related tickets to give agents a complete understanding of the issue.
- Make support process more efficient: Reduce backlog by automatically linking and closing tickets.
Get Started with Zendesk Merge Tickets
Ready to simplify your support process? Try our Merge Tickets Zendesk app today and see the difference it makes in your customer service operations.
Click the button below to see how easily you can merge tickets in Zendesk.
FAQs
While Zendesk's native merge feature allows for basic ticket merging, our app automates the processes, customized to your needs. By merging the most recent ticket with the same feature - such as order, ID, or subject - you reduce your backlog and streamline your workflow.
When a new ticket is created, the app searches for existing tickets that match the criteria you’ve set (such as requester, subject, order ID, or any custom fields). If a matching ticket is found, the new ticket is automatically merged into the existing one in the background.
The app is designed to merge tickets based on the criteria you set. Typically, companies merge tickets from the same requester or company, but you can customize the criteria to fit your specific needs.
No, the Merge Tickets app does not parse ticket content. If you need to parse ticket content to make merge decisions, consider using our Ticket Parser App, which can extract and analyze ticket information.
The merging process is fully automatic. Once you set your criteria, the app will automatically find and merge tickets that match those criteria, running entirely in the background.
The app adds comments and tags to both the original and new tickets for easy tracking and reporting. The secondary tickets are then closed, helping reduce backlog.
Yes, our app is completely free to use with no hidden costs.
You can install the app by visiting the Zendesk Marketplace.
The main limitation is that it does not parse ticket content, only the content of the ticket fields. If your merging process requires parsing and analyzing ticket information, you should use one of our other apps designed for that purpose as well, like Ticket Autofill.
If you need more information or assistance, feel free to contact our support team or book a demo to see our apps in action.
Automatically merge your Zendesk tickets
Reducing your Zendesk tickets has never been this simple. With our free app, you can search for and then merge tickets in moments, dramatically reducing your ticket backlog.
Extract Patterns without AI
Did you know you can also automate Zendesk with an internally trained model? The Ticket Parser scans the ticket content before someone opens it, recognizes patterns and relevant data, and uses it intelligently. This way, you can automatically…
- Populate ticket fields
- Merge Zendesk tickets based on ticket content
Update users and information
And so much more!
Make the most of it with Knots!
Our Apps automate Zendesk to streamline your customer support processes, cut costs and free your agents from tedious, error-prone manual labor. Discover how to eliminate all the annoying, repetitive tasks with:
- Ticket Autofill: Fills in your ticket fields before anyone opens the ticket. An ideal companion to Search & Merge, first fill in the fields with Autofill, then let Search & Merge do it’s work by comparing the fields. This way you get rid of duplicate and other unnecessary tickets before anyone has to open them!
- Ticket Summary: Gives you a short and concise overview over the ticket content.
- PDF/image to text: Never again downloading attachments like PDFs and typing out the info! The OCR Reader simply transforms images to text, ready to use.
Get Started in Minutes
Click here to create a free account
Follow the quick setup guide
...and done! Knots is now managing the tedious work for your company.