Use Zendesk Sunshine Custom Objects
Autofetch Sunshine Custom Objects data into Zendesk tickets
Integrate Sunshine Custom Objects data into your Zendesk workflow
Accessing and integrating Sunshine Custom Objects data into Zendesk can be difficult. Use Sunshine Custom Objects by Knots automates data lookups and updates Zendesk tickets with relevant information, such as inventory details or customer profiles. This ensures your team has the right data at the right time, reducing delays, minimizing manual work, and improving response accuracy.
How it works
The Use Sunshine Custom Objects app pulls the data you need. It saves your team time and eliminates the hassle of finding it manually.
- Automatically pulls the data: When a ticket comes in, the app finds and adds the right data from Sunshine Custom Objects—based on criteria such as customer ID or shop ID.
- Updates tickets with important information: The app adds important details like orders, locations, or other custom fields directly into the ticket.
- Streamlines your workflows: Use this enriched data to automate routine tasks, speed up ticket resolution, and help your team make informed decisions.
Key features
- Automatic data retrieval: The app pulls Sunshine Custom Object data, like customer details or order history.
- Easy ticket updates: Add the right information directly to Zendesk tickets, macros, or workflows to resolve issues faster.
- Secure and reliable: Built with strong security and designed to work for businesses of any size.
Automate lookups and cut response times
FAQs
Sunshine Custom Objects is a Zendesk app that lets businesses store and manage additional data, such as orders, subscriptions, or assets, and link it to tickets for better tracking and use.
Absolutely! The Zendesk Sunshine API by Knots is designed for quick installation and configuration.
Yes, Knots' Sunshine API for Zendesk is optimized for performance with scalable solutions for businesses of all sizes.
Yes, the Zendesk Sunshine API to use Custom objects data is - like all our apps for Zendesk -fully GDPR and HIPAA compliant, ensuring your data remains secure and is never used for unauthorized purposes.