knots.io

Zendesk ChatGPT Integration

Use the fast, secure, and easy-to-use Zendesk and ChatGPT integration.

Make customer service effortless with ChatGPT

With much more power than a simple macro, ChatGPT can intelligently select from a set of predefined options, adding a layer of understanding to automations. By augmenting your Zendesk instance with AI, you can:
Data-enriched Summaries

Intelligently interpret and summarize tickets from any language

Intelligent Automation

Auto-categorize and prioritize tickets based on data and sentiment

Empathic Response

Auto-suggest answers based on a true understanding of customer needs

Robust Self Service

Provide a context-aware knowledgebase integration

Learn how Knots can help you automate tasks and achieve significant savings for your business.

Key features of AI Ticket Summary

Ideal for Support Teams

Support teams inundated with tickets that have extensive pre-ticket interactions, such as those originating from AI chatbots. AI Ticket Summary ensures that agents can quickly understand the crux of the issue without having to navigate through the entire conversation history. This capability is particularly beneficial for teams looking to improve their response times and the quality of their support.

Transform Your Support Strategy

AI Ticket Summary by Knots is more than just an app; it's a strategic enhancement to your customer support toolkit. By integrating AI-powered summarization into your ticket management process, you're not only optimizing the efficiency of your support team but also elevating the overall customer experience. Embrace the future of support with AI Ticket Summary and redefine what it means to deliver exceptional service.

Flexible Summarization Options

With the choice of text, unordered, or ordered summaries, the app caters to diverse informational needs and ticket scenarios, ensuring optimal comprehension regardless of the ticket's complexity.

Get Started in Minutes

Click here to create a free account

Follow the quick setup guide

Activate

...and done! Knots is now managing the tedious work for your company.

Testimonial

Stories of success from our clients

24/7 Chatbot Customer Support

Deliver real-time customer support with a chatbot and experience the power of data-enriched responses. ChatGPT intelligently interprets and summarizes conversations from any language and embeds its chat responses with customer data, responding to each customer’s unique situation, day or night.

By providing 24/7 access to essential information and self-service options, customers can get their inquiries resolved at any time without the need for human agents, eliminating unnecessary delays and improving the overall customer experience.

Say goodbye to wait times and language barriers and hello to a seamless, globally responsive support system that transforms customer conversations into meaningful engagements.

zendesk chatgpt chatbot integration

Feature-rich AI Integration

Knots’ ChatGPT integration automatically categorizes, prioritizes, routs, translates and interprets tickets. And there’s more! It can suggest customer responses based on sentiment and include data from your ERP systems. This does more than just reduce the workload for your agents.

Agents can then focus on more complex inquiries requiring a human touch. Customers will appreciate the quick resolution of basic issues and the personal care for their more nuanced needs.

FAQ

Frequently Ask Questions

Knots ChatGPT integration automatically categorizes, prioritizes, routs, translates and interprets tickets. And there's more! It can suggest customer responses based on sentiment and include data from your ERP systems. This reduces the workload for your agents while ensuring customers get fast and accurate responses. 

The solution is designed to fully comply with GDPR and all relevant data protection regulations, allowing you to rest assured that customer data is secure and compliant with the latest data protection regulations.

Get in touch with our team to find out how we can assist you with your custom integration. We offer a 14-day free trial so you can test the benefits for yourself and see the dramatic impact it can make on your customer service. Contact us now to get started with ChatGPT integration into your Zendesk platform. 

No training is needed! Tickets can be automatically categorized and routed seamlessly without any previous training. The time required for manual classification is eliminated. Our AI also extracts key details to populate ticket fields, providing agents with a comprehensive overview and putting an end to classification errors.

Integrate ChatGPT with Zendesk and take back control of your customer care team’s workflow today

We offer a 14-day free trial so you can test the benefits for yourself and see the dramatic impact it can make on your customer service.

Get in touch with our team to find out how we can help make your customer service effortless, human, and delightful.