Zendesk Ticket Classification

Classify tickets with AI - simplify your ticket management

Transform your customer support with AI-powered automation

Want to streamline your team’s workflow? Say goodbye to the tedious task of manually sorting tickets. Introducing Zendesk Ticket Classification, the ultimate app for automatically tagging Zendesk tickets.

Powered by AI and machine learning, our app categorizes tickets by intent and/or sentiment before they are opened so they can be sent directly to the right team, freeing your agents to focus on what they do best – delivering exceptional customer support.

Why choose Zendesk Ticket Classification?

Automatic categorization: Automatically sorts tickets into the right Zendesk ticket categories, eliminating manual work for your agents.

AI-driven accuracy: Our state-of-the-art machine learning algorithms use natural language processing (NLP) to accurately classify tickets and drastically reduce error rates.

Boost productivity: Free your support team from the repetitive task of sorting tickets so they can focus on more complex issues.

Improve customer satisfaction: Dramatically improve handling and response times - ensure customers get the right help faster.

Seamless integration: The automatic ticket classification easily integrates with Zendesk to get you up and running in no time.

How AI classifies your Zendesk tickets

Ticket Classification uses advanced AI technology to analyze the content of each support ticket.
By scanning the content and identifying intent based on key elements and patterns, it automatically assigns tickets to the correct categories you select.
Classifying tickets automatically assigns them to the appropriate team of agents, improving efficiency and customer satisfaction.

Key Features of Ticket Classification

Intelligent sorting

Uses machine learning to categorize tickets based on content, urgency, and other parameters.

Customizable categories

Adjust categories to meet your business needs and support workflows.

Insightful analytics

Leverage the classification data to create detailed reports and analytics and gain valuable insight into your support operations.

Start automating for free!

Experience the future of customer support with Ticket Classification: Start your free 14-day trial of automatically categorizing Zendesk tickets by intent or sentiment. You will be amazed at how automatically sorting and classifying your Zendesk tickets will transform your support operations!

Don’t Just Take Our Word for It

We use the parser app for our automation to write data from the mail text (mail address) into fields, so we can automatically send mails to customers. This saves us a lot of manual processing. Working with Knots was very helpful and fast. We might book the next app soon 🙂

An amazing tool saving agents time so they can focus on the most important aspects of their job. From an admin perspective it's easy to set up and super charges Zendesk as a platform. The team is great and I don't leave home without this app!

We massively reduced the additional workload of our agents and reduced the amount of manual tickets. The whole thing works perfectly and we are very satisfied with this solution. Also the support from knots.io is fast and perfect.

The Knots parsing app has been very helpful for parsing data in Zendesk from automated alarm-generated work orders. The Knots support team has been very responsive in helping us figure out how to configure the triggers and providing the regular expressions for parsing, which we are not familiar with.

We have been able to greatly simplify the daily work of our agents in many areas and have also saved a lot of working time. The wide range of applications leads to more and more possible uses for us over time. We are very satisfied and can only recommend it.

Join the Revolution

Countless other businesses improved their customer support with Ticket Classification. Our AI-powered solution is designed to speed up your processes, make your life easier and your customers happier.

Don’t wait – start your free trial today and take the first step to a more efficient and effective support team, or contact us if you have more questions.

FAQs

How does Ticket Classification integrate with Zendesk?

Our application integrates seamlessly with Zendesk and requires minimal setup. Simply connect
Ticket Classification to your Zendesk account and let the automation begin.

Can I customize the Ticket Classification categories?

Yes, you can create and modify categories to meet your specific needs, ensuring that tickets are sorted exactly the way you want them.

What kind of support do you provide during the free trial?

We provide full support during your free trial, including setup assistance and troubleshooting to ensure you get the most out of Ticket Classification.

Is there a way to categorize support tickets without AI?

Yes, there is! If you don't want to share data with third parties - as you do when using artificial intelligence - you can train your own classification model with another Knots solution. For more
information on how to do this, please contact our sales team.

Identify

Solve

Sync & Integrate