knots.io

Welcome to Ticket Classification

Simplify your Zendesk ticket management

Transform your customer support with AI-powered automation

Looking to streamline your team’s workflow? Say goodbye to the tedious task of manually sorting tickets. Introducing Zendesk Ticket Classification, the ultimate app for automated tagging Zendesk tickets.

Powered by AI and machine learning, our app categorizes tickets before they are opened so they can be sent directly to the right team, freeing your agents to focus on what they do best — delivering exceptional customer support.

 

Why choose Ticket Classification?

Automatic categorization

Automatically sorts tickets into the right categories, eliminating manual work for your agents.

AI-driven accuracy

Our state-of-the-art machine learning algorithms use natural language processing (NLP) to accurately classify tickets and drastically reduce error rates.

Boost productivity

Free your support team from the repetitive task of sorting tickets so they can focus on more complex issues.

Improve customer satisfaction

Dramatically improve handling and response times - ensure customers get the right help faster.

Seamless integration

Easily integrates with Zendesk to get you up and running in no time.

autofill zendesk tickets how it works

How it works

  • Ticket Classification uses advanced AI technology to analyze the content of each support ticket.
  • By scanning the content and identifying intent based on key elements and patterns, it automatically assigns tickets to the correct categories you select.
  • Classifying tickets automatically assigns them to the appropriate team of agents, improving efficiency and customer satisfaction.

 

Key Features

Intelligent sorting

Uses machine learning to categorize tickets based on content, urgency, and other parameters.

Customizable categories

Adjust categories to meet your business needs and support workflows.

Insightful analytics

Leverage the classification data to create detailed reports and analytics and gain valuable insight into your support operations.

Start automating for free!

Experience the future of customer support with Ticket Classification. Click the button below to start your free 14-day trial and see how to automatedly sort and classify your Zendesk tickets transforms your support operations.

 

 

Don’t Just Take Our Word for It

Join the Revolution

Countless other businesses improved their customer support with Ticket Classification. Our AI-powered solution is designed to speed up your processes, make your life easier and your customers happier.

Don’t wait – start your free trial today and take the first step to a more efficient and effective support team, or contact us if you have more questions.

 

FAQs

Our application integrates seamlessly with Zendesk and requires minimal setup. Simply connect
Ticket Classification to your Zendesk account and let the automation begin.

Yes, you can create and modify categories to meet your specific needs, ensuring that tickets are sorted exactly the way you want them.
We provide full support during your free trial, including setup assistance and troubleshooting to ensure you get the most out of Ticket Classification.

Yes, there is! If you don't want to share data with third parties - as you do when using artificial intelligence - you can train your own classification model with another Knots solution. For more
information on how to do this, please contact our sales team.