GPT Sidebar: Your Zendesk Copilot
Streamline your customer support with AI assistance
GPT Sidebar: Your intelligent Zendesk AI agent
GPT Sidebar integrates with Zendesk to support your agents with AI-driven responses and automation. Designed to help streamline ticket handling, it allows teams to work more efficiently while staying within their familiar Zendesk environment.
With GPT Sidebar as your Zendesk agent copilot, your team can:
- Generate custom GPT prompts for Zendesk responses
- Automate complex ticket handling with AI precision
- Access and utilize past ticket summaries for seamless follow-ups
Key Features of your Zendesk Copilot
- Custom GPT Prompts for Zendesk: Create tailored responses for a variety of inquiries, improving the consistency and accuracy of your support.
- AI with Memory: Save and reuse GPT outputs in Zendesk, allowing agents to continue conversations seamlessly and optimize Zendesk support workflow.
- Seamless Zendesk Integration: Your Zendesk copilot writes the results of selected prompts directly into the Zendesk Editor. This creates a seamless and intuitive experience for agents, allowing them to stay within the platform they’re already familiar with.
- Azure OpenAI Integration: Powered by Microsoft’s Azure infrastructure, ensuring highly reliable performance and strongest data security.
- GDPR-compliant AI for Zendesk: Fully compliant with data privacy regulations, ensuring your data remains secure and is never stored or used for AI training.
Why your team needs it
- Save time on repetitive tasks: Automate common requests and workflows to free up your team’s time for more complex issues.
- Automation that works for you: No matter your workflow, whether simple or complex, GPT Sidebar App automates repetitive tasks seamlessly. Custom AI responses and the ability to remember past data ensure that every customer interaction feels personal.
- Adaptable for any industry: Whether in e-commerce, healthcare, finance, or another sector, GPT Sidebar fits into your workflow to help deliver efficient, personalized support.
Transform the way you work
FAQs
The GPT Sidebar App automates answers to repetitive requests from the users, retrieves past ticket details, and generates personalized replies. This lets your agents handle more complex issues and manage a greater number of tickets in less time.
Not at all! The GPT Sidebar App integrates effortlessly with the Zendesk editor, allowing you to start using AI-driven prompts and ticket memory features right away without any disruption.
Absolutely! The GPT Sidebar App works seamlessly within Zendesk, so your agents can take advantage of its features without needing to switch tools.
Yes, it is. The app fully adheres to GDPR standards, ensuring your data is secure and not used for AI training or stored outside your systems.
Currently, GPT Sidebar App does not include a RAG (Retrieval-Augmented Generation) knowledge base, and some model constraints such as token and output restrictions may apply.
You’ll notice improvements in response times and overall efficiency almost immediately. With features like access to historical ticket data and automated responses, your team will handle tickets more effectively from the start.
In addition to the GPT sidebar app that acts as your Zendesk co-pilot, Knots has also developed the GPT Editor: Using prompts you specify, the apps work with agent responses right in the editor using advanced AI, ensuring branded, error-free, and always complete responses and translations.