GPT Sidebar App for Zendesk
Your Custom AI Copilot for Every Zendesk Ticket
The AI Zendesk Copilot: Smarter, Faster Support Right From Your Zendesk Sidebar
Managing customer support shouldn’t leave your team buried in repetitive tasks. GPT Sidebar App is your ultimate helper in the Zendesk sidebar, automating everything from drafting detailed, context-aware replies for repetitive requests to managing urgent ticket escalations by routing them to the right teams.
With GPT Sidebar’s ability to remember previous responses and ticket summaries, your agents can pick up conversations exactly where they left off – ensuring fast, smooth follow-ups without missing a detail. It’s more than just a time-saver; it’s a smarter way to handle support.
Key Features
- Customizable AI Prompts: From simple inquiries to complex problem-solving, automate responses tailored specifically to your business needs—get the right answers quickly.
- AI with Memory: Save time by accessing past ticket summaries and responses, allowing agents to continue conversations seamlessly. This ensures faster, more consistent follow-ups.
- Seamless Integration with Zendesk: In the app, the sidebar writes the results of selected prompts directly into the Zendesk Editor. This creates a seamless and intuitive experience for agents, allowing them to stay within the platform they’re already familiar with.
- Built on the GPT options provided by Azure Services: Powered by Microsoft’s trusted Azure infrastructure, GPT Sidebar App offers the latest in AI technology, ensuring top-notch performance and security.
- GDPR Compliant: Your data privacy is critical. GPT Sidebar App is fully GDPR compliant, ensuring your data remains secure and is never used for AI training.
Why it's Perfect for your Team
- Focus on What Matters: Repetitive tasks can drain your agents’ time and energy. Automate these processes with GPT Sidebar App, allowing your team to focus on complex customer issues, critical decisions, and relationship-building.
- Automation That Works for You: No matter your workflow, whether simple or complex, GPT Sidebar App automates repetitive tasks seamlessly. Custom AI responses and the ability to remember past data ensure that every customer interaction feels personal.
- Built to Adapt to Every Industry: Whether you’re in e-commerce, healthcare, finance, or another sector, GPT Sidebar App adapts to your specific workflow needs. It automates the processes that matter most to your business, helping you deliver efficient, personalized support.
Transform the Way You Work
FAQs
The GPT Sidebar App automates answers to repetitive requests from the users, retrieves past ticket details, and generates personalized replies. This lets your agents handle more complex issues and manage a greater number of tickets in less time.
Not at all! The GPT Sidebar App integrates effortlessly with the Zendesk editor, allowing you to start using AI-driven prompts and ticket memory features right away without any disruption.
Absolutely! The GPT Sidebar App works seamlessly within Zendesk, so your agents can take advantage of its features without needing to switch tools.
Yes, it is. The app fully adheres to GDPR standards, ensuring your data is secure and not used for AI training or stored outside your systems.
Currently, GPT Sidebar App does not include a RAG (Retrieval-Augmented Generation) knowledge base, and some model constraints such as token and output restrictions may apply.
You’ll notice improvements in response times and overall efficiency almost immediately. With features like access to historical ticket data and automated responses, your team will handle tickets more effectively from the start.
In addition to the GPT sidebar app that acts as your Zendesk co-pilot, Knots has also developed the GPT Editor: Using prompts you specify, the apps work with agent responses right in the editor using advanced AI, ensuring branded, error-free, and always complete responses and translations.