AI Ticket Intention

Supercharge Your Zendesk Support with AI

About AI Ticket Intention

AI Ticket Intention by Knots is an innovative tool developed to automate the process of ticket classification within Zendesk through the use of artificial intelligence.

Utilizing advanced Natural Language Processing (NLP) techniques, this tool swiftly discerns the underlying reasons for customer inquiries, enabling automatic classification of tickets prior to them being accessed by support agents.

Enhanced Routing

With intentions clearly identified, route tickets to the most suitable group of agents, streamlining resolutions and improving response times.

User-Friendly Interface

Designed for simplicity and ease of use, the setup process is quick and straightforward, ensuring you can start enhancing your ticket management without any hassle.

Customizable Intention

Tailor the classification system to perfectly align with your operational needs. Easily configure drop-down fields that match your business requirements.

Integration with ChatGPT

Connect seamlessly with your own Azure GPT or OpenAI models to further enhance your customer support capabilities. Round Robin Compatibility. Distribute and assign tickets efficiently among agents specialized in particular topics.

Learn how Knots can help you automate tasks and achieve significant savings for your business.

Key features of AI Ticket Summary

Quick Setup

Get up and running in under 2 minutes and immediately witness the transformative impact on your support system


Achieve impeccable accuracy in ticket classification, eliminating the potential for errors.

Customer Satisfaction

Deliver timely and precise support, significantly enhancing customer experiences.

Reduce Labor Costs

Automate repetitive tasks, alleviating the workload on your support team and decreasing labor costs

14-Day Free Trial

Achieve impeccable accuracy in ticket classification, eliminating the potential for errors.

Pay Per Usage

Benefit from our flexible pricing model which is based on usage rather than the number of agents.

Get Started in Minutes

Transform Zendesk into an Automation Hub with Knots

Click here to create a free account

Follow the quick setup guide


...and done! Knots is now managing the tedious work for your company.