knots.io

Round Robin Ticket Assignment

Auto-assign tickets in Zendesk, improve agent productivity and response times

Simplify your Zendesk workflow with automated ticket assignment

Managing a high volume of customer support tickets can be challenging, especially when it comes to ensuring a fair and efficient distribution of work among your agents. With Round Robin Ticket Assignment for Zendesk, you can automate the entire process and ensure that every ticket is automatically and evenly assigned across your team.

Why use Round Robin for Zendesk?

Efficient ticket distribution is critical to maintaining a balanced workload, preventing agent burnout, and ensuring that customer issues are addressed promptly. The Round Robin Ticket Assignment application automates ticket assignment by evenly distributing tickets to agents as they come in, following a systematic “round robin” approach. This not only streamlines your workflow, but also increases the overall productivity of your support team.

Key Benefits of the Round Robin Ticket Assignment App

  • Auto-Assign Tickets in Zendesk: Automatically assign incoming tickets to available agents in a balanced manner, ensuring no single agent is overwhelmed.

  • Zendesk Automatic Ticket Assignment: Set up and customize rules to define how tickets are assigned, prioritizing specific agents or teams based on their expertise or workload.

  • Seamless integration with Zendesk: Fully integrated with Zendesk, this application works in the background without disrupting your existing workflow or requiring additional setup.

  • Improve agent productivity: By automating the ticket assignment process, agents can focus on resolving issues instead of managing ticket queues, resulting in faster response times and higher customer satisfaction.

Zendesk automatic ticket assignment Round Robin

How It Works

The Round Robin Ticket Assignment app simplifies your ticket management process with a straightforward setup:

  1. Set up assignment rules: Define how tickets should be assigned based on various factors such as agent availability, workload, or ticket priority.
  2. Automate ticket distribution: Once set up, the application automatically assigns tickets to agents in a round robin fashion, ensuring an even distribution across your team.
  3. Monitor and adjust: Use the app’s dashboard to monitor ticket assignments and adjust rules as needed to optimize your team’s performance.
Get Started Today

Are you ready to streamline your Zendesk ticketing process? Try the Round Robin Ticket Assignment app today and experience the benefits of automated ticket distribution. Our easy-to-use app will have you up and running in minutes, helping you provide faster, more efficient support to your customers.

Automate Zendesk

Who can benefit?

This app is ideal for customer support teams of any size who want to improve their Zendesk workflow by automating ticket assignments. Whether you’re a small team looking to distribute workload fairly, or a large organization looking to optimize agent efficiency, the Round Robin Ticket Assignment app provides a reliable solution.

Why choose knots.io?

At knots.io, we specialize in building intuitive apps that seamlessly integrate with Zendesk to improve your customer support operations. Our Round Robin Ticket Assignment app is designed to help your team work more efficiently by automating time-consuming tasks and ensuring a balanced workload for all agents.

Free Setup

Immediately see the transformative impact on your support system. For support, contact our support team free of charge.

Reduce Labor Costs

Automate repetitive tasks, freeing up your support team and reducing labor costs.

Customer Satisfaction

Deliver timely and accurate support that dramatically improves the customer experience.