Powering Zendesk with AI
Better support processes that cost less? It’s real. Our customers prove it every day.
AI seems to be everywhere, often, but not always for the better. For us, its best application by far is … your customer service team!
Find out how to get better results for less investment, what tasks our advanced AI for Zendesk applications can handle, how your customers can get better, more personalized, and more accurate answers faster, and how your agents can get rid of the repetitive tasks that used to eat up their day.
- Automate up to 80% of interactions with AI for Zendesk
- Reduce costs by up to 65% with AI agents
- Make your customers exceptionally happy
How Zendesk AI is transforming customer service
AI is a true game-changer for customer service – especially if you know what tools to use! With Knots’ advanced Zendesk AI tools, you can automate all of your routine tasks.
You’ll reduce costs and dramatically improve customer satisfaction: First-response times are accelerated, information is spot-on, and complicated issues now get the attention they deserve from customer service agents. Our solutions are designed to streamline your operations and meet high security standards, being 100% GDPR and HIPAA compliant.
Here’s how Knots’ AI for Zendesk tools can help you:
Automate routine work: Tagging tickets and manually filling out ticket fields? Eliminate manual tasks like ticket categorization and data entry, saving your team hours of work every day.
Increase efficiency and cut costs: By automating the vast majority of tasks, your service team can not only keep up with your growth and scale more easily. You can also reduce costs significantly.
Deliver exceptional customer experiences: Enable faster, more accurate responses that feel personal and resonate with your customers. And free up your agents to focus on the tickets that AI can’t solve (yet)!
Knots’ AI Apps for Zendesk
| How you benefit | How the AI app does it | |
|---|---|---|
Eliminate manual ticket sorting and prioritization |
| Classify tickets scans, understands and automatically categorizes/tags incoming tickets before anyone sees them. This ensures that tickets are routed to the right team quickly and accurately. |
Automate data input: No more copy & paste |
| AI Autofill ticket fields scans tickets, extracts all of the details you specify and automatically fills in the ticket fields, speeding up the workflow tremendously. |
Quickly identify the urgent cases and improve prioritization by understanding sentiment. |
| Sentiment Analysis scans tickets to understand the sentiment of customer messages to assess urgency and guide response prioritization. |
Speed up ticket understanding for complex cases |
| AI Ticket Summary summarizes even the most complex ticket threads into clear, concise overviews, helping agents quickly understand the issue and resolve it effectively. |
Deliver perfect, brand-aligned responses with a single click |
| GPT Editor lets you set up and easily reuse prompts to craft accurate, personalized replies in the perfect tone, ensuring consistency across all customer communications. |
Your Zendesk copilot: GPT helps agents whenever needed, from research to replies |
| GPT Sidebar offers live AI suggestions and context to agents during interactions, improving speed and accuracy in customer support. |
Did you know?
Positive experiences with AI support alone can increase customer satisfaction by up to 20%. Source
Companies that deliver superior customer experience grow revenue 4-8% faster than their markets. Source
80% of companies are either using or planning to adopt AI-powered tools for customer service by 2025. Source
But what about...: What we get asked about AI in Zendesk
“How reliable are Zendesk’s AI tools? Do they make things up and hallucinate?”
Our tried and tested Zendesk AI apps mostly work directly with the ticket content and the information you provide. As a result, they are very precise and accurate. These AI tools that use LLM (large language models) tend to hallucinate when asked in a way that they can’t provide real answers – but in Zendesk, the answers are all there, so they reliably stick to the facts.
“Are your AI solutions for Zendesk secure and compliant?”
Yes. For one thing, you can use any AI instance – ours, which is included, as well as any you choose. Also, not only are all Knots apps fully GDPR and HIPAA compliant, but we don’t store any of your data on our servers.
“Can AI really deliver interactions that feel personal?”
Personalized interactions using AI depend on your instructions – so yes! Once you put the effort into creating thoughtful prompts for the AI tool, any responses it generates will have a personal touch, the tone of voice will be consistent with your brand, and your customers will get all the answers they need in a nice way. As a result, using an “AI agent” in Zendesk often results in an even more personal outcome than getting answers from an overworked customer team member struggling with too many repetitive tasks.
Dive deeper into more Zendesk AI topics!
Find out how Knots AI apps reduce costs and make money immediately after implementation.
Automation & AI make an ideal pair: Eliminate manual workflows, get information instantly that used to take hours and increase your efficiency.
Tailored responses to improve customer satisfaction – is it possible with AI? We answer this question in depth and talk about the pros and cons.
Explore our Zendesk AI features
In summary, integrating AI into your Zendesk customer service operations can and will significantly improve your team’s efficiency, accuracy, and personalization. Want to get started now? At Knots, we offer a suite of AI-powered applications designed to automate your workflows, save you money, and make your customers happier.
Discover the synergy effects of Knots' apps
Not only AI apps will bring out the real value in Zendesk! Here are just a few examples of the synergies you can expect you when you combine our AI tools for Zendesk with other Knots apps.
Automatically extract all the information from PDFs, scans, images, even handwritten documents – then let the artificial intelligence do the work.
You classified and prioritized the ticket with AI, now let your best agent/team handle it.
Connect Zendesk to your backend and perfectly integrate all data before the LLMs get to work. No more manual lookups!
Why wait? Transform your Zendesk experience today
Ready to take the plunge? Start exploring our suite of Zendesk AI tools today and see the difference they can make for your team and your customers. Let’s build a better, smarter, and more efficient Zendesk experience.
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