Export Zendesk Tickets (with Comments & Attachments) to PDF

Looking to export Zendesk tickets – including comments, attachments, and custom fields – to share, archive, or free up storage space?

Knots Export Tickets is your secure and flexible solution to export Zendesk tickets as human-readable PDFs. Set up automated workflows, archive to your preferred cloud destination, and optionally delete tickets after export.

Why Zendesk ticket export matters

Zendesk doesn’t offer flexible export options – especially on lower-tier plans.
You might need exports for:

Compliance or audit readiness
Long-term data storage
Internal reporting or collaboration
Reducing Zendesk storage costs

But native options are limited to CSV/JSON, don’t include attachments or private notes, and lack automation.

Knots Export Tickets fills those gaps:
Export complete tickets as PDFs, automate everything, and archive data where you need it – no upgrade required.

Export exactly what you need

Choose which Zendesk data to include in each export:

Public and private comments
Side conversations with attachments
Tags, ticket fields, requester and user fields
Linked attachments and inline images

All content is bundled into clean, human-readable PDFs.

Bulk delete after export

You can optionally delete tickets and their attachments from Zendesk right after export. Perfect for staying organized and managing your storage!

Export, archive, automate

Your Zendesk tickets are exported as structured PDFs and delivered wherever you need them:

FTP or SFTP for secure on-prem storage
Cloud services like Google Drive, Dropbox, or Amazon S3
Any external system supported by Knots integrations

Once configured, exports run automatically in the background — triggered by live events or scheduled batch rules.
Define your export logic once. Knots takes care of the rest.

Tailored storage. Automated delivery. Less clutter in Zendesk.

Choose how to export Zendesk tickets + data:

1. Event-based export

Set up a Zendesk trigger (e.g. when a ticket is tagged, assigned, escalated, or archived) — and export matching tickets automatically. Use any condition available in Zendesk to define your logic.

Examples: Export tickets when tagged as archive, when priority is set to “low” or export tickets when they are marked as solved

Once triggered, the ticket is processed and saved as a PDF.

2. Batch export via search

Use Zendesk’s built-in search syntax to find and export a group of tickets manually or on a schedule.

Examples: Export all tickets solved between June 1–15, archive all tickets from the Sales group or export all tickets containing a specific tag.

Refine your queries to target exactly what you need. Exports are saved with the structured file names you choose and in your preferred folder structure.

Prefer a video walkthrough?

If you'd rather see the app in action, we've created two short video guides that walk you through the export setup:

Both videos are rather technical walkthroughs focused on configuration, making them ideal for support admins or anyone preparing the implementation.

Automate your Zendesk ticket export!

Optimize storage space and costs by exporting unnecessary Zendesk data.
Archive tickets to FTP, SFTP, or the cloud of your choice.
Choose to bulk delete the exported and archived tickets.

Why export Zendesk tickets?

Zendesk doesn’t make it easy to access or archive ticket history.
With Knots, you can export and store tickets your way—across all plan levels.

Problems with native Zendesk exports:

Limited to Enterprise/Professional plans
Only CSV or JSON – no formatting, no comments
No automation, no attachment support
No cleanup features

Knots Export Tickets removes these limits. Export complete records, automate workflows, and stay in control of your data.

Explore other great Zendesk apps as well

Enhance your Zendesk workflow even further: Combine Export Zendesk Tickets as PDF with the OCR Reader for seamless image-to-text conversion, and use AI Ticket Autofill to speed up response times.

Ready to simplify Zendesk ticket and data export?

Export Zendesk tickets quickly and efficiently. Try it for free and streamline your data management today!

What we get asked about Zendesk Export Tickets

Can I export Zendesk tickets with comments and attachments?

Yes. You can include both public and private comments, images, and all attachments.

How can I set up the export in Zendesk - and can I export historical Zendesk ticket data as well?

Set up automated ticket exports by either configuring event-based triggers within the app: Specify conditions such as “export all resolved tickets” or “export tickets older than two years,”. Or use the Zendesk search bor a batch export of historical data.

Does this work on my Zendesk plan?

Yes. The app works on all Zendesk plans, including Suite Team. You don’t need Enterprise to export tickets.

Can I automate exports?

Absolutely. Set up exports based on events (like “ticket closed”) or run batch exports based on search filters.

Can I delete tickets after exporting them?

Yes. Use the built-in bulk delete option to automatically remove tickets (and attachments) once archived.

Where do the exported PDFs go?

You can send them to FTP, SFTP, or any cloud storage like Google Drive, Dropbox or AWS S3.

Can I export all tickets from Zendesk?

Sure you can - just keep the tickets you are currently working on and keep your Zendesk storage neat and tidy!

Can I customize what data is included when I export tickets from Zendesk?

Yes! Choose the exact data to include, such as attachments, comments (public and private), side conversations, tags, and more.

What about CSV exports?

Knots focuses on PDF for readable ticket records. For CSV or raw data, see Zendesk’s native export guide: https://support.zendesk.com/hc/en-us/articles/4408886165402-Exporting-ticket-user-or-organization-data-from-your-account