Redact Ticket Attachments
The Zendesk redaction app that removes sensitive attachments from tickets – secure, automated, and compliant.
Redact Attachments: Automate manual tasks and stay compliant
The Zendesk Redaction App for ticket attachments – your go-to solution for removing sensitive data effortlessly. Automate ticket redaction in Zendesk to ensure compliance, protect personal information, and reduce storage costs with just a few clicks.
Why should you redact attachments?
Tired of manually redacting attachments in Zendesk? Automate ticket redaction with our app and stay compliant effortlessly—no more manual errors, just peace of mind.
- Automate Redaction: Remove sensitive data from Zendesk attachments automatically and meet compliance requirements with ease.
- Reduce storage costs: Zendesk storage costs can add up quickly. Free up Zendesk storage by removing unnecessary attachments while keeping essential ticket data.
- Enhance security: Protect personal information and sensitive data without lifting a finger.
Key Features and Functions
Our Zendesk Redaction App is designed to streamline ticket redaction and enhance data security—fully automated and hassle-free. Here’s what you can expect:
- Easy setup: Get started in minutes with a simple template—no complex configurations or lengthy installations required.
- Automation integration: Control the redaction process through Zendesk automations and tags. Set custom triggers and let the app handle the rest.
- Comprehensive Coverage: Automatically remove all attachments from ticket comments, replacing them with a secure redacted.txt file to ensure sensitive data is gone for good.
Stop wasting time on manual redaction and paying for unnecessary storage!
Automate ticket redaction in Zendesk with Redact Attachments and keep your support process efficient, secure, and compliant.
Questions
What is Redact in Zendesk?
Redaction in Zendesk involves removing sensitive information from ticket attachments to ensure compliance and security. Our app automates this process, making it quick and easy.
How does the Redact Attachments App work?
Our app uses triggers to automatically redact all attachments in ticket comments. It replaces these attachments with a redacted.txt file, ensuring that no sensitive information is left behind.
Can I remove sensitive data from ticket text as well?
No, the Redact Attachments App specifically targets attachments. For redacting information from ticket text, please use our Redact Tickets App.
Is the app legally compliant?
Absolutely. The Redact Attachments App helps you stay compliant by automating the removal of protected and classified data. Rest easy knowing your data is handled according to the latest regulations.
How do I completely remove sensitive data from Zendesk?
By using our app to automate attachment redaction and our Redact Tickets App for text, you can ensure that all personal identifiers and sensitive information are properly removed from your Zendesk environment.
Ready to automate Zendesk ticket redaction?
Stop sensitive data from slipping through the cracks. Automate redaction in Zendesk with Redact Attachments and ensure a secure, compliant, and efficient support workflow.
Want to see it in action? Let’s talk!