knots.io

GPT Editor for Zendesk

Transform Zendesk with effortless AI-generated responses

Improve your Zendesk support team's efficiency with AI assistance

Enhance your Zendesk experience with our GPT-powered editor. This tool integrates AI capabilities into your Zendesk workflow, helping your support agents handle tickets more efficiently.

Save and reuse your instructions with just a click. Whether you’re looking to adjust the tone, translate a response, rephrase, or expand your content, the GPT Editor simplifies the process. Just save your personalized GPT instructions and apply them quickly by clicking the most valuable button in the Zendesk editor: the GPT Editor icon!

Built on the GPT options Azure Services provide, our solution offers unparalleled customization, security, and efficiency, all while ensuring full GDPR compliance.

Custom Prompts Setup: Image depicting the process of setting up and customizing AI prompts within the GPT Editor for personalized responses.
One-Click AI Response: Example of a Zendesk agent using the GPT Editor to generate an AI-driven response with a single click.

Why choose GPT Editor for Zendesk?

  • Customized AI interaction
    • Save and reuse specific AI instructions tailored to your brand’s voice.
    • Create consistent, on-brand, and flawless customer interactions.
  • Smooth Zendesk integration

    • Directly integrated into Zendesk’s editor—no switching platforms.
    • Access saved instructions with a single click.
  •  Flexible AI infrastructure
    • Connect your own MS Azure OpenAI instance (e.g., ChatGPT).
    • Leverage your infrastructure while using GPT Editor’s seamless interface.
  • GDPR-compliant AI solution

    • No data is stored externally or used for training purposes.
    • Fully GDPR-compliant with EU-based data processing.

What can you do with GPT Editor?

  • Save custom AI instructions: Tailor responses, adjust tone, translate, or rephrase content.

 

  • One-click responses: AI-powered answers with a single click.

 

  • Streamlined workflows: Assign prompts to specific scenarios for faster ticket handling.

 

  • Connect your instance: Use your MS Azure OpenAI or preferred LLM model.

 

  • Seamless integration: Access AI tools directly in Zendesk’s editor.
The advantages of the AI Chat GPT editor as copilot for Zendesk

Ready to improve response with just one click?

Start using the GPT Editor for Zendesk today – discover how AI transforms your customer support operations. Increase customer satisfaction, and ensure data privacy with Knots’ cutting-edge AI solution.

FAQs

The GPT Editor integrates seamlessly with the Zendesk Editor. It adds an icon in the editor from which you can easily access your saved AI instructions/prompts.

Yes, you can connect your MS Azure OpenAI instance (ChatGPT for instance), giving you more control and flexibility over how the AI interacts with your support tickets as well as how your and your customers data is handled.

Absolutely. GPT Editor is fully GDPR compliant, with all data processed within the EU's closed models. No data is stored or used for training purposes, ensuring your information remains private and secure.

Absolutely. Create and save custom instructions for different scenarios to tailor the AI’s responses to your specific needs. The GPT Editor also works well with other Knots solutions that enrich ticket data.

Yes, we offer a 14-day free trial so you can explore all the capabilities of GPT Editor for Zendesk before making a commitment.

Currently, GPT Editor does not include a knowledge base or Retrieval-Augmented Generation (RAG) solution. Depending on the model you use, token and output limitations may apply.

In addition to the GPT Editor app for using advanced AI to work directly with agent responses, Knots has also developed the GPT Sidebar App: The AI Copilot for Zendesk supports your agents with the AI instance of your choice always available right in the sidebar to deliver faster and better answers, even remembering and summarizing the entire course so far.

Ready to go to next level of customer support?

Start using the GPT Editor today to see results immediately!