GPT Editor for Zendesk
Transform Zendesk with Effortless AI-Generated Responses
Your Zendesk co-pilot that always strikes the right note
Introducing the GPT Editor for Zendesk — your ultimate AI copilot for crafting AI-driven responses directly within Zendesk.
Save and reuse your instructions with just a click. Whether you’re looking to adjust the tone, translate a response, rephrase, or expand your content, the GPT Editor simplifies the process. Just save your personalized GPT instructions and apply them quickly by clicking the most valuable button in the Zendesk editor: the GPT Editor icon!
Built on the Azure Services’ GPT model, our solution offers unparalleled customization, security, and efficiency, all while ensuring full GDPR compliance.
Why choose GPT Editor for Zendesk?
Customized AI interaction: Create and save specific AI instructions that align with your brand’s voice. Ensure every customer interaction is flawless, consistent and on-brand.
Boost agent efficiency: Automate repetitive tasks and response generation, freeing up your team to focus on more complex issues. This leads to faster response times and higher customer satisfaction.
Smooth Zendesk integration: Your new Zendesk Copilot integrates directly into the Zendesk interface, so you can use AI without leaving the platform and access your saved instructions with a single click.
GDPR-compliant AI solution: We prioritize your data security. The GPT Editor is fully GDPR-compliant, processing all data within the EU. Your data is never used for training purposes or stored externally.
Custom AI instructions: Design and save prompts to address specific customer support scenarios. Design and store specific instructions for different customer support scenarios. Whether it’s tailoring the answer to your brand’s tone of voice or translating it, you can customize the AI completely to your needs!
One-click AI responses: Generate accurate, AI-powered responses with just a click. Speed up your support process and maintain a high level of consistency.
Connect your own instance: For even more control, you have the option to connect your own MS Azure OpenAI instance. This flexibility allows you to leverage your existing infrastructure while still benefiting from our seamless Zendesk integration.
Streamlined workflows: Assign instructions for different scenarios to enhance your team’s efficiency. Manage tickets and customer interactions more effectively with AI support.
Ready to take your support to the next level?
Start using the GPT Editor for Zendesk today – discover how AI transforms your customer support operations. Revolutionize your workflow, increase customer satisfaction, and ensure data privacy with Knots’ cutting-edge AI solution.
FAQs
The GPT Editor integrates seamlessly with the Zendesk Editor. It adds an icon in the editor from which you can easily access your saved AI instructions/prompts.
Yes, you can connect your MS Azure OpenAI instance, giving you more control and flexibility over how the AI interacts with your support tickets.
Absolutely. GPT Editor is fully GDPR compliant, with all data processed within the EU's closed models. No data is stored or used for training purposes, ensuring your information remains private and secure.
Absolutely. Create and save custom instructions for different scenarios to tailor the AI’s responses to your specific needs. The GPT Editor also works well with other Knots solutions that enrich ticket data.
Yes, we offer a 14-day free trial so you can explore all the capabilities of GPT Editor for Zendesk before making a commitment.
Currently, GPT Editor does not include a knowledge base or Retrieval-Augmented Generation (RAG) solution. Depending on the model you use, token and output limitations may apply.
Ready to go to next level of Customer Support?
Start using the GPT Editor today to see results immediately!