Always strike the right tone with customized one-click prompts
Zendesk Apps: Streamline Your Workflow
Boost Zendesk with high-performance apps
Why choose Knots Zendesk Apps?
Explore our ever-growing library of Zendesk apps designed to improve your workflow and enhance your customer support. Improve your processes by leaps and bounds: Faster, smoother, using artificial intelligence for the repetitive tasks, reducing both costs and error rates. The result: Happier customers, happier agents, lower costs and lightning fast response and handling times!
Automate everything
Increase productivity
Reduce costs
Integrate seamlessly
Change Requester
Instantly detect and update requester information in tickets
Redact Tickets
Automatically redact private/sensitive information from tickets
Merge Tickets
Merge related tickets such as duplicates to increase efficiency
PDF/Image to Text
Turn images like scans, PDFs, JPEG, FAX + CSV into text with OCR
Create Summary
Leverage AI to summarize ticket content into concise summaries
Assign to Agents
Improve workload by intelligently assigning tickets to agents
Analyze Sentiment
Identify the emotions to deliver a better customer experience
Classify intention
Accurately classify tickets by intent or sentiment with AI
Ticket Parser
Scan tickets for important information, autofill + update fields, merge tickets, change requester, …
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Have an idea of how Knots can benefit your business? Book a demo and we will be happy to prove you right.
Supercharge Zendesk with Knots
In today’s fast-paced customer experience ecosystem, handling customer inquiries and support tickets manually can escalate operational costs, increase error rates, and overload your support agents, leaving unresolved tickets piling up.
Trusted by industry leaders and with 30 million processed tickets under our belt, we provide a cost-effective system that works seamlessly and can be implemented quickly. With Knots, you get a single automation solution for Zendesk, deliverable via no-code apps or customized code – perfect for any setup.
Traditional cloud-based platforms provide limited automation, which might not meet your evolving needs for efficiency and accuracy. That’s where Knots steps in. Our no-code, ready-to-deploy solutions are tailored to deliver the most sought-after automation features, seamlessly enhancing your Zendesk operations without the need for complex coding. Streamline your workflow and empower your team with powerful tools designed to optimize customer service delivery.
How to Install and Use Knots Zendesk Apps
Step 1: Download Zendesk Apps from the Zendesk Marketplace
To get started with our Zendesk Marketplace apps, head to the Zendesk App Marketplace. Search for the term “Knots” to find our wide range of high-performance Zendesk automation apps. Each app is designed to streamline your workflow and enhance customer service efficiency.
Step 2: Installing Zendesk Applications
Once you’ve selected the best Zendesk apps for your needs, click on the app listing and follow the prompts to install it directly from the Zendesk App Store. The installation process is straightforward, ensuring seamless integration with your existing Zendesk setup. Our custom apps for Zendesk are built for quick deployment, so you can start seeing immediate benefits.
Step 3: Start Your 14-Day Free Trial
After installation you can take advantage of a 14-day free trial to explore all the features and benefits our apps have to offer. This trial period allows you to fully experience how Knots Zendesk applications can automate repetitive tasks, reduce costs, and improve response times.
For detailed pricing information and to explore more about our offerings, please visit our pricing page.
Discover Powerful App Synergies to Supercharge your Workflow
Ready to take your Zendesk game to the next level? Check out some powerhouse combos of Knots apps that work harmoniously to amplify your support efficiency and customer satisfaction. Here’s how you can leverage our powerful app synergies:
Language Detection + AI Ticket Classification
Automatically identify the ticket’s language and classify its intent or sentiment, streamlining multilingual support and ensuring accurate routing to the right agents.
AI Ticket Summary + AI Ticket Autofill
Summarize tickets and autofill crucial information extracted from the content, expediting ticket resolution and reducing manual data entry for smoother workflows.
Round Robin Assignment + Change Ticket Requester
Distribute tickets evenly and automatically, update ticket requester info, ensuring fair workload distribution and maintaining accurate ticket data.
Telephony Integration + Interactive Messaging Templates + My AskAI
Integrate phone support, leverage rich messaging templates, and deploy an AI chatbot for a seamless, multi-channel support experience that's both interactive and efficient.
Shopify Event Sync + API Data Sync + Bazaarvoice
Sync Shopify data, integrate with other systems, and respond to customer reviews, creating a cohesive view of customer interactions for enhanced pre- and post-sale support.
OCR for PDF and Scanned Documents + Ticket Parser Extract Patterns + AI Ticket Redaction
Extract text from PDFs, parse ticket data, and redact sensitive info, automating data extraction and ensuring compliance with privacy regulations.
AI Ticket Redaction + PDF Ticket Export and Archive + AI Ticket Classification
Redact sensitive data, export and archive tickets, and classify them by intent or sentiment, maintaining secure, well-organized records that are easy to retrieve and analyze.
Replift Resolve AI + Round Robin Assignment + AI Ticket Summary
Use AI to resolve tickets, distribute them smartly, and summarize them efficiently, maximizing resolution speed and accuracy while balancing team workload.
Shopware 5 Event Sync + API Data Sync + AI Ticket Autofill
Sync Shopware 5 data, integrate with other systems, and autofill ticket fields, ensuring tickets are rich with context for top-notch support.
With these synergistic combos, you can transform your Zendesk into a powerhouse of efficiency, accuracy, and customer satisfaction. However, there are many more combinations possible. All of our apps are designed to work seamlessly together. This ensures that all users can find the perfect setup for their unique needs.
FAQ: Custom Apps for Zendesk
What is a Zendesk app?
Apps of the marketplace of Zendesk are an extension designed to enhance the functionality of the AI-powered customer service software Zendesk. These apps introduce additional features, such as chat integration, notifications and automated surveys, to improve customer satisfaction and streamline workflows through seamless Zendesk app integration.
What is Zendesk used for?
Zendesk is utilized for managing customer service interactions across multiple channels, including e-mail, chat, phone and social media. It enables businesses to provide efficient support, generate detailed reports and foster collaboration among support teams to ensure high levels of customer satisfaction.
How to access Zendesk apps?
You can access Zendesk apps by visiting the Zendesk App Marketplace. Browse through the available apps, select the ones you need, and follow the straightforward installation instructions. Pro tip: Search for “Knots” in the Zendesk App Marketplace to discover our wide range of custom apps for Zendesk.
Is Zendesk a CRM or ERP?
Zendesk is a customer relationship management (CRM) platform focused on customer support and engagement. It provides tools like a chat app, ticketing system and collaborative features. It is not an enterprise resource planning (ERP) system, which manages broader business processes beyond customer interactions.