Issue tickets for abandoned carts, recover sales and re-engage customers
Explore our ever-growing library of Zendesk apps designed to improve your workflow and enhance your customer support. Improve your processes by leaps and bounds: Faster, smoother, using artificial intelligence for the repetitive tasks, reducing both costs and error rates. The result: Happier customers, happier agents, lower costs and lightning fast response and handling times!
Issue tickets for abandoned carts, recover sales and re-engage customers
The AI Copilot at your side(bar) for automating customer support tasks and generating replies.
Instantly detect and update requester information in tickets
Automatically redact private/sensitive information from tickets
Turn images like scans, PDFs, JPEG, FAX + CSV into text with OCR
Leverage AI to summarize ticket content into concise summaries
Improve workload by intelligently assigning tickets to agents
Identify the emotions to deliver a better customer experience
Accurately classify tickets by intent or sentiment with AI
Scan tickets for important information, autofill + update fields, merge tickets, change requester, …
But you may have an idea of how Knots can benefit your business? Book a demo and we will be happy to prove you right.
Are you looking for the best Zendesk apps to enhance your customer support workflow? Look no further than Knots – your trusted partner in Zendesk app integration and automation.
Unlock the full potential of your Zendesk experience by combining these powerful apps, designed to work seamlessly together to improve efficiency and reduce workload. Let us show you that the more zendesk apps you have, the better your workday will be:
Benefit: The AI Assistant allows agents to quickly generate AI-driven responses while simultaneously analyzing the sentiment of customer tickets. This insight helps the Ticket Autofill app extract and fill in the most relevant information, resulting in faster ticket resolution times and highly personalized customer interactions.
Benefit: Combine the free Merge Tickets app, which automatically consolidates duplicate tickets to clean up your backlog, with the Export & Archive app. After merging and resolving tickets, use the export feature to easily archive and store them for compliance, reporting, or analysis. This combination reduces clutter and ensures that data is well-organized for future reference.
Benefit: Use the AI Editor to automatically generate responses or edit ticket replies with one click, while API Integration pulls in data from external systems to populate tickets with critical details. For Shopify users, syncing order and customer data into Zendesk ensures that your customer support is well-informed and able to respond efficiently.
Benefit: Automatically parse complex tickets for key information using Ticket Parser. The AI Assistant can help agents draft AI-powered responses based on the parsed content, while Telephony Integration ensures agents can manage voice and written interactions from one interface, creating a unified and efficient support experience.
Benefit: Ensure data privacy by using the Redaction Tool to remove sensitive information from tickets. The OCR Scanner extracts text from scanned documents and adds it to Zendesk tickets, which can then be securely exported and archived. This combination is ideal for industries that handle sensitive customer data and require efficient document management.
Ready to transform your Zendesk into a powerhouse of efficiency and customer satisfaction? Explore our range of Zendesk apps today and take your customer support to the next level.
Apps of the marketplace of Zendesk are an extension designed to enhance the functionality of the AI-powered customer service software Zendesk. These apps introduce additional features, such as chat integration, notifications and automated surveys, to improve customer satisfaction and streamline workflows through seamless Zendesk app integration.
Zendesk is utilized for managing customer service interactions across multiple channels, including e-mail, chat, phone and social media. It enables businesses to provide efficient support, generate detailed reports and foster collaboration among support teams to ensure high levels of customer satisfaction.
You can access Zendesk apps by visiting the Zendesk App Marketplace. Browse through the available apps, select the ones you need, and follow the straightforward installation instructions. Pro tip: Search for “Knots” in the Zendesk App Marketplace to discover our wide range of custom apps for Zendesk.
Zendesk is a customer relationship management (CRM) platform focused on customer support and engagement. It provides tools like a chat app, ticketing system and collaborative features. It is not an enterprise resource planning (ERP) system, which manages broader business processes beyond customer interactions.