Streamline your Workflow with Zendesk Apps

Solve Specific Tasks and Enhance Ticket Processing in Zendesk with Knots no-code automation solutions. Save operational and development costs.
zendesk apps

Our apps will help you automate your processes

Knots Zendesk Apps
Handling a lot of customer inquiries and support tickets by hand can lead to high costs, a high error rate, overworked agents, and a backlog. Cloud-based software offers limited automation out-of-the-box.
We developed ready-to-use solutions that don’t require coding. They’re designed to cover the most commonly requested automation functionalities.

Explore Common Cases available for Zendesk

We’ve created multiple apps that will give your team a boost. Learn about some of our most requested use cases that are driven by Knots in existing Zendesk projects.​

Search for patterns and recognize any text string in Zendesk tickets and store the information in custom fields. Add tags for further automation.

Ideas on what could be extracted:

  • Lookup all kind of numbers/IDs (Customer IDs, Order IDs, Article Numbers, serial numbers)
  • Look for travel dates and prioritize tickets for trips happening soon
  • Search for address and billing information and update the user data
  • Identify from which marketplace the user purchased an item and automatically route the ticket
  • Simply set a tag if specific information is available in the ticket and prioritize it


This is a ready-to-use app available on the Zendesk Marketplace. Find details about this use case here

Via artificial intelligence and natural language processing, scan the ticket content and identify context and classify the ticket automatically. 

  • Topic and reason for contact (billing, return, complaint, wrong item, positive feedback, troubleshooting, and others)
  • Identify the ticket language (instead of user language)


Our NLP classification uses train models based on your current ticket data within Zendesk. 

Auto-answers can be achieved by combine multiple Knots together. 


  • A client wants to know where the parcel is
    • NLP classification with a minimum-accuracy set (threshold)
    • Ticket is classified as “Track and trace”
    • Parsing order-ID if found in ticket
    • Use orderID to check shipment status and tracking (data dip) against shop-solution or ERP system
    • Auto-answer client with parcel status
  • Client wants to receive a invoice copy
    • Invoice is looked up (data dip) in ERP and sent as attachment to client via Zendesk automatically
  • Client wants to cancel order
    • Order identification
    • Stop/Pause order directly in ERP/Shop so no parcel will be sent out
    • Automatically inform customer that the cancellation was successful

Our OCR App extracts content from PDF files and images. Even handwritten documents are automatically stored within the Zendesk ticket.


  • Extracted data is stored as internal comment in Zendesk
  • Search for data contained in attachments through your Zendesk search
  • Use content to fire following automations (i.e. auto-classification, extract Order numbers etc.)
  • Route based on content in attachments
  • Created tickets which contain attached images/photos that contain serial numbers or similar can be auto-processed further


Get data from any third party system and store infos in the ticket:
  • customer data from CRM, ERP, Shop… (i.e. based on email-adresses)
  • Product details based on serial numbers from your PIM system
  • HR data from your HR-solution
  • any custom backend with APIs (REST, SOAP, Graph) available
Why should I enrich ticket data?
  • Gain context about your current client situation
  • prioritize VIP-clients (revenue = high)
  • Route to specific teams based on product groups
  • Reduce your Ticket Backlog by Merging Duplicate Requests on Zendesk
  • Have transparent view on a single ticket
  • Automerge ticket based on External IDs (sometimes other ticketing solutions might communicate with your support team. Get rid of multiple tickets by automerging)
  • Look for email patterns in the ticket content and update the ticket requester automatically with the correct end-user. This is often the case when the ticket is normally created by a third-party such as a partner, a form-mailer, a machine (e.g. a scanner)

  • You can also find name, address or any information and update your ticket fields or contact in Zendesk
  • Export old tickets with their information and attachments and store it as PDF in an archive system (FTP, SFTP, etc.)

  • Close and delete ticket from Zendesk


The current telephone systems integration has no Zendesk Marketplace Integration, or the existing app doesn’t meet your expectations? Now you have the choice to develop an integration based on Zendesk-APIs or save effort and use our Telephony Middleware.



  • Middleware service which receives the phone call event (via REST or URL with parameters)
  • Zendesk App which communicates with the middleware service (i.e. pop-up on new call events)


Supported phone systems

  • Any phone system

Are you ready to automate Zendesk to make your life easier? Get a 14-day free trial and one of our specialists will reach out to you. 

Zendesk Apps in the marketplace

Ticket Parser

Our Ticket Parser for Zendesk will scan your new ticket. It’ll extract relevant information and upload it into pre-determined custom fields. You’ll have all of your information in one place that’s taken directly from your customer’s ticket.

One of the best things about our Ticket Parser is that it reduces the chance of missing or incorrect information. Ticket Parser automates manual entry in Zendesk, allowing you to focus on working with your customers. It only takes a few minutes to get the Ticket Parser set up and it’ll significantly decrease your daily workload.

zendesk ticket parser app

Ticket Parser

Search for string and extracts information from the Zendesk ticket and update it to custom fields.

api data sync zendesk app

API Data Sync

Retrieve backend data to automate ticket flow. Integrate with Shopify, SAP, and SalesForce.

API Data Sync

Our API Data Sync solution works with any public API. You can easily integrate between Zendesk and different systems.

Grab your customer data from your ERP and CRM software to enrich your Zendesk tickets. All of the information is stored in the cloud. It’ll automatically sync on the backend, ensuring your support team is all seeing the same information.

OCR Reader for Scanned PDF

You can convert images and PDFs into text in a few moments with our Zendesk app. Automate the data extraction process with our OCR app. Our solution can read both handwritten and typed notes.

Eliminate the time it takes to decipher and manually enter information from external documents within our app. You also don’t have to download email attachments to see their content. Simply connect to our OCR app and it’ll handle it for you.

ocr scanner zendesk app

PDF OCR Reader

Convert PDF and image files into text in Zendesk and make text searchable.

How Knots Works

Once set up, Knots can perform automated tasks in a matter of seconds. What used to take you a good portion of your day will now be handled automatically by our software.

Trigger Event

An incoming message will trigger Knots to begin. This can include an email, phone call, or scanning of a document.

Ticket Creation and Analysis

Knots will get triggered when a ticket is created. The system will review the message and determine what action needs to be performed. This can include parsing, routing, or OCR.

Ticket Information Collected

Knots enriches ticket information by using ready-made integrations with all main ERP/CRM systems. It'll combine that information with the current details that are already entered into third-party systems and APIs.

Automated Process

The newly collected information from Knots will generate an automated reply or route the ticket to the appropriate location. All of these actions will take place without you needing to lift a finger.

NLP Ticket Classifier

Set the ticket sentiment analysis via sophisticated AI

Your Use Case

We have over 50 modules. But, if you need something customized we will build it.

Universal Phone Integration

Integrate any telephony system via webhook

Knots Studio

Knots Studio is an integrated development environment that's hosted directly in Zendesk. Easily solve problems with your cloud tools, and don't worry about deployment and hosting.

Learn more about our process

We’ve created multiple apps that will give your team a boost. Check out some of our most popular software options.

Step One: Register for an Account

You can try Knots for free for 14-days by signing up for a free trial. We offer flexible pricing models once your free trial is over. This includes a flat rate monthly subscription fee or a usage-based pricing model.

Step Two: Get Started

Our team is available to guide you through the process of implementing Knots into your current system.

Step Three: Improve Your Systems

Automate your tasks, increase your capabilities, and boost your profits with the help of Knots.

Why Choose Knots?

Knots understands how much time you devote during the day to entering customer information. We also get that human error can happen, resulting in duplicate or missing information. Knots are designed to simplify your solutions. Reduce the likelihood of mistakes and get your Zendesk tickets moving through your organization faster with our help.

Register for a Free 14-Day Trial Today

The team at Knots looks forward to assisting you with streamlining your processes and improving your productivity. Focus on improving your customer relations and growing your company. Let Knots handle your busy work. Sign up for a free 14-day trial of Knots to see for yourself how our Zendesk apps can make your life easier.

Knots is The Booster That Gives Your Team Superpowers

Try out our solution with a 14-day-free trial.
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