Knots.io

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Streamline your Zendesk workflow

Revolutionize your customer service!
Solve specific tasks and enhance ticket processing in Zendesk with our automation.

Explore our apps

We developed ready-to-use solutions that do not require coding and are designed to cover the most common requested automation functionalities.

With Knots, companies can integrate and synchronize data between systems, creating one simple and highly efficient process to cut off manual tasks.

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Ticket Parser

Search for string and extracts information from the Zendesk ticket and update it to custom fields.

OCR Reader for Scanned PDF

Convert PDF and image files into text in Zendesk and make text searchable.

GetFrom

Retrieve backend data to automate ticket flow. Integrate with Shopify, SAP, and SalesForce.

NLP Ticket Classifier

Set the ticket sentiment analysis via sophisticated AI

Universal Phone Integration

Integrate any telephony system via webhook

Your Use Case

We have over 50 modules. But, if you need something customized we will build it.

How does it work?

Incoming Message (Trigger Event)

Message received with pdf attachment via Mail, Letter (Scan), or Phone.

ticket creation

Ticket Creation

A new ticket is created in Zendesk, triggering Knots.

ticket analyzed

Ticket Analyzed: OCR/Parsing/Routing

Knots automatically scans for relevant information.

automated process

Automated Process

With the automated power of Knots, the newly collected information is used to generate an automatic reply or be routed to the appropriate location.

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combine information

Combine information from different systems

Knots adds information from 3rd party systems/APIs to collect all relevant data in one place.

ticket information extracted

Ticket Information Collected

Knots enriches the ticket information using ready-made integrations with all main ERP/CRM-systems.

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Knots is the booster that gives your agents superpowers

Try out our solution with a 14-day-free trial. No credit card required.

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Looking for something else?

Do you want to optimize your Customer Experience and empower your Customer Support but are not sure what you need?

Contact our team and book a quick call. We want to hear your use case and provide you with the best solution.