knots.io

Zendesk Apps: Streamline Your Workflow

Boost Zendesk with high-performance apps

Why choose Knots Zendesk Apps?​

Explore our ever-growing library of Zendesk apps designed to improve your workflow and enhance your customer support. Improve your processes by leaps and bounds: Faster, smoother, using artificial intelligence for the repetitive tasks, reducing both costs and error rates. The result: Happier customers, happier agents, lower costs and lightning fast response and handling times!

Automate everything
Increase productivity
Reduce costs
Integrate seamlessly
shopify abandoned cart email | Zendesk Apps by Knots

Shopify Abandoned Cart

Issue tickets for abandoned carts, recover sales and re-engage customers

gpt sidebar app

GPT Sidebar App

The AI Copilot at your side(bar) for automating customer support tasks and generating replies.

GPT editor visualized by an AI enter key on a keyboard.

GPT Editor

Always strike the right tone with customized one-click prompts

Change Requester

Instantly detect and update requester information in tickets

Export Tickets

Export tickets, attachments and more to PDF for archiving

Redact Tickets

Automatically redact private/sensitive information from tickets

Redact Attachments

Reduce storage costs and protect private information

search and merge related zendesk tickets

Merge Tickets

Merge related tickets such as duplicates to increase efficiency

PDF/Image to Text

Turn images like scans, PDFs, JPEG, FAX + CSV into text with OCR

change requester

Create Summary

Leverage AI to summarize ticket content into concise summaries

API

Enrich tickets, auto-fill fields, update your backend

round robin ticket assignment

Assign to Agents

Improve workload by intelligently assigning tickets to agents

Detect Language

Identify and tag the ticket language before opening

Analyze Sentiment

Identify the emotions to deliver a better customer experience

ticket classification

Classify intention

Accurately classify tickets by intent or sentiment with AI

Autofill Zendesk Tickets with AI

Autofill Fields

Find and extract ticket information to populate fields

Shopify Event Sync

Automatically sync your Shopify events with Zendesk

Telephony

Seamlessly integrate your phone system

Shopware5

Integrate data from Shopware 5 and enhance your tickets

parse and extract zendesk data from tickets automatically

Ticket Parser

Scan tickets for important information, autofill + update fields, merge tickets, change requester, …

Not what you were looking for?

But you may have an idea of how Knots can benefit your business? Book a demo and we will be happy to prove you right.

Supercharge Your Zendesk Experience with Knots Apps

Are you looking for the best Zendesk apps to enhance your customer support workflow? Look no further than Knots – your trusted partner in Zendesk app integration and automation.

Why Choose Knots Zendesk Apps?

  • Trusted by Industry Leaders: With over 30 million processed tickets, Knots is the go-to solution for businesses seeking to optimize their Zendesk experience.
  • Seamless Integration: Our Zendesk apps integrate effortlessly with your existing setup, providing immediate benefits without complex coding.
  • Customizable Solutions: Whether you prefer no-code apps or customized solutions, Knots offers flexibility to meet your unique needs.
  • Cost-Effective: Streamline your workflow and reduce operational costs with our powerful automation tools.

Top Zendesk Apps by Knots

  1. Zendesk Ticket Export – Tidy up and save on storage costs! Export tickets, comments, and attachments as PDFs for easy access and GDPR-compliant sharing. Quickly retrieve archived info without granting full access. Plus, bulk-delete exported tickets to keep your Zendesk clean and efficient!
  2. AI Ticket Autofill – Say goodbye to tedious data entry! This clever app automatically fills in ticket fields, reducing errors and saving you precious time. Users love how it streamlines their workflow and boosts efficiency.
  3. Merge Tickets App – Keep your support queue tidy and manageable with this FREE and handy app. It automatically merges duplicate or related tickets, helping you stay organized and tackle that backlog like a pro.
  4. Sentiment Analysis – Get a pulse on your customers’ emotions in real-time! This insightful app analyzes the tone of tickets, helping your team prioritize and respond to issues with just the right touch.
  5. GPT Editor – Welcome to the future of customer support! This AI-powered tool generates responses right within Zendesk, allowing for quicker, more consistent, and personalized interactions. It’s like having a super-smart assistant at your fingertips!
  6. Shopify Sync – Calling all e-commerce heroes! This integration brings Shopify data into Zendesk, giving your support team real-time access to order and customer information. It’s like x-ray vision for your customer service! OR, while talking Shopify, maybe all you need is …
  7. Shopify Abandoned Cart Email: Turn abandoned carts into revenue with our Shopify integration for Zendesk. This powerful app automates Shopify abandoned cart emails and creates support tickets, helping you recover lost sales and provide exceptional customer service.
  8. Round Robin Ticket Assignment – Fairness is the name of the game with this nifty tool. It distributes tickets evenly among your agents, ensuring everyone gets their fair share of the workload. No more “Why do I always get the tough ones?”
  9. Telephony Integration – Bring all your communication channels together with this must-have app for phone support teams. It’s like conducting a symphony of customer interactions, all from within Zendesk!
  10. OCR for Zendesk – Turn those pesky scanned documents into searchable text like magic! This app makes handling tickets with attachments a breeze, saving your team time and frustration.

How to Get Started with Knots Zendesk Apps

1. Find Zendesk Apps in the Zendesk Marketplace

To get started with our Zendesk Marketplace apps, head to the Zendesk App Marketplace.

2. Install Zendesk applications

Search for the term “Knots” to find our wide range of high-performance Zendesk automation apps. Each app is designed to streamline your workflow and enhance customer service efficiency.

3. Installing Zendesk Applications

Once you’ve selected the best Zendesk apps for your needs, click on the app listing and follow the prompts to install it directly from the Zendesk App Store. The installation process is straightforward, ensuring seamless integration with your existing Zendesk setup. Our custom apps for Zendesk are built for quick deployment, so you can start seeing immediate benefits.

4. Start Your 14-Day Free Trial

After installation you can take advantage of a 14-day free trial to explore all the features and benefits our apps have to offer. This trial period allows you to fully experience how Knots Zendesk applications can automate repetitive tasks, reduce costs, and improve response times.For detailed pricing information and to explore more about our offerings, please visit our pricing page.

Discover Powerful Zendesk App Synergies to Supercharge Your Workflow

Unlock the full potential of your Zendesk experience by combining these powerful apps, designed to work seamlessly together to improve efficiency and reduce workload. Let us show you that the more zendesk apps you have, the better your workday will be:

1. AI Copilot + Sentiment Analysis + Ticket Autofill

Benefit: The AI Assistant allows agents to quickly generate AI-driven responses while simultaneously analyzing the sentiment of customer tickets. This insight helps the Ticket Autofill app extract and fill in the most relevant information, resulting in faster ticket resolution times and highly personalized customer interactions.

2. Merge Tickets + Export & Archive

Benefit: Combine the free Merge Tickets app, which automatically consolidates duplicate tickets to clean up your backlog, with the Export & Archive app. After merging and resolving tickets, use the export feature to easily archive and store them for compliance, reporting, or analysis. This combination reduces clutter and ensures that data is well-organized for future reference.

3. AI Editor + API Integration + Shopify Sync

Benefit: Use the AI Editor to automatically generate responses or edit ticket replies with one click, while API Integration pulls in data from external systems to populate tickets with critical details. For Shopify users, syncing order and customer data into Zendesk ensures that your customer support is well-informed and able to respond efficiently.

4. Ticket Parser + AI Copilot + Telephony Integration

Benefit: Automatically parse complex tickets for key information using Ticket Parser. The AI Assistant can help agents draft AI-powered responses based on the parsed content, while Telephony Integration ensures agents can manage voice and written interactions from one interface, creating a unified and efficient support experience.

5. Redaction Tool + OCR Scanner + Export & Archive

Benefit: Ensure data privacy by using the Redaction Tool to remove sensitive information from tickets. The OCR Scanner extracts text from scanned documents and adds it to Zendesk tickets, which can then be securely exported and archived. This combination is ideal for industries that handle sensitive customer data and require efficient document management.

Why Knots Stands Out in Zendesk App Integration

  • No-code, ready-to-deploy solutions
  • Tailored to deliver the most sought-after automation features
  • Seamless enhancement of your Zendesk operations
  • Continuous innovation to meet evolving customer support needs

Ready to transform your Zendesk into a powerhouse of efficiency and customer satisfaction? Explore our range of Zendesk apps today and take your customer support to the next level.

FAQ: Custom Apps for Zendesk

What is a Zendesk app?

Apps of the marketplace of Zendesk are an extension designed to enhance the functionality of the AI-powered customer service software Zendesk. These apps introduce additional features, such as chat integration, notifications and automated surveys, to improve customer satisfaction and streamline workflows through seamless Zendesk app integration.

What is Zendesk used for?

Zendesk is utilized for managing customer service interactions across multiple channels, including e-mail, chat, phone and social media. It enables businesses to provide efficient support, generate detailed reports and foster collaboration among support teams to ensure high levels of customer satisfaction.

How to access Zendesk apps?

You can access Zendesk apps by visiting the Zendesk App Marketplace. Browse through the available apps, select the ones you need, and follow the straightforward installation instructions. Pro tip: Search for “Knots” in the Zendesk App Marketplace to discover our wide range of custom apps for Zendesk.

Is Zendesk a CRM or ERP?

Zendesk is a customer relationship management (CRM) platform focused on customer support and engagement. It provides tools like a chat app, ticketing system and collaborative features. It is not an enterprise resource planning (ERP) system, which manages broader business processes beyond customer interactions.