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Search for string and extracts information from the Zendesk ticket and update it to custom fields.
Message received with pdf attachment via Mail, Letter (Scan), or Phone.
A new ticket is created in Zendesk, triggering Knots.
Knots automatically scans for relevant information.
With the automated power of Knots, the newly collected information is used to generate an automatic reply or be routed to the appropriate location.
Knots adds information from 3rd party systems/APIs to collect all relevant data in one place.
Knots enriches the ticket information using ready-made integrations with all main ERP/CRM-systems.
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