Process attachments
Turn PDFs, scans, images, DOCX files, Excel sheets, and CSV attachments into structured data. Extract information automatically instead of downloading files and copying data by hand.
Choose from 25+ Zendesk apps that automate ticket workflows, process and sync data, handle attachments, and bring AI into your support operations.
Use each app on its own or combine multiple apps to build powerful end-to-end workflows – all directly in Zendesk.
Native Zendesk integration
AI and data handling in one toolbox
Combine apps into complete workflows
Trusted by healthcare and finance teams
Not every workflow can be handled with Zendesk’s native features or an off-the-shelf app. Tell us what you want to automate, integrate, or process. We’ll combine our modular Zendesk apps and automation tools into a solution that fits your workflow.
Knots offers Zendesk apps for automating ticket workflows, processing attachments, managing data, connecting systems, and adding AI to customer support. Use an individual app for a specific task or combine apps and templates in Knots Flow to automate complete workflows.
Turn PDFs, scans, images, DOCX files, Excel sheets, and CSV attachments into structured data. Extract information automatically instead of downloading files and copying data by hand.
Summarize conversations, classify requests, detect language and sentiment, extract information, autofill ticket fields, and automate repetitive responses.
Assign tickets, merge duplicates, update requesters, route requests, and resolve simple replies before they create unnecessary work in the queue.
Exchange data between Zendesk and APIs, e-commerce platforms, CRM systems, Slack, telephony tools, and internal applications.
Redact sensitive content, remove attachments, export complete tickets, and automate retention workflows to keep Zendesk data organized.
Check incoming information, standardize values, populate ticket fields, and prepare data for reliable automations, integrations, reporting, and AI.
Start with the task that creates the most manual work for your team.
Extract text and data from PDFs, scans, images, and ticket attachments so the content can be searched, processed, and used in automations.
Identify relevant information in incoming requests and automatically populate the Zendesk ticket, user, and organization fields you choose.
Enrich tickets with information from other systems and send updated Zendesk data back to your CRM, ERP, database, or internal tools.
Explore complete solutions for advanced automation, complex data workflows, and industry-specific requirements.
Extract and structure information from documents, attachments, and messages.
Check incoming information before it enters your systems and workflows.
Use AI to classify, summarize, enrich, and process customer requests.
See how Knots automates workflows across different industries.
Knots apps are purpose-built for Zendesk workflows. Depending on the use case, they work in the agent interface or run automatically in the background. Agents stay in Zendesk while Knots processes attachments, updates fields, routes tickets, or exchanges data with other systems.
Individual apps solve specific problems. Knots Flow connects those functions with AI, business rules, Zendesk actions, and other systems. Start with a ready-to-use template, adapt it to your process, or build a complete workflow from scratch.
Knots Zendesk apps extend Zendesk with automation, AI, data processing, integrations, ticket management, attachment handling, and privacy features.
An app handles a defined task. A template provides a ready-to-use workflow for a common use case. Knots Flow is the platform that runs and connects the individual steps.
Yes. Depending on the task, an app can appear in the agent interface or process work automatically in the background.
Yes. You can adapt the connections, rules, conditions, AI instructions, Zendesk actions, and outputs to match your workflow.
Yes. Knots can extract and structure information from PDFs, scans, images, DOCX documents, Excel spreadsheets, and CSV files attached to Zendesk tickets.
Yes. For example, OCR can extract information, AI Autofill can add it to ticket fields, validation can check it, and API Data Sync can send the result to another system.
Redact Tickets, Redact Attachments, Remove Attachments, and Export Tickets help teams remove sensitive content, reduce stored data, and automate retention and archiving workflows.
Start with an existing template or build a custom workflow in Knots Flow. Knots can combine AI, rules, Zendesk actions, document processing, and integrations around your use case.