We automate Zendesk

With Knots’ no-code apps, you can automate Zendesk with just a click. Say goodbye to tedious manual tasks and let your agents focus on high-value cases that truly need a human touch. The result:

Industry leaders trust our Zendesk solutions

Why Knots

Today’s customer support landscape demands

speed
efficiency
personalized interactions

Keeping your customers happy is critical and can make or break your business.

At Knots, we give you everything you need to deliver the best customer experience possible by transforming your Zendesk workflow management and automating repetitive tasks that otherwise tie up your agents and slow down your Zendesk workflows.

Try it 14 days risk-free

Experience all Knots apps free for two weeks. See firsthand how being on the fast track with Zendesk transforms your customer service before making a commitment.

Get a free automation audit

Unlock your Zendesk's full potential with our complimentary audit. We'll review your workflows, identify improvement opportunities, and provide a clear roadmap for optimization.

Secure by design, we do not store your data

We host our own LLM models in defined regions ensuring top security and compliance. No data is stored or used for training, guaranteeing AI solutions with full data protection.

Set up apps in minutes

Looking for no-code solutions? Our easy-to-implement apps get you started quickly. Plus, take advantage of our free implementation support to ensure smooth deployment.

Solve tickets 3x faster

Our Zendesk workflow automations handle tedious tasks before agents even open tickets, freeing your team to focus on meaningful customer interactions that truly matter.

Reduce costs by 65%

Boost efficiency and maximize resources by automating Zendesk workflows. Drive productivity to new heights while significantly lowering operational expenses.

reduced time-on-task

50 %

automated tickets

5 M+

saved in labor costs

$ 20 M+

How it works

Knots apps are designed to automate key steps of your Zendesk workflow. The best part? The more apps you activate, the more tasks start to run themselves, leading to even faster ticket resolution and significantly boosting overall efficiency.

Automate the early stages of ticket handling by identifying key details the moment a ticket is received.

From auto-filling fields and detecting customer intent to analyzing sentiment and recognizing languages, our apps ensure that every ticket is perfectly categorized and prioritized.

You can even automate the extraction of information from attached files, leaving no room for manual error.

Knots automations also kick in to streamline the resolution process in your Zendesk Workflow.

Whether it’s automatically assigning tickets to the right agents, merging duplicates, or redacting sensitive information, repetitive tasks are now handled instantly.

With additional tools like AI-generated responses and automated ticket exports and archiving, you’ll have everything you need to deliver faster, more accurate resolutions, clear your backlog, and keep your customers happy.

Keep your Zendesk workflows connected to the rest of your business tools with seamless integrations.

From syncing with e-commerce platforms to telephony and other key software, Knots ensures that your data is always up-to-date across all systems.

Our integrations reduce manual data entry, improve collaboration, and ensure that every customer interaction is tracked and managed efficiently across platforms.

See the impact

Discover how our customers transform customer support with Knots workflow automation for Zendesk:

Liberty Debt Relief, specializing in debt management, has transformed its operations by using Knots to automate Zendesk and other workflows. Automation now manages 25% of daily emails and 75% of billing, reducing errors and cutting training time. Previously, every 500 clients required an extra agent; now, they manage 650 per rep, enabling Liberty to scale efficiently and enhance client satisfaction