Automate Zendesk Workflows and Streamline Processes

Your automation partner
in Customer Service for Workflow automation for Logistics for AI Orchestration for eCommerce

We combine expert guidance with a platform built for AI orchestration, turning complexity into action – for instant results.

Reduce time on tasks

30 %

tickets/month automated

3 M

hours per month saved

30000

$/month saved

4.2 M

Tailored Business Automation

Your business is unique. Our knots automation experts deep-dive into your business needs to deliver tailored automations on the Knots Platform that drive real results.

Fast ROI in 3 Steps

STEP 1

Understand

Process Mining & Expert-Led AI Strategy

Clarify in your business vision
Analyze your existing workflows and tools
Identify bottlenecks and inefficiencies
Assess your AI readiness
Co-create a clear roadmap with immediate action points

STEP 2

Action

Done in 1 week - instead of months

Close gaps by leveraging unstructured data
Focus on high ROI use cases first
Implement secure AI orchestration
Deliver instant automation
Continuous support for optimization

STEP 3

Result

Fast ROI
End-to-End automation
Competitive Advantage
Clarity on AI-Strategy
Full Control & Compliance

Our Automation Experts

AI is moving fast – your business shouldn’t fall behind.

Our automation experts navigate through the complexity and deliver smart, impactful solutions.

AI orchestration platform

From AI Overwhelm to Automation-Driven Profit

AI orchestration coordinates your support workflows end to end. Knots automates repetitive customer service tasks in a single click, removing manual work and freeing agents to focus on cases that require human judgment. With Knots Flow intelligently triggering, routing, and optimizing workflows, Knots is your one-stop shop for automation.

Hear From Our Clients

Liberty Debt Relief

See how Liberty Debt Relief streamlined operations with Knots, automating Zendesk and other workflows. Now, 25% of daily emails and 75% of billing run automatically, reducing errors and training time. Instead of adding an agent per 500 clients, each rep now handles 650, boosting efficiency and client satisfaction

E-Mails automation

20 %

Billing automation

50 %

Leitz

Every manual step introduces risk. With automation, our team can focus on high-value work instead of copy-pasting. Even a single typo in contact info could mean a filmmaker loses a day of production. Knots Studio helps us avoid that – and makes our processes smarter and faster.

waiting time for updates

0 s

input errors eliminated

90 %

thyssenkrupp

With Knots, we’ve eliminated repetitive tasks like routing and typing SAP reference numbers – things that used to slow us down across thousands of tickets. Now, complex emails are routed instantly, agents can respond faster, and everything is logged in the right place automatically.

Before / After Knots

Before

Extracting Salesforce data required custom Python scripts that broke weekly.

Time: 2 Weeks

Result

Automated extraction loads data to the warehouse on a set schedule.

Time: 5 Minutes

Before

Monthly reporting was a "fire-drill" aggregating scattered CSV files.

Update: Monthly

Result

Live dashboards provide real-time insights for immediate decisions.

Update: Real-time

Before

Accounting manually typed invoice details from PDFs into the ERP.

Errors: 15%

Result

AI extracts fields automatically and pushes them to ERP.

Errors: < 1%

Before

Customer support took 48h to answer basic status questions.

Wait: 48 Hours

Result

AI Agents resolve 60% of tickets instantly 24/7.

Wait: Instant

Knots Takes Zendesk Automation To A New Level

Knots is a trusted Zendesk Premier Partner, helping teams unlock the full power of their customer support stack. With deep product expertise and a proven track record, Knots guides companies in building smarter, faster and more efficient support operations. From seamless implementation to advanced automation and optimization, Knots ensures your Zendesk setup performs at its highest potential.

What´s inside Knots

Knots Flow

Knots Studio

Knots Apps

Workflow AI

Connect AI nodes with ease

Drag, drop, and connect. Build visual chains of logic that integrate AI directly into your daily workflow without writing a single line of code.

Code Editor

Superpower with Scripts

Need more control? Open Knots Studio to write custom JavaScript or Python directly into the node editor for limitless automation potential.

Pre-built Tools

Ready-to-use Apps

Skip the setup. Access a library of pre-built automations that work instantly out of the box.

Explore all apps

Explore our apps

Assign to Agents

Merge Tickets

Classify Tickets

Detect Language

Redact Tickets

API Data Sync

Redact Attachments

Analyze Sentiment

Export Tickets

Autofill Tickets

Testimonials

We’ve automated 25% of our emails, 65-75% of our billing tasks and scaled operations without increasing training time. It’s allowed us to focus on growing and retaining clients.

Nancy,
Liberty Debt Relief

Stephan
Costumer Leader, thyssenkrupp Rasselstein

Lena
Director of Sales Operations, Leitz

How it works

Leverage unstructured data

Your team’s time is too valuable to waste on manual data entry.

Knots extracts and structures key information from messy sources — PDFs, scans, emails, and attachments. Whether it’s invoice data in a DOCX, a table in an Excel file, or embedded content in scanned PDFs, our tools get it ready for automation instantly.

End-to-End Workflow automation

Knots orchestrates your workflows end to end, ensuring every request, action, and decision flows exactly where it needs to. AI-driven automation dynamically organizes tasks, synchronizes information between systems and solves cases without manual intervention. The result: less operational friction for your agents – and faster, more consistent resolutions for your customers.

AI that supports

Leverage to make your Zendesk smarter. Automatically detect customer intent, categorize requests, and suggest the best responses so your agents can act faster and more accurately. With AI handling routine analysis, your team can focus on solving the issues that truly matter.

Your automation partner
in Customer Service for Workflow automation for Logistics for AI Orchestration for eCommerce

Tailored Business Automation