Experience Seamless Workflow Automation with Knots

Your Ultimate Zendesk Companion. 

Transform Zendesk in under 10 minutes

Automate Zendesk with confidence. Knots provides a single automation solution for Zendesk that’s deliverable via no-code apps or customized code. Start streamlining time for your agents and delighting your customers today.

knots zendesk apps

Zendesk Apps

Our Zendesk apps are a set of automated tools developed from Zendesk’s most common use cases. Our Zendesk apps help companies to boost their workflow, provide excellence to customers and solve specific problems.

knots zendesk middleware

Zendesk Middleware

Our Zendesk middleware is an event driven software application that solves feature gaps in Zendesk’s standard cloud instance. The code is fully customisable and our support team is on hand to help when needed.

Explore our Zendesk Apps

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API Data Sync

Fetch data from backend systems and store it in Zendesk’s custom fields.

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OCR Scanner

Instantly transform data from images and pdfs into text, in unopened tickets.

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Shopify Event Sync

Sync data from Shopify and interact with it within Zendesk tickets.

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Ticket Parser

Autofill ticket fields with important data and automate actions on unopened tickets.

Explore our Zendesk Middleware

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Ticket Classification

Easily classify, tag, and assign customer inquiries and route tickets automatically.

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Sentiment Analysis

Automatically extract customer sentiment from tickets and prioritize them.

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Export & Archive

Effortlessly archive and export Zendesk tickets, attachments, fields & comments.

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Bespoke Development

Custom integrations with CRM, ERP, Shop and backend systems.

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Change Requester

Update the requester field through an easy and automated process.

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Merge Tickets

Automatically identify, merge and closing duplicate tickets.

automate zendesk auto-answer

Automate tickets using integrated data from back-end together with NLP.

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Dynamic Triggers

Route and prioritize tickets based on specialized data i.e. range or groups.

What our Customers Say

Try our ROI Calculator


Processed Tickets

Give Your Customer Support Wings

Knots offers a cost-effective system that works perfectly and can be put in place quickly. Combine advanced middleware data processing modules like parsing, OCR, and NLP for an incredibly efficient new way of working.

Increase your Capabilities

Knots is your processing on steroids. Our easy-to-use product provides you with the solutions you need to have your systems quickly working together in harmony.

Cut Costs

By connecting your systems you reduce your overall manual work, therefore saving the two things we all need more of: time and money.

No Development

Don’t worry, our team has already taken care of the hard stuff. With Knots you receive ready-to-go solutions that are ready when you are.

Try without Risks

What’s better than getting to try before you buy? Get a taste of what Knots can do for you with a 14 day free trial.

Improve your Communication

Imagine having all the answers on the spot. With Knots you receive the relevant information you need for every interaction, where you need it, when you need it.

Business Process Automation

Automating was never so simple. Extract information and streamline your processes for an experience that’ll make you say “Wow, that was easy.”

We are here to help!

If you need help with configuring Knots apps or middleware for your use case, or if you have questions about the multiple possibilities it offers to automate your Zendesk instance, contact our team and one of our experts will be happy to help you.

Knots is The Booster That Gives Your Team Superpowers

Try out our solution with a 14-day-free trial.
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