Driving Value: Creating ROI with Generative AI
Turning AI potential into proven profits with Knots’ GenAI apps
While many companies are still trying to figure out how to make AI profitable, at Knots we continue to deliver measurable business benefits. Our Generative AI (GenAI) solutions are delivering real results for companies worldwide, transforming customer service operations into profit-generating assets.
Our AI-powered tools are proven across industries:
- Automated over 30 million tickets
- Saved more than $43.2 million in labor costs
- Reduced time on task for customer service teams by 72%
With Knots AI-driven applications for Zendesk, organizations can achieve these results while remaining fully GDPR and HIPAA compliant.
Why Generative AI can be your best ROI driver
Traditional customer service tools just aren’t enough anymore. Generative AI (GenAI) solutions are the way to deliver exceptional service, handle everyday tasks much more efficiently, and enable you to scale your business sustainably. They represent a fundamental shift in how companies deliver support, analyze customer needs, and drive revenue growth. If you do it right.
What is GenAI?
Generative AI (GenAI) is a form of advanced machine learning that generates human-like content, insights, and predictions by analyzing data patterns. Unlike traditional AI, GenAI dynamically learns and adapts, providing businesses with smarter automation, deeper insights, and better customer experiences.
The ROI Impact:
Immediate returns: Easily transform manual processes into automated workflows.
Strategic growth: Leverage AI-driven insights to make smarter business decisions.
Customer Excellence: Deliver personalized experiences at scale.
Did you know?
According to industry leaders, companies implementing Generative AI in customer service see 4-8% faster growth than the market average. Source
Best-in-class companies achieve a 13% return on investment (ROI) from AI projects, more than double the average ROI of 5.9%. Source
80% of companies are either using or planning to adopt AI-powered tools for customer service by 2025. Source
Proven ROI in Customer Service with Knots’ GenAI Solutions
Long-term revenue growth
As AI integrates into your workflow, it unlocks strategic advantages. Make smarter decisions faster and gain the competitive edge that fuels sustainable growth.
- Personalized interactions boost customer satisfaction by 20% (Source).
- Analyze to improve: Enable data-driven decision-making.
- Increase first contact resolution.
- Scale operations without a proportional increase in costs.
Immediate efficiency gains
Reduce the workload on support teams and transform your support operations with AI automation that delivers instant ROI. Tasks that once took hours—such as responding to common inquiries— are now handled in moments, directly reducing operational costs.
- Automate up to 80% of customer interactions.
- Reduce manual data entry by 65%.
- Save hours per day with AI-powered ticket management.
- Eliminate repetitive tasks while increasing accuracy.
Knots’ generative AI use cases for customer service
| How you benefit | How the AI app does it | |
|---|---|---|
Automate repetitive tasks: Tagging |
| Classify tickets automatically categorizes tickets for faster routing and resolution. |
Automate repetitive tasks: Filling ticket fields |
| AI Autofill ticket fields scans tickets, extracts all of the details you specify and automatically fills in the ticket fields, speeding up the workflow tremendously. |
Analyze sentiment and prioritize responses |
| Sentiment Analysis assesses customer emotions and helps prioritize urgent requests for better support outcomes. |
Streamline complex data |
| AI Ticket Summary simplifies ticket threads by providing summarizes, enabling agents to understand and resolve issues faster. |
Improve customer interactions |
| GPT Editor and GPT Sidebar support agents with easy-to-use prompts and reasearch tools, providing accurate answers while maintaining brand consistency and tone. |
Knots ROI Calculator
Curious about how Knots can transform your ROI with AI? Use our ROI Calculator to get an estimate:
- Cost savings through automation
- Workflow efficiencies
- Revenue growth through smarter customer interactions
Leading the way in Generative AI ROI for the customer service industry
As early adopters of LLM-based GenAI solutions, Knots doesn’t just promise results—we deliver them.
Proven solutions: Over 30 million tickets already processed, saving millions in costs.
Strategic value: Beyond automation, Knots enables smarter decisions and innovation.
End-to-end security: Not only are our solutions fully GDPR and HIPAA compliant, but we use the AI instance of your choice. Plus, we never store your data, ever.
When it comes to ROI with AI, Knots sets the standard, helping companies turn customer service into a competitive advantage.
Expert Insights: Maximizing ROI with GenAI
“Some companies dive into AI projects without fully clarifying their needs or understanding the technology’s capabilities, which can limit their potential ROI. For AI to make a meaningful impact, businesses need a clear view of their own processes to identify areas where LLMs or GenAI can address inefficiencies effectively.”
David Grimm, CTO @ Knots
Dive deeper into more Zendesk AI topics!
Find out what AI really can achieve for your Zendesk Setup! ROI is only a part of it, also boost your customer satisfaction and speed up your overall process.
Automation & AI make an ideal pair: Eliminate manual workflows, get information instantly that used to take hours and increase your efficiency.
Tailored responses to improve customer satisfaction – is it possible with AI? We answer this question in depth and talk about the pros and cons.
Discover the synergy effects of Knots' apps
Not only AI apps will bring out the real value in Zendesk! Here are just a few examples of the synergies you can expect you when you combine our AI tools for Zendesk with other Knots apps.
Automatically extract all the information from PDFs, scans, images, even handwritten documents – then let the artificial intelligence do the work.
You classified and prioritized the ticket with AI, now let your best agent/team handle it.
Connect Zendesk to your backend and perfectly integrate all data before the LLMs get to work. No more manual lookups!
Ready to generate real ROI?
Join the leading companies that are already transforming their customer service operations with Generative AI. Our team is ready to show you how AI can deliver measurable results for your business.
Dive into Knots' GenAI tools to automate complex processes and generate meaningful returns.
Talk with our experts to find the best GenAI strategies tailored to your industry.
Explore in-depth resources, real-world applications, and insights on maximizing ROI with GenAI.
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