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Introducing Flow: How complex work does itself

Flow connects your tools and workflows so processes keep running automatically. You decide the rules. AI does the work.

WHAT IS FLOW?

Flow is an AI-powered system for running real business processes

Fragmented inputs, edge cases, and variability are normal in real, day-to-day work. Flow is built for that reality.

Flow can chain multiple AI steps together and apply rules at each step for control. AI interprets messy information and uncertainty. Rules enforce correctness and consistency. Together, they run processes from intake to resolution, anywhere teams are involved.

TRY IT YOURSELF

Find out how Flow can work for you

Get outcomes. Not Projects.

Automation shouldn’t feel like a project

Most automations are built around fixed steps. Flow is built for real-world complexity while following rules you define.

Traditional Step-Based Automations

Assume clean inputs and predictable paths
Break when inputs, fields, or edge cases don’t match expectations
Require ongoing fixes and cleanups
Fail when something unexpected happens

Real-world work with Flow

Uses AI to handle messy inputs and exceptions without breaking
Reaches the right outcome even when situations don’t line up
Runs without constant maintenance
Completes work instead of failing silently

Capabilities for reliable automation

How Flow does work end-to-end

Flow uses AI and rules to understand requests, pull out what matters, and carry work across systems through to completion.

Understand the work

Flow uses AI to understand what a request is about and what happens next.

Collect the information

Flow reads emails, forms, and attachments and extracts details needed to move forward.

Make the decision

Flow applies your rules to decide where work goes and what gets updated.

Complete the work

Flow carries the request across support tools, messaging, commerce, and internal systems.

Repeat the process

Flow runs work the same way every time, even as inputs change.

Example Outcomes

What Flow handles for you

Common business processes that won’t remain ongoing work.

Inbox triage and sorting

Emails, tickets, and messages no longer need to be read, sorted, or forwarded just to get work started. Requests arrive in the right place with the right context, and run end-to-end if possible, all without a team member clearing the queue.

Information handling & data entry

Flow pulls together information from messages, attachments, forms, and files so required details are already filled in. Fields update automatically and data stays consistent, without manual copy-paste or cleanup.

Policy interpretation

People no longer have to interpret rules, remember edge cases, or decide what should happen next. Decisions follow your rules every time, without escalations or back-and-forth.

Multi-system updates

Information no longer needs to be copied from one tool into another just to keep things moving. Changes are applied without updating tickets, spreadsheets, or internal tools by hand.

Process consistency

As teams scale and workflows get more complex, someone has to keep the process consistent. That usually means special cases, temporary rules, or workarounds to keep things moving. Flow handles that automatically, so the same process runs without constant patching.

SECURE AND RELIABLE

Automation you can trust

Secure, compliant, and enterprise-readY. We work with sensitive data and complex systems every day. That’s why security and scalability are at the core of every Knots solution.

Where Flow fits

Designed for Customer Support teams in complex industries

Flow is commonly used in customer support functions where work spans multiple systems, teams, and high-impact decisions.

E-Commerce & D2C

Settle order issues, returns, and delivery exceptions by coordinating across support, billing, and logistics tools.

Fitness & Lifestyle

Handle membership changes, billing issues, cancellations/freezes, and device/app support without manual follow ups.

Financial Services

Pull key details from invoices and documents, update records, and handle chargebacks, disputes and account requests faster.

Insurance

Sort claim documents and extract key policy details so your teams aren’t constantly digging through files and PDFs.

Built for support operations

Adopt automation without extra effort

Flow is commonly used in customer support functions where work spans multiple systems, teams, and high-impact decisions.

Works with your existing tools

Connect Flow with existing operations tools like Zendesk, Jira, and more.

Adjust when needed

Change rules or logic without rebuilding workflows or intervening after every run.

No forced rebuilds

Start with specific workflows and expand as processes evolve, without having to redesign your entire organization or tech stack.

AI where it helpssss

Use AI to analyze communications, classify work, handle variations, and reduce manual effort while maintaining full oversight.

TRY IT YOURSELF

Find out what Flow can do for you

We’ll walk through real outcomes from your workflows, without turning setup into a project. No rebuilds. No broken workflows. Just outcomes you can trust.