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Autofill Ticket Fields in Zendesk

Simplify Zendesk data entry and ticket management

Automate Zendesk data entry - 14 days free

Automate your Zendesk workflow with two powerful options: AI Autofill and Ticket Parser

Opening, reading, copying, or even typing – Zendesk data entry as in filling out ticket fields takes up valuable time that your agents could be spending on more important tasks. We found two ways to improve this process by automation:

Automate Zendesk
  1. AI Ticket Autofill:
    Before a human even sees the ticket, our advanced artificial intelligence (using the AI instance of your choice) analyzes the data, finds what is needed, and automatically fills in the Zendesk ticket fields you specify. The result? A much faster, more efficient process with reduced response and handling time – leading to happier customers and significantly lower costs.
  2. Ticket Parser:
    You prefer a solution without Artificial Intelligence? The Ticket Parser allows you to automate ticket field filling! For this, you train an internal model, thus giving you complete control over the process. This option is perfect for businesses that want a tailored solution while keeping data entirely in-house.

No matter which option you choose, both tools are designed to make your Zendesk operations smoother and more efficient. Want to maximize efficiency with AI at the touch of a button? Choose AI Ticket Autofill. Want full customization without AI? Discover Ticket Parser!

Autofill Zendesk Tickets with AI

AI Ticket Autofill

Zendesk data entry becomes fully automated

  • Save time:
    AI Ticket Autofill automatically populates Zendesk ticket fields, reducing manual work and allowing your agents to resolve issues quickly and efficiently – no more copy and paste or tedious data entry.
  • Reduce errors:
    Manual entry is error-prone. AI Ticket Autofill ensures consistent, accurate data entry every time. Whether it’s user fields, organization fields, or specific ticket data, our Zendesk AI capabilities handle it all with precision.
  • Improve Efficiency:
    Automate routine tasks to boost productivity. AI Ticket Autofill handles repetitive work, letting agents focus on complex inquiries. It’s part of our advanced AI solutions for Zendesk that makes ticket management faster and more reliable.
  • Seamless integration:
    The app integrates directly with Zendesk and stores data GDPR-compliant within the EU. Plus, the ability to search by field value in Zendesk makes finding and managing tickets much easier.


    Note: If the data you want to use with AI Autofill is contained within an attachment, you will need to use the OCR for PDF and Scanned Documents app to extract the information first.

Try AI Autofill for Zendesk 14 days free!
autofill ticket fields in zendesk
autofill ticket fields in zendesk: how it works
autofill zendesk tickets how it works

How AI Ticket Autofill works

  1. Extract data:
    Our Zendesk AI app scans incoming tickets, identifying and extracting key information from the ticket content.

  2. Autofill fields:
    The extracted data is then automatically populated into the relevant ticket fields, ensuring that all necessary information is captured without manual entry. Whether it’s organization fields, user fields, or ticket-specific data, everything is filled accurately and promptly.

  3. Customize:
    AI Ticket Autofill is flexible. You can customize which fields are populated based on your business needs, making it a solution that adapts to your unique workflow.

Get started with AI Autofill for Zendesk

Join the growing number of businesses that are transforming their Zendesk workflows with AI Ticket Autofill. Save time, reduce errors, and improve efficiency – all while keeping control of your data. Experience the power of Zendesk’s AI and advanced AI features that take your ticket management to the next level.

Automate Zendesk data entry - try it 14 days free!
Autofill ticket fields without AI

Ticket Parser: Customizable and Secure

While AI Ticket Autofill provides a simple and streamlined approach to data entry, we understand that every business has unique needs. That’s why we offer Ticket Parser, a customizable model for especially sensitive data that you can train in-house. With Ticket Parser, you retain full control over your data and can tailor the AI/NLP model to your specific needs without sharing sensitive information with third parties. It’s the ultimate tool for leveraging Zendesk’s advanced AI capabilities while keeping your data secure.

By parsing the ticket content, e.g. autofill zendesk Ticket fields
autofilling the customer fields in zendesk

Why choose the Ticket Parser?

  • Control and security: Train the model internally, keeping your data private.
  • Tailored solutions: Tailor the model to your specific ticketing patterns and business needs.
  • Reduced Workload: Automatically populate ticket fields, freeing your agents to focus on customer satisfaction.
Try Ticket Parser 14 days free
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Trusted by Leading Companies

Don’t just take our word for it – see what our customers are saying about Knots’ Ticket Autofill options and how it’s improving their Zendesk workflows.

We use the parser app for our automation to write data from the mail text (mail address) into fields, so we can automatically send mails to customers. This saves us a lot of manual processing. Working with Knots was very helpful and fast. We might book the next app soon 🙂
Robin ZetzscheSatisfied Customer
An amazing tool saving agents time so they can focus on the most important aspects of their job. From an admin perspective it's easy to set up and super charges Zendesk as a platform. The team is great and I don't leave home without this app!
Brock MullinsSatisfied Customer
We massively reduced the additional workload of our agents and reduced the amount of manual tickets. The whole thing works perfectly and we are very satisfied with this solution. Also the support from knots.io is fast and perfect.
Michael FabianSatisfied Customer
The Knots parsing app has been very helpful for parsing data in Zendesk from automated alarm-generated work orders. The Knots support team has been very responsive in helping us figure out how to configure the triggers and providing the regular expressions for parsing, which we are not familiar with.
Jeff NetherySatisfied Customer
We have been able to greatly simplify the daily work of our agents in many areas and have also saved a lot of working time. The wide range of applications leads to more and more possible uses for us over time. We are very satisfied and can only recommend it.
Dennis HeinzmannSatisfied Customer

Join the Revolution

Try AI Ticket Autofill for free
Try Ticket Parser 14 days free

FAQs

Both apps integrate seamlessly with your existing Zendesk setup, requiring minimal configuration to get started.

Yes, both AI Ticket Autofill and the Ticket Parser allow you to customize which fields are automatically populated. Whether it's user fields, organization fields, or ticket-specific data, you have full control over how the AI or NLP model interacts with your Zendesk setup.

By automating ticket field entry, these apps save time, reduce errors, and allow your support team to focus on resolving customer issues more efficiently.

AI Ticket Autofill uses advanced AI inside Azure Services, including GPT and with the option to use your own Azure GPT or OpenAI instance, for automatic field filling, while Ticket
Parser allows you to train an intern model internally for a more customized solution without sharing your data.

Absolutely! Both apps offer a 14-day free trial, allowing you to test their features and benefits.

After the 14-day free trial, both apps offer competitive pricing plans. Please see our knots pricing page for detailed pricing information.

Start scanning your tickets automatically!

Two smart choices for businesses looking to streamline their Zendesk workflows.
Take the next step towards greater efficiency today!

Get AI Ticket Autofill
Get Ticket Parser