Knots Studio

We use the parser app for our automation to write data from the mail text (mail address) into fields, so we can automatically send mails to customers. This saves us a lot of manual processing. Working with Knots was very helpful and fast. We might book the next app soon 🙂

An amazing tool saving agents time so they can focus on the most important aspects of their job. From an admin perspective it's easy to set up and super charges Zendesk as a platform. The team is great and I don't leave home without this app!

We massively reduced the additional workload of our agents and reduced the amount of manual tickets. The whole thing works perfectly and we are very satisfied with this solution. Also the support from knots.io is fast and perfect.

The Knots parsing app has been very helpful for parsing data in Zendesk from automated alarm-generated work orders. The Knots support team has been very responsive in helping us figure out how to configure the triggers and providing the regular expressions for parsing, which we are not familiar with.

We have been able to greatly simplify the daily work of our agents in many areas and have also saved a lot of working time. The wide range of applications leads to more and more possible uses for us over time. We are very satisfied and can only recommend it.