Best Zendesk Apps 2025: Top-rated tools to automate and elevate support
Discover the top Zendesk apps to boost customer satisfaction, reduce agent workload, and automate complex workflows. From OCR and GPT to secure exports and integrations – these are the must-have apps for modern support teams.
- Automated >30 million tickets
- Up to 72% reduction in time spent on repetitive tasks
- Trusted Zendesk partner, GDPR + HIPAA compliant
Why do you need the best Zendesk apps?
Customer service teams often face challenges like repetitive tasks, scattered data, and high response times.
- According to a recent study by HubSpot, 93% of customers are likely to make repeat purchases with companies offering excellent customer service.
- Additionally, McKinsey highlights that automating customer service tasks can reduce resolution times by up to 30%, leading to improved customer retention and satisfaction.
- A Forbes report also emphasizes that companies leveraging automation in customer support see an average 15% cost reduction.
Knots’ Zendesk apps address these issues by:
Automating repetitive workflows.
Simplifying complex tasks.
Enhancing agent productivity.
Providing actionable insights.
Our tailored solutions go a step further, offering cutting-edge AI and automation features that help businesses stay ahead of the curve. Learn more about these innovative tools on our app overview page.
The best Zendesk apps by Knots in 2025
Here are the standout Knots apps to elevate your Zendesk experience:
How your business changes using the right tools
Listen to Nancy’s story and learn how she elevated her customer support team by relying on the best Zendesk solutions.
Real-world use case: Simplifying complex ticket workflows
Consider a financial services company handling hundreds of daily support tickets with numerous attachments, such as scanned documents, ID proofs, and contracts. Managing this volume manually is prone to errors and inefficiencies. Here’s how Knots apps transform their workflow:
2. Autofill Ticket Fields structures unstructured data from these attachments, automatically populating key fields like names, dates, and account numbers.
1. The OCR Scanner makes all attachments machine-readable by extracting text from images and PDFs.
4. API Data Sync transfers processed data to the company’s internal CRM and compliance systems for seamless record-keeping.
3. GPT Sidebar App helps agents craft accurate and professional responses with one click, ensuring quick resolutions.
6. Ticket Export ensures that resolved tickets are safely archived in external storage for audits and future reference.
5. Merge Tickets consolidates duplicate queries from the same customer, providing a single, comprehensive view of their issue.
This integrated approach turns a complex support operation into a streamlined process that delivers faster resolutions and better customer experiences. Learn more about how these apps can work for your business on our app overview page.
Getting Started with Knots’ Zendesk Apps
1. Evaluate your needs: Identify which areas of your customer service operations require optimization.
2. Explore Knots: Visit our app overview page to explore our full range of tools.
3. Schedule a Demo: Book a meeting with our experts to see how our apps can transform your workflows.
4. Implement and optimize: Integrate the apps into Zendesk and see their impact. Our support team is always available to assist.
How to choose the best Zendesk apps for your business
Selecting the best apps depends on your team’s specific needs. Here are some tips:
Identify Pain Points: Focus on the challenges your team faces, such as high ticket volumes or compliance requirements.
Consider Scalability: Ensure the apps can grow with your business.
Evaluate Usability: Choose tools that integrate seamlessly with your existing workflows.
Prioritize Impact: Invest in apps that deliver measurable results, like faster response times or reduced agent workload.
The impact on your customer service
With Knots apps:
✓ Your team handles more tickets in less time
✓ Agents focus on complex issues while automation handles the routine
✓ Data stays organized and compliant
✓ Customers get faster, more consistent support
Transform your support, using only the best Zendesk apps
Whether you’re handling complex financial documents or managing high-volume support queues, Knots apps help your team work smarter. Our solutions tackle the real challenges of modern support operations, ensuring consistent, efficient service delivery.
Ready to see how Knots apps can transform your support operations? Book a demo and let’s build a better support experience together.