Best Zendesk Apps in 2025: Elevate your customer service

Customer needs don’t always fit neatly into a queue. While Zendesk itself provides powerful support capabilities, the right apps can transform how you serve your customers. Knots apps connect your existing support infrastructure and automate workflows, helping you deliver better experiences from first contact to resolution.

Why do you need the best Zendesk apps?

Customer service teams often face challenges like repetitive tasks, scattered data, and high response times.

According to a recent study by HubSpot, 93% of customers are likely to make repeat purchases with companies offering excellent customer service.
Additionally, McKinsey highlights that automating customer service tasks can reduce resolution times by up to 30%, leading to improved customer retention and satisfaction.
A Forbes report also emphasizes that companies leveraging automation in customer support see an average 15% cost reduction.

Knots’ Zendesk apps address these issues by:

Automating repetitive workflows.
Simplifying complex tasks.
Enhancing agent productivity.
Providing actionable insights.

Our tailored solutions go a step further, offering cutting-edge AI and automation features that help businesses stay ahead of the curve. Learn more about these innovative tools on our app overview page.

Top Zendesk apps by Knots in 2025

Here are the standout Knots apps to elevate your Zendesk experience:

Greatest benefit		How it works
Extracts text from images, PDFs, scans, …		The OCR “image to text” app instantly extracts information from attachments that would otherwise have to be downloaded and manually searched.
Exports tickets, attachments, comments, … to PDF, saving storage space and keeping the information accessible in human-readable form		Export Zendesk Tickets gives you all the options: Choose what you want to export to the storage of your choice, and then choose to bulk delete the data in Zendesk.
Automate data input: No more copy & paste		AI Autofill ticket fields scans tickets, extracts the specified details, and automatically populates the ticket fields, significantly streamlining your workflow.
Your Zendesk copilot: GPT helps agents whenever needed, from research to replies		GPT Sidebar gives agents live AI suggestions and helpful context during conversations, making customer support faster and more accurate.
Synchronizes data between systems.		API Datay Sync ensures seamless data integration, enabling a unified view of the customer journey.
Eliminates confusion and unnecessary work by merging duplicate tickets		The free app Merge Tickets combines multiple tickets into one, ensuring streamlined issue resolution.
Removes sensitive information from tickets.		Redact Tickets automates the redaction of personal data, maintaining compliance and privacy.

How your business changes using the right tools

Listen to Nancy’s story and learn how she elevated her customer support team by relying on the best Zendesk solutions.

Real-world use case: Simplifying complex ticket workflows

Consider a financial services company handling hundreds of daily support tickets with numerous attachments, such as scanned documents, ID proofs, and contracts. Managing this volume manually is prone to errors and inefficiencies. Here’s how Knots apps transform their workflow:

2. Autofill Ticket Fields structures unstructured data from these attachments, automatically populating key fields like names, dates, and account numbers.

1. The OCR Scanner makes all attachments machine-readable by extracting text from images and PDFs.

4. API Data Sync transfers processed data to the company’s internal CRM and compliance systems for seamless record-keeping.

3. GPT Sidebar App helps agents craft accurate and professional responses with one click, ensuring quick resolutions.

6. Ticket Export ensures that resolved tickets are safely archived in external storage for audits and future reference.

5. Merge Tickets consolidates duplicate queries from the same customer, providing a single, comprehensive view of their issue.

This integrated approach turns a complex support operation into a streamlined process that delivers faster resolutions and better customer experiences. Learn more about how these apps can work for your business on our app overview page.

Getting Started with Knots’ Zendesk Apps

1. Evaluate your needs: Identify which areas of your customer service operations require optimization.

2. Explore Knots: Visit our app overview page to explore our full range of tools.

3. Schedule a Demo: Book a meeting with our experts to see how our apps can transform your workflows.

4. Implement and optimize: Integrate the apps into Zendesk and see their impact. Our support team is always available to assist.

How to choose the best Zendesk apps for your business

Selecting the best apps depends on your team’s specific needs. Here are some tips:

Identify Pain Points: Focus on the challenges your team faces, such as high ticket volumes or compliance requirements.
Consider Scalability: Ensure the apps can grow with your business.
Evaluate Usability: Choose tools that integrate seamlessly with your existing workflows.
Prioritize Impact: Invest in apps that deliver measurable results, like faster response times or reduced agent workload.

The impact on your customer service

With Knots apps:

✓ Your team handles more tickets in less time

✓ Agents focus on complex issues while automation handles the routine

✓ Data stays organized and compliant

✓ Customers get faster, more consistent support

Transform your support, using only the best Zendesk apps

Whether you’re handling complex financial documents or managing high-volume support queues, Knots apps help your team work smarter. Our solutions tackle the real challenges of modern support operations, ensuring consistent, efficient service delivery.

Ready to see how Knots apps can transform your support operations? Book a demo and let’s build a better support experience together.

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