Process tickets faster in Freshdesk
Improve your capabilities.
Do more with automation and bring your customer support in Freshdesk to the next level.
Freshdesk Apps to Automate your Workflow
Bridge the gaps in your helpdesk software. We offer event-driven solutions to further automate your ticketing system in Freshdesk.
We develop apps on a modular basis that solve very specific tasks for all sorts of use cases from ticket routing, prioritization, and automated answers.
Reduce the time to answer your customers and increase the agent satisfaction level, by implementing a process that is highly efficient and happens before the agent opens the ticket, removing the manual work.
Superpowers for Freshdesk
Find and extract
Place it into specific ticket custom fields in Freshdesk (order ID, booking date, invoice number, parcel and/or tracking code, company, etc.).
Change the ticket requester
Look for an email, name, customer ID, or any other information in the ticket content.
Read and convert a scanned document
Transform images and PDF files into searchable text in the ticket comment, allowing further automation.
Integrate Freshdesk with other CRM and ERP systems
Display any information like customer and order details directly in the ticket.
Merge Tickets Automatically
That are duplicated or that are parallel to the same topic.
Classify tickets via NLP analysis
Tickets are classified based on the contact reason.
Automatica Routing
Route the ticket based on product category or SKU. Or have predetermine actions based on the client’s details. For example: High revenues or based on the Postal code.
Data enrichment
Get data from the backend and data sync.
Ticket sentiment analysis
Based on previous ticket backlog.
Looking for something else?
Do you want to optimize your Customer Experience and empower your Customer Support but are not sure what you need?
Contact our team and book a quick call. We want to hear your use case and provide you with the best solution.