Knots @ Zendesk SKO 2023
Start now with out of the box automation for Zendesk.
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Start now with out of the box automation for Zendesk.
Search for patterns and recognize any text string in Zendesk tickets and store the information in custom fields. Add tags for further automation.
Ideas on what could be extracted:
This is a ready-to-use app available on the Zendesk Marketplace. Find details about this use case here
Via artificial intelligence and natural language processing, scan the ticket content and identify context and classify the ticket automatically.
Our NLP classification uses train models based on your current ticket data within Zendesk.
Auto-answers can be achieved by combine multiple Knots together.
Examples
Our OCR App extracts content from PDF files and images. Even handwritten documents are automatically stored within the Zendesk ticket.
Benefits
Look for email patterns in the ticket content and update the ticket requester automatically with the correct end-user. This is often the case when the ticket is normally created by a third-party such as a partner, a form-mailer, a machine (e.g. a scanner)
Dynamic triggers enable you to use more ticket conditions within Zendesk. This could be for example a range of numbers.
Examples
Mappings
Why?
The current telephone systems integration has no Zendesk Marketplace Integration, or the existing app doesn’t meet your expectations? Now you have the choice to develop an integration based on Zendesk-APIs or save effort and use our Telephony Middleware.
Components
Supported phone systems
If you would like to receive updates if we publish/launch new Knots feel free to leave your email here.
Our goal is to provide easy-to-use solutions for next-level automation in Zendesk. Knots are event-driven tasks in the background, which run before the Agents see the ticket.
KNOTS & LEAFWORKS
Our use cases which we build have the origin in customer projects.
Each "knot" is build so it can be used by other clients too. We also have some very specific Knots that are only available to single clients.
A big part of our whole team is very technically skilled.
We take every requirement as a challenge and want to proof, that it can be solved within a reasonable amount of time.
You need to demo a very specific automation use case to one of your clients or prospects? We help and build it together with you, so we can increase the probability to win the project. Win/win for both of us.
The company behind Knots is Leafworks (learn more) – one of the biggest Zendesk premier partners in Europe.
