Knots Studio - your tailored solution for any business task
Predefined templates for Zendesk and full flexibility for anything that needs a middleware.
Set it up in minutes and never think about infrastructure again.
Automate and connect your tools
Supercharge Zendesk with Knots Studio. We could also name them “Zendesk functions”. A self-service engine with in-built functions and connections. Hazzle-free without a headache on how & where to host your functions.
Studio by Knots makes it easy to build and deploy custom automations inside Zendesk. Whether you need to sync data with your CRM, update order statuses, or trigger actions in third-party apps, Studio gives you full control.
By connecting Zendesk with ERP systems, e-commerce platforms, and other business tools, Studio ensures that customer interactions, tickets, and updates flow seamlessly between platforms, saving time and eliminating manual work.
Real use cases—how teams use Knots Studio to automate Zendesk
Knots Studio gives you ready-to-use automations that streamline your customer service processes. Here’s how it works:
Use case: When a customer submits a ticket, automatically send a summary of it to Shopify.
How it works: Studio detects new Zendesk tickets, extracts the key details, and updates Shopify, ensuring your sales team stays informed.
Use case: Keep your team in sync by sending alerts to Microsoft Teams when high-priority tickets arrive.
How it works: Studio triggers a message in the right Teams channel as soon as a ticket meets your conditions.
Use case: Automatically retrieve the latest parcel status and notify the customer.
How it works: Studio pulls tracking updates from your ERP and adds them to the Zendesk ticket, making it easy for agents to respond with the latest information.
Use case: Identify duplicate tickets and prevent unnecessary workload.
How it works: Studio checks new tickets for duplicates, flags them, and helps your agents merge them to keep the system clean.
These are just a few ways Studio helps teams automate, integrate, and scale their Zendesk workflows, with just a few minutes of setup required.
Why our customers love Knots Studio
Studio by Knots has made it easier to keep our ticket data in sync across systems. It’s consistent, dependable, and helps ensure that our information is always up-to-date without needing manual intervention.
Joyce
Satisfied Customer
Studio by Knots has made managing our ticket data so much easier. It keeps our CRM and Zendesk updated. We no longer have to worry about manual updates or errors, plus, it’s saved us a lot of time. If you need a tool to keep your data in sync, this is a great choice.
Sunny Sanwar
Satisfied Customer
Syncing ticket updates automatically has saved us so much time. Everything stays organized, and we don’t have to double-check data anymore.
Support
Satisfied Customer
Before finding Knots team & getting introduced to their Knots Studio product, we thought Zendesk wasn’t going to be the right Support solution for us & we were stuck. Knots team helped us overcome all the limitations we found when it comes to building an advanced integration with our CRM & other external systems because it allowed us to write small programs to achieve our goals and synchronize between Zendesk & other systems & The support from Knots team was very valuable to us as they offered many ideas & solutions & also helped us implement them during the onboarding phase.
Administrator
Satisfied Customer
Outdated data in our support system was causing delays in resolving customer issues. Studio by Knots helped by automatically syncing ticket data with our backend, so everything is updated in real time. This has made it easier to handle support requests more efficiently.
Moe Ash
Satisfied Customer
Syncing patient data between systems used to take a lot of time, and sometimes mistakes were made. Studio by Knots automated this for us, so updates happen instantly and without errors. Now, we can focus more on helping patients instead of double-checking information. Thanks!
Malek Idriss
Satisfied Customer
Studio by Knots has made managing client accounts easier for us. It automatically verifies transaction IDs and updates us with real-time data, improving our response times. Everything runs smoothly now, and it’s really streamlined our operations. Highly recommend it!
Omar Garcia
Satisfied Customer
We’ve been using Studio by Knots to sync Zendesk ticket data with our backend, and it’s been really useful. It automatically syncs orders and updates, so there’s no need for double-checking. Everything stays organized and runs smoothly, making our operations more efficient. We’re happy with how it’s working!
Ahmad Reda
Satisfied Customer
Get started with Studio today
Setting up automation in Zendesk has never been easier. With quick deployment, a risk-free trial, and free expert support, Studio by Knots helps you integrate and streamline your workflows in minutes.