Reduce Zendesk storage costs — automatically.
Zendesk attachments and ticket data can grow fast — slowing your system and increasing costs. Our automation-ready apps help you export, clean, and optimize storage at scale.
Why Zendesk storage limits are quickly reached
Zendesk’s storage system consists of two main components:
- Data storage: This includes all ticket content, user profiles, and metadata. Over time, thousands of tickets and interactions can contribute significantly to your storage usage.
- File storage: Attachments such as PDFs, images, and other media can quickly eat up storage space, especially for support teams dealing with documentation-heavy requests.
Each Zendesk plan has strict storage limits. For detailed information on how Zendesk calculates your storage usage, check the official Zendesk documentation.
When you exceed your storage limits:
For large organizations handling thousands of support tickets per month, these limits can be reached quickly. When you do, Zendesk charges additional fees. More importantly, excessive data can impact your help desk’s performance, leading to:
💸 Slower ticket searches
💸 Delayed reporting
💸 Reduced agent productivity
💸 Higher operational costs
Apps that effectively reduce your Zendesk storage costs
Ticket Export: Archive data before it clutters your system
Zendesk isn’t designed for long-term data storage — especially when you’re dealing with high volumes of tickets, attachments, and internal comments. Our Ticket Export app helps you keep things tidy by automatically exporting tickets (including comments, attachments, and metadata) as PDFs, then optionally deleting them in bulk from Zendesk.
You can use event-based triggers or search-based batch exports, and send files to your preferred storage location — such as FTP, SFTP, or your cloud drive — where you can structure them as you need them and allow external access to only what is needed, in compliance with regulations.
Free up Zendesk storage. Keep your data readable, organized, and audit-ready.
Redact Attachments: Remove sensitive files with precision
When you need to remove specific attachments during the ticket lifecycle — for compliance, security, or file-size concerns — Redact Attachments gives you full control.
Works via Zendesk triggers
Automatically redacts attachments when tickets meet defined conditions
Supports GDPR and other retention policies
Keeps tickets readable without bulky files
Ideal for support teams handling contracts, receipts, or customer uploads that shouldn’t stay in Zendesk forever.
Remove Attachments: Clean up storage in closed tickets
Zendesk doesn’t allow attachment deletion via triggers once tickets are closed — which makes long-term storage cleanup difficult.
Remove Attachments solves this by:
Using Zendesk search to target any tickets — including closed ones
Automatically deleting file and inline attachments
Running on a schedule or as a one-time cleanup
Leaving ticket content intact
Whether you want to remove old invoices, screenshots, or inline clutter — this app keeps your Zendesk file storage lean.
Best practices for long-term storage management
Efficient storage management in Zendesk is about consistency, not one-off cleanups. These proven practices help you stay ahead of rising storage costs:
Set clear retention rules for tickets and attachments based on type, age, or compliance needs.
Automate exports of older tickets using tools like Ticket Export — for example, archiving tickets older than 12 months on a rolling basis.
Schedule attachment cleanups for closed tickets using Remove Attachments, where native Zendesk automation can’t reach.
Use triggers for live ticket redaction with Redact Attachments to remove sensitive or oversized files during the support workflow.
Review storage usage monthly and adjust cleanup logic as needed — Zendesk’s reporting tools can highlight trends and storage hotspots.
Train your agents to avoid unnecessary uploads and use links where possible to reduce attachment bloat at the source.
Start optimizing Zendesk storage today
Storage bloat costs money and slows your support team down.
Our apps help you reduce usage, improve performance, and stay compliant — with minimal effort.
✅ Try Ticket Export free for 14 days: Go to Marketplace
✅ Use Remove Attachments for automated file cleanup: Go to Marketplace
✅ Redact sensitive files using custom triggers: Go to Marketplace
✅ Talk to us about a custom automation setup: Book a coffee call