Merge Tickets in Zendesk
Automatically merge duplicate tickets in Zendesk – streamline support and keep conversations organized.

Automate merging duplicates and other redundant Zendesk tickets!
Streamline your customer support workflow with Knots Merge Tickets. We’ve fully automated Zendesk’s merge function while giving you more control and efficiency over ticket management.
Easily merge duplicate tickets based on ticket field content without losing conversations, so your support team can focus on solving problems, not managing tickets. Whether you’re handling repetitive requests or combining related issues, our app makes the process seamless and intuitive.
And the best part? It’s 100% free.
You want to merge unnecessary Zendesk tickets through their content? Discover Ticket Parser!
Why merge tickets in Zendesk?
Duplicate tickets can create confusion, slow down response times, and lead to inefficiencies in your support workflow. Merging tickets in Zendesk consolidates related requests into a single conversation, ensuring clear communication and a more organized ticketing system.
- Reduce duplication: Prevent agents from handling the same issue across multiple tickets.
- Improve efficiency: Keep conversations unified so customers receive faster, more accurate responses.
- Streamline support: Use our Zendesk ticket merge functionality to simplify ticket management and reduce clutter.
With automated ticket merging, your support team can focus on solving problems instead of managing duplicate requests.


Key features of Zendesk Ticket Merge
The Knots Merge Tickets app seamlessly integrates with Zendesk, helping you eliminate duplicate tickets and keep customer conversations organized.
Here’s what makes our app stand out:
- Smart ticket selection: Quickly find and merge duplicate tickets by requester, order, subject, or ticket ID.
- Clear tracking: Automatically add tags and comments to merged tickets for easy reference and reporting.
- Customizable merging: Define how ticket data is combined to fit your support team’s workflow.
- Automated ticket closure: Close secondary tickets after merging to reduce backlog and simplify support.
With automated Zendesk ticket merging, your team can stay organized, improve response times, and eliminate duplicate work—all for free!
Zendesk Merge Tickets: What our customers say

We have processed 51000 tickets at the time I am writing this review and saved $800+ that was previously spent on another merge app. This app is effecient and does what it says it does. The team at Knots.io are also extremely helpful, David & Hassan have gone the extra mile with us. This app is worth the time and effort, which btw it does not take much of 😁
Lilian
Satisfied Customer


I appreciate how Merge Tickets takes care of duplicate tickets automatically—my team doesn’t waste time cleaning things manually anymore.
Joseph Piekarski
Satisfied Customer


Merge Tickets is a game changer for our support desk. The fact that it’s free makes it even better. Plus, the team provides free installation support. 😊
Lina

Satisfied Customer

Benefits of using Zendesk Ticket Merge
By automating repetitive tasks, you free up your agents to focus on delivering top-notch customer service, ultimately enhancing both efficiency and customer satisfaction. Choosing Knots for your Zendesk merge tickets means:
- Eliminate duplicates and near-duplicates: Automatically merge tickets with the same ticket field attributes* to keep your support queue clean and organized.
- Boost agent efficiency: Save your agents time by automating the search and merge process.
- Improve customer experience: Provide faster responses by focusing on the most relevant ticket with all information in one place.
- Ensure consistent issue resolution: Link related tickets to give agents a complete understanding of the issue.
- Make support process more efficient: Reduce backlog by automatically linking and closing tickets.
* You want to merge unnecessary Zendesk tickets through their content? Discover Ticket Parser!
Get started with Zendesk Merge Tickets
Ready to simplify your support process? Try our Merge Tickets Zendesk app today and see the difference it makes in your customer service operations.
Click the button below to see how easily you can automatically merge tickets in Zendesk.

Questions
How does the Merge Tickets app differ from Zendesk's native merge feature?
How can I merge Zendesk tickets with the Merge Tickets app?
What criteria can be used to merge tickets?
Does the app parse ticket content?
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Is the "Merge Tickets" app free to use?
What happens to the merged tickets?
Anything Merge Tickets for Zendesk can’t do?
How can I install the app?
Still have questions?
Automatically merge your Zendesk tickets
Reducing your Zendesk tickets has never been this simple. With our free app, you can search for and then merge tickets in moments, dramatically reducing your ticket backlog.


Ticket Parser: Extract Patterns without AI
Did you know you can also automate Zendesk with an internally trained model? The Ticket Parser scans the ticket content before someone opens it, recognizes patterns and relevant data, and uses it intelligently. This way, you can automatically…
- Populate ticket fields
- Merge Zendesk tickets based on ticket content
Update users and information
And so much more!

Make the most of it with Knots!
Our Apps automate Zendesk to streamline your customer support processes, cut costs and free your agents from tedious, error-prone manual labor.