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Efficient ticket routing is the foundation of successful customer support. In today’s fast-paced digital world, where customers expect quick and accurate responses, how you manage
June 11, 2024
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Modern consumers not only desire exceptional customer experiences but also anticipate self-service options and an increased digital presence. According to Salesforce’s 2023 State of the
March 18, 2024
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Proactive messages refer to communications initiated by a business or customer service provider to engage with users or customers without waiting for them to take
January 24, 2024
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Every great business relies on one key element: exceptional customer service. But sometimes waiting for customers to come to you with problems is not enough.
December 9, 2023
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Running a successful support team requires efficiency and organization. With a high volume of incoming requests, it can be challenging to ensure that each ticket
August 31, 2023
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Customer feedback has never been more diverse or more influential. Studies show 65% of customers expect businesses to adapt to their needs. From social media
August 29, 2023
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Are you tired of mundane, repetitive tasks that drain your time and productivity? Imagine a world where your Zendesk support platform works like magic, automating
August 25, 2023
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Long-lasting customer relationships are the foundation of any successful business Customer service experiences have an impact on whether consumers remain loyal to a brand, Calabrio’s
August 10, 2023
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How can your customer support team leap from being reactive to proactive, ensuring customer satisfaction soars and business success follows? The answer lies in embracing
August 9, 2023
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As an organization in the current dynamic business world, reducing costs while maintaining a high level of support is always a top priority. With budgets
August 1, 2023
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