The Role of Customer Experience Insights in Business Decision-Making
Every company wishes to please its clients. According to a You Gov poll, 97 percent of corporate executives agree that customer happiness is critical to their organization’s success. But how would they know if they are doing it correctly? Customer experience (CX) insights are the facts and opinions gathered from customers to determine their level […]
Customer Service amid Digital Transformation: Four Trends Shaping the Change
In today’s digital age, businesses need to adapt and transform their operations to remain competitive. It’s not just about adopting new technologies or automating processes to cut costs, but about rethinking how things are done to become more efficient and effective. Customer service is an essential aspect of any business, and in the past, it […]