blog
Customer service teams often handle a large number of tickets every day. However, they often have to manually extract data from files in order to
June 26, 2024
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blog
Efficient ticket routing is the foundation of successful customer support. In today’s fast-paced digital world, where customers expect quick and accurate responses, how you manage
June 11, 2024
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blog
Did you know that you can significantly improve your Zendesk workflow with both Zendesk external applications and Zendesk internal applications? If you’ve been using Zendesk
May 7, 2024
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blog
Proactive messages refer to communications initiated by a business or customer service provider to engage with users or customers without waiting for them to take
January 24, 2024
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Automation
In today’s fast-paced customer service environment, understanding the emotional tone of customer interactions is crucial. By leveraging sentiment analysis within Zendesk, companies can not only
August 18, 2023
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Use Cases
Imagine the requester of your Zendesk ticket is actually not the one you received the Email from, but the requester is mentioned somewhere in the
April 23, 2023
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