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Customer service teams often handle a large number of tickets every day. However, they often have to manually extract data from files in order to
June 26, 2024
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News & Article
Tag: knots apps
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Efficient ticket routing is the foundation of successful customer support. In today’s fast-paced digital world, where customers expect quick and accurate responses, how you manage
June 11, 2024
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One of the biggest challenges for any business today is managing data storage costs. As your Zendesk instance grows over time with more tickets, users,
June 11, 2024
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blog
Navigating language barriers in customer support is a common challenge for businesses with a global audience. At Knots, we understand this struggle firsthand. That’s why
May 10, 2024
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blog
Did you know that you can significantly improve your Zendesk workflow with both Zendesk external applications and Zendesk internal applications? If you’ve been using Zendesk
May 7, 2024
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blog
Proactive messages refer to communications initiated by a business or customer service provider to engage with users or customers without waiting for them to take
January 24, 2024
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blog
As a business owner, your priority is to provide an exceptional customer experience. Ensuring customer satisfaction and promptly resolving any issues are crucial for the
September 27, 2023
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Automation
In today’s fast-paced customer service environment, understanding the emotional tone of customer interactions is crucial. By leveraging sentiment analysis within Zendesk, companies can not only
August 18, 2023
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Use Cases
Imagine the requester of your Zendesk ticket is actually not the one you received the Email from, but the requester is mentioned somewhere in the
April 23, 2023
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