GPT Editor for Zendesk

Transform your Zendesk support with seamless (Chat)GPT integration, delivering efficient and personalized customer interactions.

Boost efficiency with Zendesk GPT integration

This AI-powered tool enhances your support workflow, helping agents handle tickets more efficiently. Automate responses, adjust tone, translate, rephrase, or expand content effortlessly with a single click.

Save and reuse instructions with ease. Simply store your personalized GPT prompts for Zendesk and apply them quickly using the GPT Editor icon—the most valuable button in the Zendesk editor.

Built on Microsoft Azure’s GPT services, this AI-powered Zendesk integration ensures full GDPR compliance while offering seamless automation, customization, and security.

Why choose GPT Editor for Zendesk?

Save custom AI instructions: Tailor responses, adjust tone, translate, or rephrase content.

One-click AI responses: Generate AI-powered answers instantly.

Streamlined workflows: Assign prompts to specific scenarios for faster ticket handling.

Connect your AI instance: Use your MS Azure OpenAI or preferred LLM model.

Full Zendesk integration: Access AI tools directly within the Zendesk editor.

What can you do with GPT Editor?

Save custom AI instructions: Tailor responses, adjust tone, translate, or rephrase content.

One-click responses: AI-powered answers with a single click.

Streamlined workflows: Assign prompts to specific scenarios for faster ticket handling.

Connect your instance: Use your MS Azure OpenAI or preferred LLM model.

Seamless integration: Access AI tools directly in Zendesk’s editor.

Ready to improve responses with just one click?

Start using the GPT Editor for Zendesk today – discover how AI transforms your customer support operations. Increase customer satisfaction, and ensure data privacy with Knots’ cutting-edge AI solution.

Questions

How does GPT Editor integrate with Zendesk?

The GPT Editor integrates seamlessly into Zendesk’s editor. It adds an icon where agents can quickly access AI instructions and prompts.

Can I use my own OpenAI instance?

Yes, you can connect your MS Azure OpenAI instance, such as ChatGPT, allowing greater control over AI interactions and data security.

Is my data secure?

Absolutely. GPT Editor is fully GDPR compliant, with all data processed within the EU's closed models. No data is stored or used for training purposes, ensuring your information remains private and secure.

Can I customize the AI’s responses?

Yes. Save custom instructions for different scenarios to tailor AI-generated responses based on your specific needs.

Are there any limitations?

Currently, GPT Editor does not include a knowledge base or Retrieval-Augmented Generation (RAG) solution. Depending on the model you use, token and output limitations may apply.

Is there a free trial available?

Yes, we offer a 14-day free trial so you can explore all the capabilities of GPT Editor for Zendesk before making a commitment.

What other GPT applications does Knots offer?

In addition to the GPT Editor app for using advanced AI to work directly with agent responses, Knots has also developed the GPT Sidebar App: The AI Copilot for Zendesk supports your agents with the AI instance of your choice always available right in the sidebar to deliver faster and better answers, even remembering and summarizing the entire course so far.

Take your Zendesk support to the next level

Experience how AI can transform your customer support operations, increase satisfaction, and ensure data privacy with Knots’ cutting-edge GPT Editor.