Zendesk Telephony Integration for legacy systems
Integrate your legacy telephony system with Zendesk and create a unified, efficient customer service experience.
Transform customer interactions with Zendesk telephony integration
In today’s fast-paced world, every customer interaction matters. Our seamless telephony integration turns your legacy phone system into a powerful extension of Zendesk, consolidating all customer communications in one place. Say goodbye to fragmented systems and hello to streamlined operations that help your support team thrive.
Key benefits
- Unified Communications
Connect your legacy phone system directly to Zendesk for a single, seamless platform.
- Scalable Integration
Supports multiple telephony systems, including Placetel, Alcatel, 3CX, Cisco, Swyx, Avaya, and more.
- Enhanced Data Insights
Automatically log call details and agent performance metrics in Zendesk for better decision-making.
Unleash the full potential of your support team
Our telephony integration for Zendesk is designed to elevate your customer service. By bringing your existing phone system into the Zendesk environment, you unlock new capabilities that drive efficiency and satisfaction.
Real-time call data
Provide agents with real-time call data directly in Zendesk for better customer interactions.Customizable workflows
Adapt call routing and workflows to fit your unique support strategy.Advanced reporting & analytics
Gain deep insights into call performance and customer satisfaction with powerful Zendesk reporting tools.
Effortless integration, maximum impact
Integrating your legacy telephony system with Zendesk is simple. Our guided process ensures minimal disruption to your operations.
Integration Process:
1. Connect your systems
Link your existing telephony system to Zendesk through our user-friendly interface.
2. Configure your settings
Customize call routing, workflows, and reporting based on your team’s needs.
3. Go live
Start managing calls within Zendesk with full functionality and rich customer context.
Compatibility:
Our solution supports a wide range of telephony systems, from traditional PBX setups to modern VoIP solutions. No need for costly infrastructure changes.
Optimize your customer service operations
Automatically create Zendesk tickets when an agent answers a call, giving instant access to past interactions for faster resolution.
Knots’ telephony integration eliminates the need for extra hardware, reducing IT costs and simplifying operations.
Managers gain a complete view of all support channels, allowing better alignment of staffing and training to customer needs.
Call details, including call IDs, times, numbers, and agent performance metrics, are logged in Zendesk to continuously improve phone support.
Ready to transform your customer service?
Take the next step. Start your free trial today and experience seamless telephony integration with Zendesk.
Our Zendesk phone integration is made for
Questions
Is my phone system supported?
Most likely! Our integration supports a wide range of legacy telephony systems. Contact us to verify compatibility.
How secure is the integration?
We prioritize data security, ensuring all call data is securely logged and stored within Zendesk.
Can I customize call workflows?
Absolutely. Our solution allows flexible call routing and workflow customization to fit your business needs.
Boost efficiency today
Manual processes slow your team down and increase costs. Start automating today!