Reduce Zendesk storage costs — without losing important data
Zendesk storage fills up faster than you think — slowing performance, increasing costs, and complicating workflows. Knots helps you reduce storage consumption through automated ticket archiving, attachment cleanup, and file redaction.
Why Zendesk storage becomes a problem
Zendesk tracks usage across two separate storage types:
Data storage includes ticket content, internal notes, user metadata, and audit trails
File storage includes attachments like PDFs, screenshots, invoices, images, or customer uploads
Each Zendesk plan has strict limits for both types. Once those limits are reached:
You may face additional charges per agent
Your helpdesk may slow down — especially in search and reporting
File-heavy tickets become harder to manage over time
Even high-tier Zendesk plans offer limited baseline storage. Without cleanup, excess data can pile up fast.
Signs your Zendesk storage needs attention
If you’re handling thousands of tickets per month, chances are you’re already seeing symptoms of storage bloat:
💸 Slower ticket loading or degraded search performance
💸 Delays in report generation and analytics
💸 High agent time-on-task for older tickets
💸 Additional storage costs or agent-level surcharges
💸 Attachment-heavy workflows (e.g. receipts, screenshots, contracts)
Managing Zendesk storage manually is nearly impossible at scale — that’s where automation makes the difference.
The right automation tools for the job
Knots offers three apps designed to help you clean up Zendesk data and attachments — safely, automatically, and without disrupting ticket quality.
Ticket Export — Archive tickets before they cause bloat
Zendesk is not built for long-term ticket retention. With our Ticket Export app, you can automatically move old or unnecessary tickets out of Zendesk and into structured, readable PDF archives.
Includes attachments, comments, ticket metadata
Works via event-based triggers or batch searches
Sends data to cloud or FTP/SFTP destinations
Optional: bulk delete tickets after export
The safest way to reduce Zendesk storage without losing context or audit trails.
Redact Attachments — Remove files from active tickets
Need to strip attachments from tickets that are still open or in progress? Redact Attachments lets you:
Automatically remove sensitive or oversized files via Zendesk triggers
Retain ticket visibility without keeping bulky uploads
Stay compliant with GDPR and internal retention policies
Avoid unnecessary storage use during the ticket lifecycle
Ideal for teams handling contracts, receipts, ID cards, or other customer uploads.
Remove Attachments — Clean up closed tickets
Zendesk doesn’t let you delete attachments from closed tickets via triggers — but Remove Attachments does.
Runs based on search: target any ticket, even closed or archived
Deletes inline and file attachments
Keeps ticket content intact for reporting or audit
Works on a schedule or on-demand
Use this for periodic storage cleanup of long-resolved tickets.
Best practices for managing Zendesk storage long-term
Storage optimization isn’t a one-time fix — it’s a sustainable workflow. These strategies help teams stay ahead of Zendesk storage limits:
Define clear retention policies for ticket types and attachments
Use Ticket Export to offboard aging data regularly
Schedule Remove Attachments to clean up closed tickets
Use Redact Attachments for in-process file control
Monitor storage usage monthly using Zendesk reports
Educate agents to avoid unnecessary uploads (e.g. avoid full-screen screenshots)
Regular, automated cleanup keeps Zendesk lean — and your agents focused on what matters.
Start reducing Zendesk storage today
Storage bloat isn’t just a cost issue — it slows your team down. With Knots, you can automate file cleanup, archive old tickets, and stay compliant with your data policies.
Try Ticket Export free for 14 days → Go to Marketplace
Use Remove Attachments to clean up closed tickets → Go to Marketplace
Redact files from active tickets with full control → Go to Marketplace
Need help? Book a coffee call to discuss your setup!