Clean & tidy up Zendesk
Smart cleanup tools for a faster, safer workspace
Sensitive attachments, duplicate tickets, outdated data – all of it can slow your team down or pose risks. Knots keeps your Zendesk environment organized and compliant through smart automation that works quietly in the background.
Designed for busy teams
Support, IT, and operations teams use Knots to keep their systems clean and manageable. Instead of chasing old tickets or sifting through attachments, they rely on simple tools that handle it all – from automatic redaction to storage or ticket queue clean-up.
A tidy setup leads to faster agents, fewer mistakes, and peace of mind when audits roll around.
💡 You need a custom solution to automate cleanup? We’re confident we can make it happen.
Merge Tickets
Keep your Zendesk tidy and reduce agent workload by automatically merging duplicate tickets based on requesters, order numbers, or other field values. This app helps prevent confusion and double work by consolidating related conversations into one clear thread. Merges happen automatically in the background, with full visibility through tags and comments — and the app is free to use.
Export Tickets
Export and archive Zendesk tickets as PDF files — including comments, fields, attachments, and more. Trigger exports based on events (e.g. when a ticket is solved) or use batch search to export historical tickets. Combined with optional deletion, this app is perfect for long-term archiving, audits, or simply keeping your Zendesk lean. Save to FTP/SFTP/cloud and stay in control of your data.
Redact Attachments
Automate redaction of sensitive files in active tickets using native Zendesk triggers and tags. Ideal for ongoing workflows, this app replaces attachments with a secure placeholder (redacted.txt), helping you meet GDPR and security policies — while also reducing file storage costs over time. Whether you trigger redactions on ticket updates or status changes, it’s a set-it-and-forget-it way to stay compliant.
Remove Attachments
Your go-to app for cleaning up especially closed or archived tickets — the ones Zendesk automations can’t reach. Define custom search queries (like “status:closed created<2023”) to schedule regular cleanup jobs that delete all attachments and inline images from matching tickets. Perfect for enforcing retention rules, clearing legacy data, and cutting storage costs.
Redact Tickets
Handle compliance at scale with AI-powered redaction of sensitive data inside tickets. This app scans live and historical ticket content for personal identifiers, financial data, or other protected info — and removes it automatically. Custom rules let you define exactly what gets redacted. Whether you’re working under GDPR, HIPAA, or internal policies, prove and enforce compliance without manual effort.
Built for trust
Secure, compliant, and enterprise-ready
We work with sensitive data and complex systems every day. That’s why security and scalability are at the core of every Knots solution.
We never store your customer data — and process only what’s needed.
Why it makes all the difference
When Zendesk turns into a cluttered mix of outdated, duplicated, or sensitive data, it slows everything down – agents, audits, and performance. Knots gives you cleanup routines that prevent the mess from piling up.
💡 Every use case here comes directly from real support teams – let’s find the right solution for yours as well.
🗃️ Free up storage
Remove large or unnecessary attachments across tickets to keep storage costs under control and Zendesk running smoothly.
🔐 Protect personal data
Automatically redact sensitive or confidential information in line with GDPR or internal compliance standards.
🧭 Simplify agent views
Clean up active ticket lists by merging duplicate tickets – so agents stay focused on what matters.
📁 Streamline audits
Prepare structured, filtered ticket exports that make audits, reviews, and reporting easy to manage.
🧹 Cut out the noise
Clear out old attachments that no longer serve a purpose – and let your team work distraction-free.
Why teams use Knots to clean up their Zendesk
A tidy Zendesk doesn’t come from one-time cleanups. It comes from invisible routines that keep things lean behind the scenes. Redaction, deletion, merging, exporting – handled quietly and automatically.
Benefits:
Stay compliant – Automate redaction and deletion routines
Reduce noise – Archive or merge tickets that no longer need attention
Keep storage in check – Remove attachments you don’t need
Simplify views – Make your workspace easier to manage
Save time – Avoid repetitive manual cleanup work
Take control of cleanup — without the overhead
Zendesk works best when it’s lean, secure, and easy to navigate. But over time, attachments pile up, ticket lists grow noisy, and sensitive content stays where it shouldn’t. That’s where Knots comes in.
Our aps handle cleanup tasks automatically — from redacting data and deleting outdated files to merging duplicates and prepping exports for audits. Instead of chasing down manual fixes, your team gets a workspace that stays clean in the background.
Not exactly what you need? Get in touch and let’s find your solution as well!
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