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customer service workflows

We automate Zendesk.

Your Ultimate Zendesk Companion.
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Automate Zendesk
What is knots?

Transform Zendesk in under 10 minutes

Automate Zendesk with confidence: Knots provides Zendesk automation solutions that …

  • significantly reduce manual effort,
  • accelerate processes,
  • dramatically reduce handling time and costs
  • while increasing customer satisfaction

– all done in minutes. Discover our no-code applications to start streamlining customer support and delighting your customers today!

Discover Knots' apps for Zendesk
Trusted by Industry Leaders

Give Your Customer Support Wings

Knots offers a cost-effective system that works perfectly and can be put in place quickly. Combine advanced middleware data processing modules like parsing, OCR, and NLP for an incredibly efficient new way of working.
Increase your Capabilities

Knots is your processing on steroids. Our easy-to-use product provides you with the solutions you need to have your systems quickly working together in harmony.

Cut Costs

By connecting your systems you reduce your overall manual work, therefore saving the two things we all need more of: time and money.

No Development

Don’t worry, our team has already taken care of the hard stuff. With Knots you receive ready-to-go solutions that are ready when you are.

Try without Risks

What’s better than getting to try before you buy? Get a taste of what Knots can do for you with a 14 day free trial.

Improve your Communication

Imagine having all the answers on the spot. With Knots you receive the relevant information you need for every interaction, where you need it, when you need it.

Business Process Automation

Automating was never so simple. Extract information and streamline your processes for an experience that’ll make you say “Wow, that was easy.”

Contact Us for a Demo

Delegate repetitive tasks from your customer support team to free up time for what truly matters: ensuring your customers are satisfied. Reach out to us today, and we’ll demonstrate how Knots can enhance your Zendesk experience.
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Artificial intelligence used to automate workflows and reduce costs
Why Use Knots

Zendesk Automation has never been easier

With Knots you can automate boring and time consuming tasks easily.

Choose from a wide range of ready-to-use Apps

Sync data or programs, convert image to text, merge, redact or export tickets or data ? We got your Zendesk enhancement wishlist covered.

Create your own workflows with Knots Studio

Need an even more flexible solution? Try our self-service no-code automation platform.

Let us create your custom automation

Sit back, we'll get to work building your custom Zendesk automation.

reduced time-on-task
50 %
automated tickets
5 M+
saved in labor costs
$ 20 M+
It's time to automate workflows
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Testimonial

Stories of success from our clients
We use the parser app for our automation to write data from the mail text (mail address) into fields, so we can automatically send mails to customers. This saves us a lot of manual processing. Working with Knots was very helpful and fast. We might book the next app soon 🙂
Robin Zetzsche
An amazing tool saving agents time so they can focus on the most important aspects of their job. From an admin perspective it's easy to set up and super charges Zendesk as a platform. The team is great and I don't leave home without this app!
Brock Mullins
We massively reduced the additional workload of our agents and reduced the amount of manual tickets. The whole thing works perfectly and we are very satisfied with this solution. Also the support from knots.io is fast and perfect.
Michael Fabian
The Knots parsing app has been very helpful for parsing data in Zendesk from automated alarm-generated work orders. The Knots support team has been very responsive in helping us figure out how to configure the triggers and providing the regular expressions for parsing, which we are not familiar with.
Jeff Nethery
We have been able to greatly simplify the daily work of our agents in many areas and have also saved a lot of working time. The wide range of applications leads to more and more possible uses for us over time. We are very satisfied and can only recommend it.
Dennis Heinzmann