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When managing customer support in Zendesk, efficiency is key. With multiple agents handling a high volume of tickets, it’s not uncommon to encounter duplicate or
August 11, 2023
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Long-lasting customer relationships are the foundation of any successful business Customer service experiences have an impact on whether consumers remain loyal to a brand, Calabrio’s
August 10, 2023
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How can your customer support team leap from being reactive to proactive, ensuring customer satisfaction soars and business success follows? The answer lies in embracing
August 9, 2023
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As an organization in the current dynamic business world, reducing costs while maintaining a high level of support is always a top priority. With budgets
August 1, 2023
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Customer service serves as a pivotal aspect of the complete purchasing experience. Recent statistics reveal that a substantial 58% of American consumers are inclined to
July 31, 2023
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According to Harvard, a great deal of well-informed business decisions are derived from customer data. It is fascinating to discover that numerous touchpoints along your
July 27, 2023
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Today, customers hold the power to uplift or dismantle a business with a single review, tweet, or online interaction. In this landscape, savvy companies understand
July 14, 2023
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As a leader of a team, you may be well aware that along with managerial responsibilities, certain challenges accompany any leadership role. In the context
July 3, 2023
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The shared ideas, beliefs, and practices that define a company’s identity are referred to as corporate culture. Automation is the use of technology to do
June 28, 2023
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Delivering a personalized customer experience is becoming essential for success with 25% of consumers admitting they are spending less on their favourite brands. Customers expect
June 16, 2023
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