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Tag: customer service

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Navigating Customer Success Management Software (CSM)

Modern consumers not only desire exceptional customer experiences but also anticipate self-service options and an increased digital presence. According to Salesforce’s 2023 State of the

AI in Customer Service
blog
AI In Customer Service

According to a Zendesk report, multiple bad experiences will prompt 73% of consumers to switch to a competitor. Meanwhile, the same report highlights that almost