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Customer support is the backbone of any successful business, and having the right tools in your arsenal can make all the difference. As we move
July 26, 2024
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News & Article
Tag: customer service
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In today’s fast-paced business environment, providing excellent customer service is crucial for the success of any organization. A key component of delivering exceptional customer support
July 15, 2024
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In today’s data-driven world, protecting customer information is more important than ever. For businesses using Zendesk, ensuring that sensitive data within customer support tickets is
July 4, 2024
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Efficient ticket routing is the foundation of successful customer support. In today’s fast-paced digital world, where customers expect quick and accurate responses, how you manage
June 11, 2024
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Modern consumers not only desire exceptional customer experiences but also anticipate self-service options and an increased digital presence. According to Salesforce’s 2023 State of the
March 18, 2024
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Proactive messages refer to communications initiated by a business or customer service provider to engage with users or customers without waiting for them to take
January 24, 2024
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Are you ready to revolutionize your customer service experience? Look no further than Zendesk, the premier customer service software platform designed to empower businesses to
December 27, 2023
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According to a Zendesk report, multiple bad experiences will prompt 73% of consumers to switch to a competitor. Meanwhile, the same report highlights that almost
November 24, 2023
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Imagine a typical customer service interaction. Now, consider what lies at the core of ensuring its success. We think that it’s a cohesive customer experience
September 7, 2023
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We are confident that Zendesk Macros have the power to revolutionize the workflow of customer support agents in an instant. The reason is simple: they’re
September 5, 2023
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