Automation
Zendesk gives support teams the tools they need to scale — but when too many tasks are handled manually, things start to slow down. Tagging
May 16, 2025
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2025’s Best Zendesk Apps Customer needs don’t always fit neatly into a queue. While Zendesk itself provides powerful support capabilities, the right apps can transform
December 27, 2024
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Customer experience has become the defining factor for business success—especially in 2025. With 89% of companies now competing primarily on customer experience, choosing the right
December 9, 2024
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A well-structured customer support workflow is essential for consistently meeting and exceeding customer expectations. This article combines actionable strategies, key insights, and recommended tools to
November 27, 2024
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Striking the balance between efficiency and quality in customer service is crucial for building loyalty, trust, and long-term success. Whether serving individual consumers or managing
November 27, 2024
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Your customer support team is more than just a group of problem-solvers. They’re the voice of your brand, the front line of customer experience, and
November 22, 2024
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Today’s customer support is more than just managing tickets—it’s about building relationships, creating seamless experiences, and providing timely, personalized help wherever customers reach out. But
October 8, 2024
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The key benefits of AI in customer service: Changing support for the better Customer service has always been at the heart of business success, but
October 4, 2024
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Zendesk macros are powerful tools for simplifying repetitive tasks, allowing agents to create responses quickly, apply standard tags, and streamline workflow processes. They help saving
September 5, 2024
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Efficient ticket routing is the foundation of successful customer support. In today’s fast-paced digital world, where customers expect quick and accurate responses, how you manage
June 11, 2024
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