OCR for Zendesk: Instantly extract text from PDFs and images

Name: OCR for Zendesk | Turn PDFs and images to text
Uploaded: 2023-04-14T06:22:35+00:00
Channel: Knots
Description: Convert PDFs, scans and images to text with OCR for Zendesk. Automate attachment processing - no more downloading, no more typing!

Turn any attachment into structured, searchable Zendesk data.
Knots’ OCR Scanner converts PDFs, scans, and images into machine-readable text—before agents open the ticket. Fast, accurate, multilingual, and fully automated.

Easily extract texts from PDFs, scans and images in Zendesk

No more downloading attachments, copying text by hand, or asking customers for clearer versions.
Our OCR Scanner reads PDFs, images (JPG, JPEG, PNG, HEIC), and even handwritten notes — and converts them into plain, structured text.

The extracted content appears directly inside your Zendesk ticket, giving agents instant access to key data.
That means less manual work, faster replies, and a better support experience.

Supported formats: PDF, JPG, JPEG, PNG, HEIC
Languages: 150+ including Arabic, Norwegian, Japanese, and more

Why Zendesk agents love our OCR app

Agents lose valuable time on manual tasks every day. OCR fixes that:

No more manual entry: Extracts names, order details, serial numbers, and more from attachments
Faster first replies: Data appears instantly—no more delays waiting for someone to read the document
Searchable tickets: OCR turns static images into text that’s fully searchable in Zendesk
Lower support costs: Cut down time-per-ticket and reduce manual effort
Accurate & multilingual: Works across diverse documents and customer languages

OCR for Zendesk speeds up support and improves the quality of every response.

From scan to text: What OCR actually does

Knots’ OCR app scans image-based attachments in your Zendesk tickets, identifies text, and converts it into a structured format—before agents even open the ticket.

Reads attachments like receipts, invoices, forms, and photos
Extracts text from typed and handwritten content
Places it inside the ticket so it’s visible to agents and available for automation

That means agents don’t just see the attachment—they get the data inside it, ready to use.

Curious how image-to-text conversion works?

We’ve put together a quick explainer covering how OCR works, when to use it, and what results to expect.

OCR Scanner in action: Customer success stories

Knots PDF OCR Converter is an amazing app that will read messy PDFs and automatically fill out fields on your Zendesk forms. This is a massive time saver and automatically creates many data points. It’s also worth mentioning this will reduce the human error in manually filling out forms, especially text/numbers. It’s incredible being able to generate rich and accurate reports to inform strategic decisions. If you work with documents coming into your Zendesk or to want supercharge your Zendesk instance; I’d recommend the Knots platform!

Brock Mullins (Mind Core)

Satisfied Customer

The OCR app from Knots made a huge difference in the way we serve our customers with warranty claims. Just by reading the PDF, we reduced the amount of manual work by half, increasing the brand experience and quality of support. Highly recommend it!

Satisfied Customer

We have been able to greatly simplify the daily work of our agents in many areas and have also saved a lot of working time. The wide range of applications leads to more and more possible uses for us over time. We are very satisfied and can only recommend it.

Admin Blickfang

Satisfied Customer

What happens after OCR?

OCR is just the first step in a streamlined, automated Zendesk workflow. Use the extracted text to:

Validate your data
Automatically check for missing info and trigger follow-ups when needed
Autofill ticket fields
Match extracted text with the right fields, tags, or workflows
Data Preprocessing: Train AI tools more effectively
Make attachments usable for classification, GPT summaries, or automations

OCR turns unstructured data into automation-ready content.

Start converting attachments into structured data — automatically

Whether it’s a handwritten warranty claim, a scanned contract, or a PDF invoice, your agents shouldn’t have to read and retype.

Knots’ OCR Scanner integrates directly with Zendesk to:

Extract text from image-based attachments
Boost first response speed
Enable downstream automation
Reduce time-to-resolution — and cost-per-ticket

Works perfectly with our AI Autofill app:
Once OCR has extracted the text, AI Autofill can automatically map it to the right Zendesk fields — making data entry and routing 100% hands-free. It’s the easiest way to turn raw attachments into clean, actionable ticket data.

Say goodbye to manual data entry—unlock instant OCR-powered automation in Zendesk!

Don’t let manual document processing hold you back any longer. Join the ranks of high-performing support teams who’ve embraced the future of customer service automation. From simple receipts to complex forms – the OCR PDF converter for Zendesk is the fastest way to unlock attachment data.

OCR for Zendesk: Frequently asked questions

What types of documents can the OCR Scanner process?

Our OCR Scanner can handle PDFs, PNGs, and JPGs. It can even read handwritten documents!

How accurate is the text conversion?

Our OCR Scanner uses advanced technology to ensure high precision in text recognition, reducing errors and improving data reliability.

Can I search through converted documents?

Definitely! Once your documents are converted, they become fully searchable, making it easy to find the information you need.

So, what is the best way to convert image to text in Zendesk?

Knots’ OCR Scanner app. It extracts text from PDFs, scans, and image attachments automatically – enabling faster responses and searchable tickets.

How exactly does OCR improve our first response time?

The moment a ticket is created, our OCR springs into action, automatically extracting vital information from attachments. This means your agents can start crafting responses immediately, without the delay of manual document processing.

Are there apps that usefully complement the OCR scanner?

Yes, these features work together effectively:

Ticket Export and Archive saves storage costs by exporting tickets as PDFs. The OCR Reader can then bring them back into Zendesk for direct use.
AI Autofill scans tickets and attachments, including images. Using image-to-text conversion first ensures all data is ready for AI processing.
Similarly, Ticket Summary, Sentiment Analysis, and the GPT Sidebar App work better when content from images/scans/PDFs is converted to text. This allows these AI tools to process all available information effectively.