Effortless Zendesk integrations with Knots
Connect Zendesk with your essential tools – no coding required
Powerful integrations, built in minutes. Knots helps you automate processes and sync data between Zendesk and the systems your business depends on – like Shopify, CRMs, telephony platforms, or Slack.
What you can do with our Zendesk integrations
Zendesk works best when it’s connected. Let your agents focus on helping people, rather than wasting time copying data between tools.
Knots builds robust Zendesk integrations for the tools you already use. Our no-code apps and API-based workflows sync your data, trigger automations, and connect systems, all without the need for developer resources.
Whether you need to push customer data into tickets, monitor activity across platforms, or send Slack alerts when queues grow, we create a seamless, integrated support experience.
💡Need something custom-made, either inside or outside of Zendesk? If your system has an API, we can probably connect it.
API Data Sync
Build custom data flows between Zendesk and other systems using Knots Studio. Send ticket content to external APIs, sync updates, and map fields across platforms.
Shopify Event Sync
Get real-time customer and order data from Shopify directly into Zendesk tickets. Reduce back-and-forth and let your agents see the full context.
Telephony Integration
Integrate your existing phone system with Zendesk. Sync caller metadata, tickets, and recordings – even if you’re not using Zendesk Talk.
Shopware 5 Integration
Bridge Shopware 5 with Zendesk to surface order data and customer information where your support team needs it most.
Sunshine Custom Objects
Bridge Shopware 5 with Zendesk to surface order data and customer information where your support team needs it most.
Slack Notifications
Send targeted Slack messages based on Zendesk activity – like high-priority tags, escalations, or overloaded queues. Alerts are fully customizable.
Built for trust
Secure, compliant, and enterprise-ready
We work with sensitive data and complex systems every day. That’s why security and scalability are at the core of every Knots solution.
We never store your customer data — and process only what’s needed.
Where Zendesk integrations solve real problems
Long ticket threads, missing context, agents copying data by hand – all signs that Zendesk isn’t yet fully connected. That’s where Knots comes in.
We help you close the gaps: surface customer orders where they’re needed, notify teams before queues get out of hand, route incidents without delay. Each use case here solves a concrete problem our customers faced – and the same logic can be applied to your setup.
💡 Need something different? If your tool has an API, we can connect it.
🔔 Real-time Slack alerts
Send alerts to Slack when ticket queues grow, VIPs write in, or internal triggers fire – all fully customizable.
🔄 CRM sync
Mirror structured ticket data into CRMs or Sunshine custom objects to keep customer records aligned.
🚨 Incident escalation
Escalate tickets automatically by pushing key data to Slack, DevOps tools, or IT systems via API workflows.
⭐ Account-level monitoring
Alert account managers when key customers reach out – based on domains, tags, or purchase data.
📞 Telephony integration
Bring caller info and call metadata into Zendesk – even from non-native legacy phone systems.
Why teams love our Zendesk integrations
Connect Zendesk to the rest of your stack – without the overhead of building custom integrations from scratch. Knots lets your team focus on what matters, not maintaining scripts.
Benefits:
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No code setup – anyone can configure and launch
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Real-time or scheduled sync – your timing, your logic
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Works across tools – Zendesk, CRMs, phone systems, Slack
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Secure & compliant – no customer data stored, ever
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Fully customizable – conditions, triggers, message formats
Make Zendesk part of your connected ecosystem
Your support platform doesn’t exist in a vacuum – and neither should your data. Whether you’re syncing customer orders, escalating incidents, or alerting internal teams, Knots helps you build the Zendesk integrations that fit your workflow.
No data silos, no more switching tabs!
If you’re not sure where to start or need a custom setup: We’re happy to advise and help design the right solution for your team.
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