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Zendesk Apps to automate, integrate, and scale support
Explore 25+ Zendesk apps by Knots – from AI assistants to custom integrations. Clean up your ticket backlog, sync external data, and automate tasks in minutes.
No code, fully customizable & built for Zendesk
Trusted by Industry Leaders
Customizable & Scalable
Proven Efficiency Gains
Seamlessly integrated
Looking for powerful Zendesk apps?
Find the perfect Zendesk app for your workflow
Knots offers 25+ no-code Zendesk apps to automate tasks, connect external tools, process data, and reduce repetitive work – from AI replies to Excel handling, from Shopify sync to ticket cleanup. All apps are ready to use and available in the Zendesk Marketplace with a 14-day free trial.
Sunshine Objects
Integrate Custom Objects data into your workflow. No more manual lookups!
Shopify Abandoned Cart
Issue tickets for abandoned carts, recover sales and re-engage customers
Want to explore which Zendesk apps are right for you? Start with our curated list of the best Zendesk apps or browse by industry-specific use cases.
Didn't find the exact Zendesk app you need?
Many use cases can’t be solved with Zendesk’s native functions – and that’s exactly where Knots shines. Tell us what you’re trying to automate or integrate in Zendesk, and we’ll help you build the right app/solution using our modular app toolkit.
Combine Zendesk apps for maximum impact
Knots apps are designed to work together. Whether you’re streamlining ticket handling, managing attachments, extracting data, or syncing with external systems – combining the right Zendesk apps will multiply your results. Here are real-world combinations used by leading support teams:
1. Smart ticket automation – before agents step in
AI Copilot + Sentiment Analysis + Autofill Fields
Create AI-powered response drafts, analyze customer tone, and pre-fill ticket fields with relevant data – automatically. A perfect setup for prioritizing tickets and accelerating resolution times.
2. Keep Zendesk tidy and compliant
Merge Tickets + Redact Tickets + Export Tickets
Merge duplicate or related tickets, automatically redact sensitive content, and archive tickets as PDFs – ideal for teams that value clarity, privacy, and audit readiness.
3. Extract insights from documents and attachments
OCR Scanner + Process DOCX + Process Excel + Process CSV
Convert scanned files, spreadsheets, and structured documents into searchable Zendesk data. Eliminate manual data entry and unlock automation across formats.
4. Protect sensitive data and reduce storage
Redact Attachments + Remove Attachments + Export Tickets
Auto-delete or redact attachments based on ticket content or schedules. Export important cases and remove unnecessary data – reducing storage costs while staying compliant.
5. Optimize e-commerce support
Shopify Event Sync + Shopify Abandoned Cart + GPT Editor
Sync order and customer data, trigger tickets for abandoned carts, and generate personalized responses using AI. Designed to boost recovery rates and customer retention.
6. Automate syncing and custom objects
API Data Sync + Sunshine Objects + Change Requester
Pull data from your backend, fill fields, and work with custom objects inside Zendesk. These apps let you enrich tickets automatically and update requester data without human input.
7. Combine voice and automation
Telephony + Detect Language + Assign to Agents
Route tickets by language, balance workload across agents using round-robin logic, and integrate phone calls with tickets – all in a single seamless flow.
8. Real-time alerts for critical events
Parse ticket content based on rules and instantly send alerts to specific Slack channels. Perfect for incident management or escalation workflows.
9. Tackle unique challenges with custom combinations
Examples of special-use combos you can build:
Change Primary Email + Merge Duplicate WhatsApp Users
Keep user profiles clean and avoid duplicates across channels.Create Summary + Redact Tickets + OCR Scanner
Summarize, sanitize, and structure information from complex documents – all before it reaches an agent.
Every Knots app works standalone – but they shine when used together. Whether you’re looking for small wins or full-stack automation, these combinations give you a fast track to smarter support.
Looking for more real-world workflows? Explore our full guide to cleaning up Zendesk or see how we connect Zendesk with tools like Shopify, Slack, or CRMs.
Why teams choose Knots Zendesk apps
25+ of the best high-performance apps
No-code installation and quick deployment
Seamless Zendesk integration
GDPR-compliant, secure, and scalable
Trusted by global teams in SaaS, logistics, healthcare, and more
Built for support teams that want to scale – not just survive
How to install Zendesk Apps from Knots
Visit the Zendesk App Marketplace
Search for “Knots” to browse all available apps
Select the app that fits your workflow and click “Install”
Start your 14-day free trial – explore all features before committing
Need help choosing the right combination? Talk to our team!
FAQ: Zendesk Apps by Knots
What are Zendesk apps?
Zendesk apps are modular tools that add functionality to your Zendesk account – such as automation, AI assistance, file processing, integrations, and more. They help support teams work faster, reduce manual tasks, and enhance customer experience.
How do I install an app in Zendesk?
You can install Zendesk apps in four easy steps:
- Visit the Zendesk App Marketplace
- Search for the app you want (e.g. "Knots")
- Click the app and select "Install"
- Follow the configuration steps in Zendesk
Most Knots apps offer a 14-day free trial.
What are the best Zendesk apps for automation?
If you're looking to automate Zendesk workflows, consider:
- AI Copilot – generate ticket responses automatically
- Sentiment Analysis – detect tone and prioritize tickets
- Autofill Fields – populate ticket fields with extracted content
- Assign to Agents – distribute workload using round robin
Which Zendesk apps help with file and data handling?
If you work with documents, spreadsheets, or attachments, try:
- OCR Scanner – extract text from scanned PDFs, JPEGs, and faxes
- Process DOCX – extract and use Word document content
- Process Excel – automate Excel parsing and field filling
- Process CSV – process CSV attachments directly in Zendesk
Can I use Zendesk apps to remove or redact sensitive data?
Yes. Knots offers apps that help with data privacy and compliance:
- Redact Tickets – automatically remove sensitive text
- Redact Attachments – protect private file content
- Remove Attachments – delete files from tickets on a schedule
What are the best Zendesk apps for e-commerce support?
For Shopify-based support teams, Knots offers:
- Shopify Event Sync – bring order and customer data into tickets
- Shopify Abandoned Cart – recover lost revenue via support flows
Are Zendesk apps free?
Some apps in the Zendesk Marketplace, like Merge Zendesk Tickets are free, while others offer a free trial followed by a monthly or annual subscription. Knots provides a 14-day free trial for all apps, with no credit card required.
Where can I manage or uninstall Zendesk apps?
Once installed, apps can be managed directly in your Zendesk Admin Center under Apps & integrations → My apps. You can update settings or uninstall apps from there at any time.
Can I use multiple Zendesk apps at the same time?
Yes – Zendesk apps are designed to be modular. Knots apps, for example, work even better when combined. See our use case examples above.