Introducing Flow: How complex work does itself
Flow connects your tools and workflows so processes keep running automatically. You decide the rules. AI does the work.
TABLE OF CONTENTS
What is Flow?
Flow is an AI-powered system for running real business processes
Fragmented inputs, edge cases, and variability are normal in real, day-to-day work. Flow is built for that reality.
Flow can chain multiple AI steps together and apply rules at each step for control. AI interprets messy information and uncertainty. Rules enforce correctness and consistency. Together, they run processes from intake to resolution, anywhere teams are involved.
Get outcomes. Not Projects.
Automation shouldn’t feel like a project
Most automations are built around fixed steps. Flow is built for real-world complexity while following rules you define.
Traditional Step-Based Automations
- Assume clean inputs and predictable paths
- Break when inputs, fields, or edge cases don’t match expectations
- Require ongoing fixes and cleanups
- Fail when something unexpected happens
Real-world work with Flow
- Uses AI to handle messy inputs and exceptions without breaking
- Reaches the right outcome even when situations don’t line up
- Runs without constant maintenance
- Completes work instead of failing silently
Capabilities for reliable automation
How Flow does work
Flow uses AI and rules to understand requests, pull out what matters, and carry work across systems through to completion.
STEP 1
Understand the work
Flow uses AI to understand what a request is about and what happens next.
STEP 2
Collect the information
Flow reads emails, forms, and attachments and extracts details needed to move forward.
STEP 3
Make the decision
Flow reads emails, forms, and attachments and extracts details needed to move forward.
STEP 4
Complete the work
Flow carries the request across support tools, messaging, commerce, and internal systems.
STEP 5
Repeat the process
Flow runs work the same way every time, even as inputs change.
Example Outcomes
What Flow handles for you​
Common business processes that won’t remain ongoing work.
Inbox triage and sorting
Knots extracts and structures key information from messy sources — PDFs, scans, emails, and attachments. Whether it’s invoice data in a DOCX, a table in an Excel file, or embedded content in scanned PDFs, our tools get it ready for automation instantly.
Information handling & data entry
Flow pulls together information from messages, attachments, forms, and files so required details are already filled in. Fields update automatically and data stays consistent, without manual copy-paste or cleanup.
Policy interpretation
People no longer have to interpret rules, remember edge cases, or decide what should happen next. Decisions follow your rules every time, without escalations or back-and-forth.
Multi-system updates
Information no longer needs to be copied from one tool into another just to keep things moving. Changes are applied without updating tickets, spreadsheets, or internal tools by hand.
Process consistency
As teams scale and workflows get more complex, someone has to keep the process consistent. That usually means special cases, temporary rules, or workarounds to keep things moving. Flow handles that automatically, so the same process runs without constant patching.
Automation you can trust
Secure, compliant, and enterprise-ready. We work with sensitive data and complex systems every day. That’s why security and scalability are at the core of every Knots solution.
Designed for Customer Support teams in complex industries​
Where Flow fits
Flow is commonly used in customer support functions where work spans multiple systems, teams, and high-impact decisions.
E-Commerce & D2C
Settle order issues, returns, and delivery exceptions by coordinating across support, billing, and logistics tools.
Fitness & Lifestyle
Handle membership changes, billing issues, cancellations/freezes, and device/app support without manual follow ups.
Financial Services
Pull key details from invoices and documents, update records, and handle chargebacks, disputes and account requests faster.
Insurance
Sort claim documents and extract key policy details so your teams aren’t constantly digging through files and PDFs.
Built for support operations
Flow is commonly used in customer support functions where work spans multiple systems, teams, and high-impact decisions.
Works with your existing tools
Connect Flow with existing operations tools like Zendesk, Jira, and more.
Adjust when needed
Change rules or logic without rebuilding workflows or intervening after every run.
No forced rebuilds
Start with specific workflows and expand as processes evolve, without having to redesign your entire organization or tech stack.
AI where it helps
Use AI to analyze communications, classify work, handle variations, and reduce manual effort while maintaining full oversight.
Find out what Flow can do for your team
We’ll walk through real outcomes from your workflows, without turning setup into a project. No rebuilds. No broken workflows. Just outcomes you can trust.
Knots Flow
Agents lose valuable time on manual tasks every day. Knots Flow does the boring work so your agents can concentrate on what matters.