knots.io

My Posts

zendesk automation

From Mundane to Magical: Unleashing the Power of Zendesk Automation

streamlining voice of the customer data

Voice of the Customer: The Key to Customer Delight

zendesk sentiment analysis

Mastering Customer Experience: Unleash the Power of Zendesk Sentiment Analysis

long-lasting customer relationships

4 Steps to Building Long-lasting Customer Relationships

proactive customer support

Solution-Based Assistance: from Reactive to Proactive

Customer Service Data

How Customer Service Data Can Help Your Business Thrive

data collection in customer service

How to Leverage Data Collection in Customer Service for Business Growth

data driven customer experience: Getting customer insights

Use Customer Experience Insights to Gain a Competitive Edge

leading a customer service team

How to Master the Art of Leading a Customer Service Team

Personalized Customer Journey

A Personalized Customer Journey – The Key to Your Customers’ Loyalty