AI Ticket Redaction for Zendesk

Automatically redact sensitive information in Zendesk – secure, fast, and AI-powered

Automate Ticket Redaction in Zendesk with AI

Protect sensitive customer data with AI-powered ticket redaction in Zendesk. Our AI Ticket Redaction app automatically detects and removes confidential information, ensuring compliance, security, and efficiency in your support workflow.

With seamless Zendesk integration, you can enhance data security, meet industry regulations, and reduce manual effort – all while keeping your support operations running smoothly.

Looking to redact attachments as well? Check out our Redact Attachments app for Zendesk to automatically remove sensitive files from tickets.

Features designed for enhanced data security

Automated data redaction: Our AI scans Zendesk tickets in real-time, redacting personal information, financial details, and other sensitive data to prevent unauthorized access.
Seamless Zendesk integration: No coding required – install our app directly from the Zendesk Marketplace and start redacting sensitive information instantly.
Customizable redaction rules: Define exactly what types of data should be redacted to fit your organization’s security and compliance needs.
Compliance assurance: Stay compliant with GDPR, HIPAA, and other regulations by automating data redaction across all customer support interactions.
Audit and review: Maintain transparency with detailed redaction logs, ensuring accuracy and compliance with auditing standards.

Why redact Zendesk tickets with AI?

Save time and resources: Automate the tedious task of manually redacting sensitive information, allowing your team to focus on what really matters—supporting your customers.
Reduce human error: Eliminate the possibility of sensitive data slipping through the cracks with automated redaction, ensuring complete data protection.
Build customer trust: Show your customers that their privacy is your priority by handling sensitive data securely and responsibly.
Stay compliant: Meet the strictest data protection regulations effortlessly, reducing the risk of non-compliance penalties.

Ready to protect your customer data?

Start using AI Ticket Redaction for Zendesk today and experience automated data security.

Simplify data protection with this AI-powered app

Easy to install
Install the AI Ticket Redaction app from the Zendesk Marketplace with just a few clicks.
Set up your rules
Configure redaction rules based on your unique requirements. Choose which types of sensitive data to redact automatically.
Automate redaction
As tickets are created or updated, our AI scans and redacts sensitive information in real-time, keeping your data secure.
Review & audit
Use the audit trail to review redactions, ensuring accuracy and compliance with data protection regulations.

Zendesk Ticket Redaction: Tailored for your industry

Finance

Automatically redact credit card numbers and banking details to comply with financial regulations.

Healthcare

Protect patient information in compliance with HIPAA by redacting personal health data from Zendesk tickets.

E-commerce

Safeguard customer addresses and payment details, enhancing trust and loyalty in your online store.

Finance

Automatically redact credit card numbers and banking details to comply with financial regulations.

Healthcare

Protect patient information in compliance with HIPAA by redacting personal health data from Zendesk tickets.

E-commerce

Safeguard customer addresses and payment details, enhancing trust and loyalty in your online store.

Ready to protect your customer data?

Don’t wait – start using AI Ticket Redaction for Zendesk today and experience the peace of mind that comes with automated data security.

Questions

What means redact in Zendesk?

Redaction in Zendesk involves removing sensitive information from ticket attachments to ensure compliance and security. Our app automates this process, making it quick and easy. To learn more about Zendesk's non-automated redaction feature, check out this article.

How does the AI determine what to redact?

Our AI uses advanced algorithms to detect patterns and keywords that indicate sensitive information, such as personal identifiers, financial details, and confidential notes. You can customize these rules based on your specific requirements.

Can I remove sensitive data from ticket attachments as well?

No, the Ticket Redaction App specifically targets tickets. For redacting information from Attachments, please use our Redact Attachments App.

Is the redaction process reversible?

Once information is redacted, it’s permanently removed from the ticket to ensure maximum security.

Is the app legally compliant?

Certainly! The Redact Tickets App ensures compliance by automatically removing protected and classified information, so you can rest assured that your data is managed in line with the most current regulations.

Can I audit the redactions made by the AI?

Yes, our app provides a complete audit trail of all redactions, which you can review and export for compliance reporting.

Can you afford to continue doing it manually?

Don’t let sensitive information slip through the cracks. Automate ticket redaction in Zendesk today and enjoy a safer, more efficient Zendesk environment!

Still have questions or want to see the app in action? Don’t hesitate to talk to us!