Automating data workflows beyond Zendesk
How Leitz eliminated manual errors and synced systems in real time with Knots Studio
When operations depend on accurate, up-to-date information, manual data entry becomes a liability. Leitz, a renowned German manufacturer of premium cine lenses featured in high-profile productions like Barbie, supports filmmakers worldwide by ensuring they get the right equipment – fast.
With customer expectations high and production timelines tight, the team needed a reliable way to eliminate routine copy-paste work and ensure data consistency across systems. With Knots Studio, Leitz introduced real-time automation that connects their internal tools and external website – reducing errors, accelerating updates, and enabling the team to focus on more impactful work.
Initial Situation
Leitz uses Monday.com to manage internal customer and order data, while a separate database powers the website’s rental locator – a feature that helps filmmakers find the nearest available equipment. Until recently, two employees were manually transferring data between these systems, a process that was:
- Error-prone (even a single typo could prevent a customer from accessing critical contact details)
- Time-consuming and inefficient
- A bottleneck that kept skilled staff from focusing on higher-value work
In an industry where a delay can cost thousands per minute on set, having real-time, reliable data isn’t just nice to have – it’s essential.
Knots Solution
To address this challenge, Leitz implemented Knots Studio, a flexible automation builder. The solution bridges their internal Monday.com setup and the website:
- Exports sales-related customer data automatically from Monday.com
- Structures and delivers the data to the external system that powers the rental locator
- Updates records in real time, with no manual involvement
- Ensures consistent, error-free information for customers and internal teams alike
This automation keeps critical rental information current – making it easier for filmmakers to find the right contact and for the Leitz team to keep up with daily business demands.
Client testimonial
“Every manual step introduces risk. With automation, our team can focus on high-value work instead of copy-pasting. Even a single typo in contact info could mean a filmmaker loses a day of production. Knots Studio helps us avoid that—and makes our processes smarter and faster.”
– Lena, Director of Sales Operations, Leitz
Results
After launching the automation, Leitz reports key benefits including:
- Eliminated manual data entry, reducing the risk of costly errors
- Instant updates to the website, so customers always see current availability
- Employees spend less time on routine updates, and more on urgent or creative work
- Improved customer experience, especially in time-sensitive production environments
Building on this success, Leitz is now planning further automations—such as document workflows that will make key files available to customers directly via the website.
Automate your workflows today
Knots isn’t just for Zendesk. Discover how Knots Studio can power cross-platform automations tailored to your workflow.
Book a free automation audit today.