AI Ticket Autofill for Zendesk: Simplify Support with Smart Data Extraction

Zendesk AI

Have you ever calculated how much time your support team spends manually processing ticket information? Every minute spent on manual data entry and information extraction from support tickets is a minute lost in addressing customer issues promptly. Knots understands this challenge well, so we’ve introduced a solution: the AI Ticket Autofill app for Zendesk. We […]

Automatically Change the Requester in Zendesk Based on Ticket Content​

Change the Ticket Requester in Zendesk

Imagine the requester of your Zendesk ticket is actually not the one you received the Email from, but the requester is mentioned somewhere in the ticket text. Find out here how to update the requester field through an easy and automated process. Learn how to save time without the need to search for the information […]